Customer Service Sales

VIDYASAGAR

H.No:*-**/*, Flat No: ***, Limra Towers, Old Hafeezpet Colony, Miyapur, Hyderabad-81.

Mobile: +91-900*******, Email: ************@*****.***

VISION & OBJECTIVE

Seeking a career in an organization where I can utilize my skills improves and knowledge with the latest trends and to be a part of the team that works dynamically towards growth of the organization.

SKILLS

PC-literate.

Excellent customer service skills.

Enjoy rapport building and customer interaction.

Professionalism and confident.

Target driven and self-motivated.

EMPLOYMENT HISTORY:

July’07 to till date (Berggruen Car Rentals Pvt. Ltd - Car club) Asst.Manager Operations

Taking care of shifts of counter executives of two operation hubs in Hyderabad.

Taking care of Hyderabad branch bookings through mails, telephone and online.

Responsible for vendor development.

Responsible for profitability of company own vehicles.

Responsible for profitability on vendor business.

Handling customer queries over mails and telephone.

Worked as branch in charge of Vizag branch.

Taking care of whole branch operations.

Interacting with sales person on daily activities.

Responsible for Vendor development.

Responsible for profitability on vendor business.

Worked as the Assistant Manager at the travel desk in The Westin Hotel-Hyderabad. (The largest upscale hotels and resorts brand of Starwood Hotels & Resorts Worldwide, Inc)

Responsible for running smooth car rental operations in the hotel

Taking care of shifts of executives.

Responsible for billing and submitting to the finance department of the hotel

Responsible for entire chauffeur’s details of the month like attendance, breakup of salary, conveyance, expenditures and other travel desk related expenditures.

Responsible for preparing monthly reports of sales and sending the same to the senior management and accounts as per their requirements.

Nov’05 to July’07 – (Hertz International – Carzonrent (India) Pvt. Ltd.) Processing Executive – Bills

Handling entire billing processing

Involves in company bills, credit card payments of direct bills and maintaining records according to the payments and generating outstanding statements as per Credit Controller requirements.

Nov’02- Nov’05 – (UTI Technology Services Limited {UTI Mutual fund}) Processing Executive

Presales Processing:

Scrutiny and acceptance of documents received from investors for presales services

Fund realization and remittance

Processing of application

Post sales processing:

Creating transactions of post sales like change of address, bank details, change in mode of payment, Minor Attaining Majority as per requested by investor, Change in name of Investor in Account of Marriage.

Settlement of Maturity and Death claims

Switchover from one scheme to another scheme

Front Office Management:

Providing frontline service support to the investor.

Interacting with investor to troubleshoot on complaints & clarifying pre/post

sales queries and giving detailed information about the schemes

EDUCATION:

B.Com (Honors) from Indian Institute of Management & Commerce-Hyderabad.

PERSONAL PROFILE:

Father's Name : T Satyanarayana

Date of Birth : 11-03-1980

Sex : Male

Marital Status : Married.

Languages known : English, Hindi and Telugu

Relocate : Willingness both Domestic and International

Place: Hyderabad.

Date: 09.06.2015. T.VIDDYAASAGAR.

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