Customer Service Management

JOVIT G. LABAO

602-*****-** Avenue, Cel: 604-***-****

Surrey, BC V3W 2P6 Email: acp45n@r.postjobfree.com

PROFILE

An energetic, self-motivated and result oriented Shipping and Receiving Supervisor with fairly wide experience in the field of Materials Management.

Able to use own initiative and work effectively as a team leader and player.

Over 25 years of experience in the Manufacturing Industry, holding various positions in Logistics and Sales.

Worked as Internal Quality Auditor that helped my company achieve the ISO 9001:2000, OHSAS 18001, ISO 14001 certification.

Certified Lift Truck Operator

Computer literate.

PROFESSIONAL EXPERIENCE

WAREHOUSE SUPERVISOR March 2010-Present

Chewters Chocolates Inc. (Delta, BC)

Reporting to the Warehouse Manager, my role is to schedule the receiving of deliveries with suppliers and forwarders, and scheduling of shipments of finished goods to customers with deadlines adhered to.

Establish, maintain and promote high standards of customer and supplier service.

Supervision and motivation of all staff under my direct and indirect control.

Ensures the implementation of daily tasks are in compliance with OHS procedures and practices, while keeping good GMP along the way.

Leads team in loading and unloading trucks, stock keeping, accurate order picking, packing & wrapping of products, labeling, and all other pertinent shipping & receiving activities.

Responsible for quality control. No damaged product is sent out. No damaged material is accepted in.

Continously monitor the activities and performance of the warehouse with a primary focus on cost controls, safety and optimization of company assets.

Periodically conducts cycle counts and keep inventory variance under control.

Ensures paperworks are completed and submitted on real time.

Actively support company Values and Operating Principles by encouraging team to suggest new ideas, being accountable for own actions, working as a team, and being customer focused.

SUPPLY SUPERVISOR (Lead Warehouse Supervisor) 1993-2000

Alcan Packaging Corp. (Philippines)

JOVIT G. LABAO Page 2

WAREHOUSE SUPERVISOR 1991-1993

Starpack Philipines Corp. (Philippines)

BUYER/PURCHASER 1989-1991

Akerlund & Rausing Philippines Inc. (Philippines)

DATA STOCK ENCODER 1987-1991

Akerlund & Rausing Philippines Inc. (Philippines)

EDUCATION:

B.S. Mechanical Engineering graduate form the Philippines, equivalent to a Four Year Bachelor Degree at a recognized post secondar institution in British Columbia and elsewhere in Canada as evaluated by BCIT- ICES on June 5, 2014.

TRAINING:

Internal Quality Audit Course

Customer Service Program

Supervisory Development Program

Training & Workshop on Improvements in Warehouse Operation, Functionality/Design and Transport Management

Safety Symposium

Fire Brigade

Efficient Warehouse Management System

Labor Relations, Termination, Disciplinary & Grievance Handling Skils for Supervisors and Managers

Forklift Safety Management

Effective Physical Inventory Taking & Reconcilliation Procedures

Knowledge in AS400, SYSPRO Inventory Management System and Symix Systems

STRENGTHS:

Strong Leadership

Dynamic team player

Good sense of responsibility

Superior time management skills

Dependable

Energetic

Result oriented

Good knowledge of QMS, GMP, HACCP and SQF.

REFERENCES AVAILABLE UPON REQUEST:

Contact this candidate