Customer Service Representative
Resume:
VERONICA CASTILLO
Chula Vista, CA. *****
********.********@*******.***
PROFESSIONAL PROFILE:
Skilled customer service representative with over 20 years of bilingual customer care. Experience includes
working with varied demographic groups in various industries. Acquired strong leadership skills with conflict resolution abilities. I possess a strong work ethic with a can and will do attitude.
QUALIFICATIONS:
Bilingual
Supply ordering and maintenance of inventory
Medical terminology knowledge
Scheduling /Data entry
Retail and cash handling experience
Extensive experience with high volumes of phone calls in call center
Training and development
Supervision
RELEVANT EMPLOYMENT:
Tristaff Group/ Provide Commerce San Diego, CA 04/15- 5/15
Customer Service Representative
Inbound call center representative managing a high volume of calls
Processed orders, exchanges, replacement orders, refunds and verified delivery order status
Assisted with conflict resolution, privacy policy, modifications and cancelations of orders
Up selling/Cross selling of merchandise
Elite Staffing San Diego, CA 10/13-On-going
Ticket Scanner/Usher
Greet and provide assistance in directing patrons to seating area
Ticket scanning
Declined admittance to persons without tickets or passes
Maintain order and ensure adherence to safety rules
Aramark Chula Vista, CA 04/07- 05/10
Lead Bartender
Provided prompt and courteous customer service in a fast pace environments such as Sports Arena and Cricket Amphitheater
Delegated job tasks according to business needs for smooth operation.
Maintenance of tabs and cash handling of between $1000 - $1500 per shift
Preparation and serving of cocktails and food orders accurately to minimize loss of revenue
Order and stocked inventory
American Specialty Health San Diego, CA 10/07-08/09 Customer Service Representative I
Inbound call center representative managing a high volume of calls
Provided insurance benefit verification
Translated- Documented and providing follow up assistance with complaints and grievances by providing conflict resolution according to business and client protocol
Assisted providers, staff and members on payor summary interpretation
Data entry- Administrative duties as needed
Sedona Staffing/ Red Envelope San Diego, CA 10/06-01/07
Customer Service Representative
Inbound call center representative managing a high volume of calls
Up selling/Cross selling merchandise
Tracked and updated customer on shipment status
Processed credits, exchanges and refunds of sales.
Provided resolution with conflict issues
Orange County Assessor Santa Ana, CA 10/97- 08/04
Office Technician I
Provided high volume of customer service via a multi-phone line system and public service counter
Provided training and development
Responsible for creation, retrieval, updates, and termination of accounts
Made revisions to existing tax roll
EDUCATION: San Diego Continuing Education/ Business Information Technology. Word, Excel, Access
Certificate Kaplan College/Massage Therapy 07/2006
Certificate National Education Center/Medical Assistant 10/1998
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