Sales Customer Service
Resume:
JEMALYN M. ABADILLA
Pagbilao, Quezon 094******** ********.*******@*****.***
PROFILE SUMMARY
An enthusiastic self-starter with good communication and public relations skills. Proven academic and curricular
achievements, and possess the right technical and soft skills required to propel the organization achieving its goals and
objectives.
QUALIFICATIONS
God-fearing person
Trained to have good communication skills
Dedicated and hardworking individual
Exceptionally versatile and adaptable
Exposed and interacted with a wide variety of personality
Ability to advance to a higher job levels with actives efforts toward self –development and advancement
EDUCATION AND TRAINING
Bachelor of Arts in Communication, Cum Laude
Southern Luzon State University, Lucban, Quezon
Looking Beyond Multidisciplinary Researches
27th of February 2012
Southern Luzon State University
Lucban, Quezon
Ethics Begins Where the Law Ends: Ethical Practices on Television and Radio
26th of November 2011
Manuel S. Enverga University Foundation
Lucena City
Photocopy as an Art: Innovating Minds View Beyond Pictures
17th of September 2009
Southern Luzon State University
Lucban, Quezon
Videography: A career for the Hip, Young Innovative
Videography Seminar – Workshop with Threelogy
11th of February
SLSU Main Library 3rd Floor
ACTION: Sa LikodNgKamera
Directing Seminar – Workshop with Ms. Joyce Bernal
11th of October 2011
Benito Pilar Yao Hall
Lucban, Quezon
PERSONAL INFORMATION:
Nickname : Jem
Gender : Female
Age : 22 years old
Date of Birth : September 29, 1992
Place of Birth : Pagbilao, Quezon
Civil Status : Single
Citizenship : Filipino
Height : 5’ 2”
Weight : 51 kls.
Religion : Born Again
Dialects : Filipino & English
Mother’s Name : Emalyn M. Abadilla
Occupation : House Keeper
Father’s Name : Jessie R. Abadilla
Occupation : Tricycle Driver
AWARDS / ATTAINMENT
TERTIARY
Cum Laude
Bachelor of Arts in Communication
Southern Luzon State University
SY: 2009-2013
Academic Excellence Awardee
Serbisyong Suarez Awardee
Best MTV (Slow Category)
2011 RTV Night SLSU
Best MTV Performed
2011 RTV Night SLSU
HIGH SCHOOL
6TH Honor
Talipan National High School
SY: 2005-2009
ELEMENTARY
2nd Honorable Mention
Talipan National High School
SY: 2000-2005
KEY COMPETENCIES
Interpersonal and Communication Skills:Can communicate efficiently in oral or written in English and Filipino
Familiar with Internet applications and MS Office such as:
MS Word, Excel, Power Point, Outlook
Knowledgeable in the use of Internet for research purposes and Email application. (Chrome, Firefox, Explorer)
Efficiency Improvements and Sales Support: With wide range of potential market
Flexible and fast-learner: Excels in Academic areas
Undergo several leadership trainings and workshop
Open to professional enhancement that would help me to be a better person.
EMPLOYMENT
SPES (Special Program for the Employment of Student)
Local Government of Pagbilao, Quezon
March - May 2009
Maintains records and accounts, make necessary reports.
Calculates, tabulate materials and does general office work and related tasks as assigned.
Internship (Philippine Long Distance Telephone Company)
Lucena Main (Business Office)
November 2012 - January 2013
Attracts potential customers by answering product and service questions; suggesting information about other
products and services.
Opens customer accounts by recording account information
Maintains customer records by updating account information.
Compile reports on overall customer satisfaction
Customers Sales Force (Philippine Long Distance Telephone Company)
Lucena Main (Marketing Department)
February 2014 – May 2014
Present and sell company products and services to current and potential clients.
Follow up on new leads and referrals resulting from field activity.
Identify sales prospects and contact these and other
Establish and maintain current client and potential client relationship.
SSC-Frontliner (Philippine Long Distance Telephone Company)
Sitetel Marketing (Sales and Service Center)
June 2013– Nov 2014
Handles sales and aftersales transaction.
Inform customer of deals and promotions.
Develop and maintain sales materials and current product knowledge.
Identify and resolve client concerns.
Answer questions about accounts and applications
Prepares product or service reports by collecting and analyzing customer information.
Recommends potential products or services to management by gathering customer information
and evaluating customer needs.
Prepare a variety of status reports, including activity, closing, follow up, and adhere to goals.
Contributes to team effort by accomplishing related results as needed.
Communication Arts
Customer Care
Marketing
Public Relation
Advertising
Secretarial Works
Administrative Works
Film Making
Ethics
Creative Writing
Publicity
Printing
Publication
Broadcasting
Internet
Point of sale
Merchandise
Digital marketing
CHARACTER REFERENCES:
Mr. Normandy Alvin R. Laureta
Customer Service Supervisor-Quezon
Philippine Long Distance Telephone Company
Ms. Anjanette U. Quiling
Account Management Supervisor
Philippine Long Distance Telephone Company
I hereby certify that the above information’s are true and correct to the best of my knowledge and belief.
(Applicant’s Signature)
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