Customer Service Representative

Sandra L. MacMillan 705-***-****

***-** *** ****, ****** Beach, ON L9Z 1X8 acp456@r.postjobfree.com

QUALIFICATIONS

Ontario Secondary School Diploma

* ***** ****** ************** *** 14 years customer service experience

Knowledge of basic computer skills, MS Word, fax, photocopier and general office equipment

Familiar with Windows XP, Internet Explorer, and Electronic Mail

Advanced communication, organizational and multi tasking skills

Ability to work independently and as a team player

SKILLS AND EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

Greeted customers and clients in retail and office environments and directed them to the appropriate contacts or services

Responsible for answering, in person or on the phone, enquiries from customers and clients

Arranged for refunds, exchange and credit for returned merchandise, and received cash, credit, and debit payments

Processed Western Union Wire transactions

Adhered to Ontario Lottery Guidelines and store policies

Effective in resolving customer concerns by utilizing solid listening skills

CASHIER

Identified price of goods, services and calculated total payment required using electronic cash register and optical price scanner

Weighed produce and bulk foods

Received and processed payments by cash, credit card or automatic debit

Wrapped and placed merchandise in bags

Calculated foreign currency exchange

Faced, stocked shelves, and ensured check-out and counter area were clean and met Health and Safety Guidelines

ADMINISTRATION

Performed manual record keeping and filing systems

Experience working in reception, administration and scheduling appointments

Processed incoming and outgoing mail manually

Sent and received messages and documents using fax machine

Resolved work-related problems regarding client inquiries and services and followed up with correspondence by mail

Responsible for ordering supplies and materials for the office and manufacturing facility

Arranged delivery pickups with a number of companies

Prepared banking transaction and deposit slips

Invoiced for services or materials at month end

Sandra L. MacMillan 705-***-****

Page 2 acp456@r.postjobfree.com

EMPLOYMENT HISTORY

Cashier and Retail Clerk 1999-Present

Metro Inc., Collingwood, ON

Banquet Server and Bartender 1996-1999

Cranberry Inn Resort, Collingwood, ON

Telemarketing/Sales Agent 1995-1996

Vacation Inn Resort, Collingwood, ON

Photo Lab Technician 1993-1995

Zellers Image Centre, Collingwood, ON

Administrative Assistant 1987-1992

Canadian Art China Ltd., Collingwood, ON

EDUCATION and TRAINING

Grade 12 Diploma

Central Peel Secondary School, Brampton, ON

WHMIS Training

CPR & First Aid Training

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