Human Resource Management

ROBERT N. MAGBANUA, SPHR

********@*****.*** 510-***-****

HUMAN RESOURCE PROFESSIONAL

SUMMARY OF QUALIFICATIONS

Dynamic human resource professional with over 15 years human resource and management experience.

Proven knowledge of applicable state and federal employment/business laws and regulations.

Solid human resource background providing management guidance to handle human resource/labor relations issues.

Experienced with Lean manufacturing processes, and trained in Six Sigma and Project Management.

Persuasive, with ability to communicate effectively with culturally diverse audience at all organizational levels.

Strong counseling expertise helping clients resolve workplace interpersonal issues and coach management staff.

Computer skills include MS Office/Great Plains, PeopleSoft/Oracle HRIS, Lanteria.

PROFESSIONAL EXPERIENCE

SENIOR HUMAN RESOURCE ANALYST 7/7/11 to Present

SAN FRANCISCO HOUSING AUTHORITY San Francisco, CA

Non-Profit State Agency, CA

Primary labor and employee relations representative; monitors administration of 10 labor union MOUs.

Provides guidance and advice to management and staff regarding employee/labor relations matters.

Member of negotiation team during collective bargaining; assists Chief Negotiator and Director of HR.

Revise and update policies, rules and procedures; administers organization’s progressive discipline process.

Interprets collective bargaining agreements and makes recommendations to management regarding resolutions.

Conducts investigations involving allegations of harassment, unfair labor practices, and workplace conflicts.

Responds to employee and labor complaints/grievances and resolves them at the lowest level possible.

Participates in full-cycle recruitment, benefits/leave administration, and worker’s compensation administration.

Performs onboarding of new hires, exit interviews, and training/coaching for new supervisory staff.

Coordinates and assists in third party investigations and mandatory training of supervisors and employees.

Organizes and deliver various mandatory training for managers, supervisors and staff members.

Represents agency in unemployment insurance claims and work-related claims.

Supervises a staff of three human resource employees.

SENIOR LABOR / EMPLOYEE RELATIONS SPECIALIST 10/28/06 to 04/16/10

NEW UNITED MOTOR MANUFACTURING INC. (NUMMI) Fremont, CA

Ground breaking joint venture automobile plant operated by General Motors and Toyota.

Handled confidential investigations relating to grievances, discipline, collective bargaining and workplace issues.

Provided interpretation and enforcement of bargaining agreements, human resources policies, benefits, state and federal employment compliance, progressive discipline, employee and labor relations issues.

Met weekly with union/labor leaders to establish stronger working relations and resolve disputes at the lowest level.

Provided guidance in grievance handling, conflict resolution, and contract clarification for two largest departments.

Performed time-sensitive confidential investigations, prepared case summaries and responded to union requests.

Held meetings with management and union representatives to identify and resolve issues relating to work processes.

Served on company’s negotiations team as an analyst; conducted research and benchmarking of contracts.

Reviewed/edited company’s employee policy handbook and collective bargaining agreement to meet compliance.

Represented organization at unemployment claims and arbitration hearings.

OPERATIONS SUPERVISOR 03/21/06 to 10/21/06

UNITED AIRLINES San Francisco, CA

U.S. International Airline.

Managed team of 18 to 24 ramp service personnel in freight/baggage handling and aircraft servicing.

Met airline’s strict departure/arrival schedule while ensuring compliance with stringent operating regulations.

Enforced company policies/regulations and performed administrative/disciplinary duties.

Managed daily employee operational briefings, job assignments, and participated in safety meetings.

Completed United Airlines’ 16-week Talent Management/Leadership Development program.

Robert N. Magbanua, page 2

COUNSELOR 01/21/03 to 02/01/06

U.S. NAVAL HOSPITAL NAPLES Naples, Italy

Award winner in DoD Military Treatment Facility TRICARE Customer satisfaction competition.

Established program providing assessment/treatment to remotely located units, saving over $55,000 annually in costs.

Performed chemical dependency assessment, intakes, patient treatment planning, group facilitation/counseling.

Provided outreach presentations to various departments for employee relations and performance management.

Served as resource/subject matter expert for handling workplace substance abuse problems.

Supervised two counselors, intern and one administrative staff.

HEALTH BENEFITS & LEGAL SERVICES PROGRAM MANAGER / RECRUITER 07/15/98 to 12/31/02

U.S. NAVY RECRUITING DISTRICT Mountain View, CA

Recruiting the highest quality men and women to serve as the newest officers and enlisted personnel.

Department Head; supervised two administrative assistants and collaborated with other departments in various projects.

Guided employees and dependents through health care coverage, understanding of benefits and annual enrollments.

Administered policies and investigated hotline complaints, discrimination, sexual harassment and recruiting issues.

Handled employee discipline proceedings including investigations, counseling, suspensions and terminations.

Managed organization’s onboarding/transition of new staff and organization’s staff personnel development programs.

Recruited prospective applicants for US Navy enlistment programs and achieving targeted goals (2 per month).

Awarded two Navy Achievement Medals and Navy Commendation Medal for outstanding achievements.

OPERATIONS / MAINTENANCE MANAGER 01/01/94 to 07/15/98

U.S. NAVY CHIEF PETTY OFFICER Oakland, CA

Managed the operation and maintenance of over $6,000,000 of hydraulic equipment and cargo elevators.

Planned, implemented and coordinated scheduled maintenance and emergency repairs with third party vendors.

Developed 10 electricians/mechanic team members and 21 operators into a cohesive and efficient work team.

Successfully implemented Total Quality Management (TQM) principles to workgroup and ship-wide safety program.

Served as Safety /Training Officer, and Maintenance Coordinator for three divisions totaling 110 crewmembers.

Awarded two Navy Achievement Medals for outstanding Acheivements.

EDUCATION

Master of Human Resource Management / Master of Business Administration 2011 / 2012

GPA: 4.0 – Graduated with Distinction

Keller Graduate School of Management

Master of Human Relations 2005

Melanie Carson Smith Memorial Scholarship recipient

GPA: 4.0 – Melanie Carson Smith Memorial Scholarship recipient

University of Oklahoma

Certificate in Six Sigma (Green Belt) & Lean Sigma 2011

Villanova University

ADDITIONAL TRAINING

Navy Safety Officer

U.S.A.F. Reserve Officer

Training Corps (ROTC),

commissioned 2nd lieutenant

Navy Legal Officer Course

NUMMI Group Leader Development Program

Kaizen/Lean/Continuous Improvement Principles

Toyota Production System

United Airlines Talent Management - Leadership Development Program

HR Internship, Milpitas, CA

Navy Canvasser Recruiter

CERTIFICATION & AFFILIATIONS

Senior Professional in Human Resources (SPHR), 2014

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