Customer Service Management

Skills

Strong Work Ethic Energetic Organized Flexible Strong Customer Service Skills Ability to work independently and in a team Conflict Management Listening Adaptable Problem Solving Persuasive Open to new experiences Timely Forward Thinker

Microsoft Office Programs CSI Software Webtools Operating Systems (Windows & Mac OSX) Box Office Express NowUpToDate CERNER Registration

I am a quick learner and highly trainable. I have a strong desire and willingness to expand my working technological knowledge in any form.

Employment Experience

2014 – Present Cerner Kansas City, KS Technical Solution Analyst

Application Management Services Client Contact

Responsible for knowledge of Registration solutions front and backend

Maintenance of Client relationships via weekly conference calls, daily calls and emails

Provide training of software and technical support

Configure and build the software to the Client specifications

Investigate and solve Client issues

2011- 2014 University of Illinois Ice Arena Champaign, IL

Facility Assistant

Awarded Most Infallible Facility Assistant

Customer Service Assistant (Promoted April 2012)

Management of Customer Service and facility assistants.

Skills Developed: Communication, Inventory, Conflict Management, Time Management, Anticipation, Organization, Sales, and Customer Service via telephone communication.

Awarded Best Customer Service Assistant

Event Manager (Promoted April 2013)

Management of Customer Service Assistants, Facility Assistants, and Ice Arena events (Hockey Games, Public Skates, Private Parties, and Intramurals.

Job Responsibilities: Money Management, Scheduling, Staff Hiring, Updating Online Calendar (Webtools), Party Planning, Ordering, Social Media Coordinator, and liaison between Pro-Staff and Student Staff.

Awarded August 2013 Employee of the Month

2007-2013 Lincoln Park District Lincoln, IL

Creative Director & Camp Coordinator (Summers 2012 & 2013)

Created a summer camp for children ages 7 and up.

Planned new activities / field trips and daily lessons.

Aquatics Manager (Summer 2011)

Job Responsibilities: Staff Hiring and Firing, Staff Scheduling, Management of Customer Service, Public Coordination, developed Swimming Lesson Curriculum, and Party Planning.

Education

Bachelor of Arts in Communication with a minor in Global Labor Studies

University of Illinois at Urbana-Champaign, May 2014

Activities

Community Orchestra Intervarsity ’10-’11 Volunteering Illini Project: Senior Projects (2011) Communication Association (2012) Lincoln Area Music Society Summer Band (2012) Phi Sigma Pi initiate process: Social Chair Active Member Phi Sigma Pi National Honor Fraternity (Social Chair 2013-2014 Term) Volunteer at University Primary School (2013)

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