Customer Service Insurance
Resume:
OBJECTIVE
To obtain a position offering challenge, accountability, and an opportunity for personal growth as well as career advancement.
WORK EXPERIENCE Mortgage, Banking
Sr. Solution Specialist June 2011 - November 2014
SunTrust Mortgage Inc. Richmond, Virginia
Responsible for processing residential loan applications. Responsible for reviewing applications for completeness. Orders all necessary supporting documentation. Works loan up and submits file to Underwriting, communicates with borrower/realtor/builder to provide current status reports, and may issue commitment letters. Submits approved loan application to closing or initiates action on canceled/rejected loans. Maintains positive working relationship with brokers, realtors, builders, referral sources, and other customers. Submits approved loan application to closing or initiates action on canceled/rejected loans. Maintains positive working relationship with brokers, realtors, builders, referral sources, and other customers. Validation of required documentation, ensure transactions meet with client policy and procedures. Processing loan programs such as short sales, Hamps, trials and loan modifications. Experience working with the following portfolio types; FNMA, Conventional, FHA, VA, and Non-Conventional Loans.
Insurance
Claims Analyst September 2010 - June 2011
Brown Greer LLC Richmond, Virginia
Responsible for meeting with policy holders, claimants and attorneys to examine, evaluate, and approve or deny claims that have been filed for personal property and business losses. Claims investigation with meticulous documentation high level claims analysis and resolution. Ability to work both independently and with others, to communicate effectively, both orally and in writing, and work successfully with diverse groups and all levels of management.
Financial Services, Mortgage
Financial Specialist / Consumer Credit Counselor Sep. 2006 – Sep. 2010
Clearpoint Financial Solutions Richmond, Virginia
The mission was to educate people who were currently in a very hard place financially how to regain control of their finances, stay in their homes or file for bankruptcy.
Calculate client’s debt to income ratio and analyze the results to find the root of problems and the best solution.
Creating budgets of current and adjusted expenses to focus every bit of the client finances towards their goal of financial freedom.
Enrolled qualified candidates into debt management programs and managing their program to completion
Processed qualified sessions for grant federal funding interacted with major creditors and financial institutions managing our client’s portfolio to resolve issues.
Follow up with clients and their progress every 30,60, and 90 days to chart progress in the programs and handle any issues at hand.
Processed items on worked missed disbursement, loss mitigation, foreclosures, non payment, and miscellaneous reports on a daily basis, opened and closed accounts as needed. Used Debt Plus, Admin, and Equifax systems to perform daily job functions.
License and trained in the areas of Housing, Bankruptcy, and Consumer credit counseling. Customer service, Account research and resolution, brokerage, banking, and insurance licensing.
Tour Dj-Setup and performances on a regular weekend tour with a local band 2003-2005
EDUCATION
University of Phoenix Computer Network Administration April 2003-September 2006
Delaware State University Dover, Delaware Bachelor's Degree, April 1991
Bachelor's in Business Administration and minor Computer Science
CERTIFICATION
Certified Housing Counselor
February 2010
NFCC
The mission is to educate people who were currently in a very hard place financially how to regain control of their finances, stay in their homes, or file for bankruptcy.
Consumer Credit Counselor
March 2009
NFCC
REFERENCES
Louis Penn
Previous Supervisor
Professional Suntrust Mortgage
Charlene Cchang
Professional Suntrust Mortgage
Asia Foster
Professional Suntrust Mortgage
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