Customer Service High School
Resume:
Carolina Sanchez
Freeport, New York, 11520
*****************@*****.***
Objective
Excellent interpersonal skills which are used consistently to interact with clients, staff, customers and family members in a courteous and friendly manner
Education
Accounting
2001-2003
SUNY at Old Westbury, NY
High School
Oceanside High School, Oceanside, NY
Employment History
Chase
September 2008 - May 2011
Teller
Greeting customers, determining nature and purpose of visit and directing to correct person
Help customer with withdrawals, deposits, transfers, and other transactions
Maintain daily logs for MTA, money bags and drawls
Refer customer to bankers
Data entry of customer account alert and concern
Company Name
December 2004 – July 2008
Senior Mortgage Processor
Contact Bank in a daily manner to check for loans approvals
Handle phones
Clear all needed document for loan closing
Greet customers and provide them closing documents
Type thank you letters to customers
Order company supplies, tonners, filters, paper etc
Prepare fliers with new loan programs and mail to customers
Maintain a log of all closing and loans
File loans and closings in alphabetical order
Skills and Strengths
Word processing 52 WPM 100% accuracy
MS Excel, Word, Access, MS PowerPoint, Publisher
Performed administrative support task such as proofreading, transcribing handwritten information
Telephone management to answer, screen and forward calls, providing information, take messages and schedule appointments
Filling and maintenance of records within customer service environment
Proficiency with all aspects of Microsoft suite of applications and capable of learning new computer programs with success and ease
Transmission of information and documents using computer, mail of fax machine
Referees
References available on request.
Contact this candidate