Customer Service Manager
Resume:
Angelita Reyes
*********@*****.***
OBJECTIVE
To obtain a position in which I can utilize my skills and experience to the fullest in a challenging and professional environment.
EXPERIENCE
Creative Ideas/Watermark Graphics Houston Texas - November 2014 - June 2015
Shipping/Receiving
• warehouse duties making sure the warehouse is organized and kept clean
• inspect all incoming and outgoing freight
• UPS and FEDEX software
• stocking, pulling orders, handling, storing, and shipping materials or supplies; operating material handling equipment; accessing information on a computer; reviewing documents for accuracy and completeness.
• check for damaged goods; verify quantity and quality of order; verify items received with purchase order; wrap, package, and ship supplies; deliver and retrieve supplies to and from work or storage areas; tag and issue supplies; stock shelves and rotate inventory
• maintain inventory records by adding or deleting supplies as they are shipped or received; operate a personal computer to access, enter, and correct information; answer phones and provide information using customer service skills; may provide advice regarding supplies or property including price and availability; prepare damage claims for supervisor's review and signature.
• experienced on forklift and use of pallet jacket
Lone Star Overnight Houston Texas -June 2014 - November 2014
Courier
• Duties include accurately entering alpha and numeric package data using hand-held devices, accurately sort freight, lift / handle packages repeatedly, and interact with customers in a friendly and professional manner.
Galveston County Health District, Texas City, TX – Nov 2013 – June 2014
Courier / Maintenance Tech
Sort items to be delivered according to the delivery route; unload and sort items collected along delivery routes
Load vehicle with listed goods, ensuring goods were loaded correctly and precautions taken with hazardous goods
Pick up and deliver mail to and from post office daily; distribute mail to the mail rooms of Health District locations
Make bank deposits for all locations
Deliver supplies to all Health District locations including daily delivery of mail and supplies to assigned departments Coastal Health and Wellness
Replenish Inventory, stock, issue and data entry of inventory items
Perform basic general maintenance at GCHD locations when necessary
Perform other related duties as required and/or assigned by supervisor
Order & manage inventory supplies as requested by departments
Manage County asset items that are over $500
Process all Purchase Order for Galveston County Health District
Check shipments when they arrive to ensure accuracy
Asset Manger, manage all assets (PC’s, Radios, etc.) that belong to the Health District
On a continuing basis, work with all departments to improve any procedures that will improve department flows.
Shipping/Receiving
Industrial Air Tool, Texas City, TX – Sept 2012– Nov 2013
Warehouse/Driver
Responsible, for the safe handling of merchandise delivery to all chemical plants and small companies
Warehouse duties include loading/unloading trucks and inspected all incoming and outgoing merchandise for damages
Shipping/receiving using UPS software
Stocking, order filling, keeping up with inventory
Trained new hires
TWIC card certified and forklift experience
Aaron Service Center, Houston, TX – May 2012 – Sep 2012
Warehouse/driver
Responsible, for the safe handling of merchandise, loading/unloading, securing delivery
Conducted daily inspections of vehicles
Safe operation of delivery vehicle
Documented vehicle movement on route sheets
Warehouse, duties included loading/unloading trucks, stocking, order filling, and other related task and also making sure warehouse was neat and organized
Book Trolls, Katy, TX– May 2011- May 2012
Scanner/Trainer
Trainer (responsible for training all new hires in production)
Data entry
Shipping/Receiving ( pick and pull orders)
Production handling (scanning, sorting, lifting, moving, and carrying)
Cleaned and maintained work area included warehouse and other duties as assigned
Goodwill, Webster, TX– August 2010 – Feb 2011
Donations/Third Key Manager
Cashier, opened and closed store, printed out end day report, handled money and supervised 6 to 8 employees
Handled assignments that were assigned to me by store manager
Assisted customers
Sorted products and maintained are clean
Farmer Brothers Co. Houston, Tx- Dec. 2009 - May 2010
Inventory Control
Data entry knowledge with RF scanner
Handled customer service calls
Maintained inventory
Greeted incoming truck drivers and giving them their bill of lading
UPS/Fed Ex
Shipping/receiving
Responsible for handling, packaging, shipping and receiving product,
Maintaining secure inventory handling, storage and control of materials into/out of warehouse
Eco Resource, Sugarland, TX – Sep 2007 – Feb 2008
Meter Reader
Accurately read and recorded water meters for billing purposes
Checked meters and reported inoperable, damaged or missing meter boxes
Cleaned meter boxes and surrounding areas
Frequent walking, standing in all types of weather
Houston Community College, Houston, TX – July 2006– July 2007
Don McGill Toyota, Katy, TX – Aug 2004– July 2006
Administrative Assistant
Handled customer calls
Managed and maintained office filing systems and cabinets
Maintained inventory and ordered supplies as needed
Data entry
Document Solutions, Houston, TX – Feb 2001– May 2004
Officer Manager Assistant/Document Specialist
Handled high volume calls
Operated various copy machines
Scanned documents, binding, lamenting and colored copies
Handled daily distribution of all incoming and outgoing mail
Data entry
Stocked inventory
Supervised 4 to 6 employees
Additional Qualifications
Computer literate: 5+ years knowledge of MS Word, Excel, Outlook, and Web searching
Able to work well as a team player or independently
Excellent organizational skills
Able to work a flexible schedule and maintain a calendar
Contact this candidate