IT Support Engineer with 3+ years of experience

CURRICULUM VITAE

Arun Kumar Chhetry

Microsoft Certification ID: 10124392

Dubaï International City

Spain Cluster, Building # 01, Apartment # 219

Mailing Address : ****.*********@*****.*** mailto:********@*****.*** & ****.*******@*******.***

Mob: +971-0564695920 & 050*******

CAREER OBJECTIVE:

To work in an organization where my creativity improves with challenging jobs & to set personal benchmarks to quality for higher levels of responsibility within the company

RESUME SUMMARY:

Three Years & 1 month of total IT experience.

Involved in Airtel Bharti’s Lotus Notes to Outlook Migration Project & Local Archive .NSF to .PST conversion task Supporting Corporate Users of Bharti Airtel including Chairman Office.

Worked with Client BLACKROCK on CITRIX environment for few Months.

Worked with Client Airtel Bharti Corporate User’s Representing Tech Mahindra.

Worked with Client DuPont at onsite for 1 Yr & 9 Months Representing CSC.

Experience in BES 5 Server (Blackberry Enterprise Server 5).

Experience in Lotus Notes, Outlook, Lync 2013, Blackberry Server & Client and Managing Network Switches.

Troubleshooting management, Reporting and client handling.

Ability to Handle Calls Remotely Via Remote Assistance, Net Meeting, Team Viewer & AmmyAdmin.

Handful Knowledge On Projector Presentations

Handful Knowledge on Call Generating Tool BMC Remedy (Application & Web Based)

Vendor co-ordination.

Involved in giving trainings for new users (IT Induction)

Received Certificate from CSC for Team & Individual performance.

Received Certificate for BPOS Project from CSC.

TECHNICAL SKILL SET:

OS Knowledge : Win 98, XP, Windows Vista, Windows 7 & 8, Win Server 2008.

Mail Messaging : Lotus Notes 8.5 and Outlook 2010 & 2013.

Blackberry Handsets : Blackberry Enterprise Server 5 & BB Enterprise Activation.

Hardware Knowledge : Assembling, Troubleshooting of Desktops & Laptops

Handset Knowledge : Blackberry, IPhone, Android & Windows Phones.

Networking Skill’s

Installing and Configuration the DNS, DHCP, ADS, Disk Quota, Disk Defragmentation,

DNS and DHCP Server Installation and configuration, Knowledge of Hub, switch, router & repeater,

Knowledge of Local System policies, Delegation of User Profiles.

EXPERIENCE SUMMARY:

Worked with PC-Solution Pvt Ltd as an IT Support Engineer (Nov’11 – Dec’14)

PC- Solutions Pvt Ltd :

PC Solutions has extensive experience in providing end-to-end IT services, integrating various technologies and delivering solutions in multiple geographies for more than 20 years for our Indian and global clients. It has pioneered global delivery model offering appropriate mix of off-shore, and onsite support services to the maximum advantage of our clients.

Last Supported client Airtel Bharti Corporate at onsite,

Representing Tech Mahindra

Team Size : 2

Users : 250+ Corporate User's Including Chairman's Office.

Responsibilities Included:

Check Application, System & Security log for Win 2003 & Win 2008 Server.

Installation, configuration & troubleshooting MS Outlook 2010 & 2013, PST backups, archiving, Lync 2013, Lotus Notes 8.5 and configuring VPN client.

Installing and troubleshooting Local, Usb and network Printers and scanners.

PC configuring in Domain and Mapping of Network Drive.

Knowledge on Video Conferencing Devices (e.g. Tanberg)

Track / Monitor system performance & activity.

Check free Hard Disk space of all Servers.

Checking CPU usage and utilization.

Physical Check of all Servers.

Update Anti-Virus signature files.

Creating Users in BES 5 Server with activation Passwords and Configuring & Troubleshooting of Blackberry & Iphone handset with Lotus Notes & outlook.

Installing & Troubleshooting of McAfee Endpoint Encryption.

Co-ordination with Dell & HP for Technical Support related to all types of system’s Hardware problem

Handling, processing & keeping records for all types of technical assets.

Looking after all types of problems on client side of Windows 2003/2008 based network.

EDUCATION QUALIFICATION:

Graduate (B.A) from Delhi University, New Delhi (Regular) in 2010

10+2 from CBSE Board New Delhi in 2007.

10th from Manipur Board, Manipur in 2005.

PROFESSIONAL QUALIFICTIONS

Microsoft Certified Technology Specialist on Windows 7 configuration and Active Directory.

Diploma in Computer Hardware and Networking from Jetking South-Ex.

6th month BASIC course from Disha vocational institute in computer application.

Strength

Positive attitude and strong belief in teamwork willing to take on any challenge at work and learn new skills. Able to get along with people at all levels and communicate effectively, Ability to work under high-pressure conditions

PERSONAL DETAILS:

Date of Birth : 15 January 1989.

Marital Status : Unmarried

Nationality : Indian.

Hobbies : Playing Football & Cricket.

Passport Number : L1549852.

Visa Status : On a Visit Visa until Aug’15

I HEREBY DECLARE THAT “ALL THE INFORMATION FURNISHED ABOVE IS TRUE AND CORRECT TO THE BEST OF MY KNOWLEDGE AND I AM SURE THAT YOU WILL GIVE ME A CHANCE TO PROVE MYSELF”.

DATE

PLACE (ARUN KUMAR CHHETRY)

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