System Administrator
Resume:
SYSTEM ADMINSITRATOR
Kalaiarasan Sundaramoorthy
Mobile: +91-984*******
E-mail: ***********@*****.***
SUMMARY:
Kalaiarasan is an IT Professional with 8 years 6 Months of experience in Information Technology.
4 years and 6 Months of technical experience in installation, configuration and Windows Administration.
3 year of technical experience in installation and configuration of Windows operating systems.
1 years of experience in technical desktop support on Windows desktop operating system.
PROFESSIONAL EXPERIENCE:
Corporations
Experience in months
3i Infotech
11
Wipro Infotech
36
Tata Consultancy Services
57
CERTIFICATIONS:
ITIL v3 Foundation Course 2011.
Completed SCCM Certification 2012
Completed Microsoft Windows Server 2010
Honorable Diploma in Computer Hardware & Networking from SISI.
EDUCATION:
Bachelor of Computer Application, University Of Madras (Distance Education), 2010.
Diploma in Computer Engineering, 2004.
Completed SSLC 2002.
PROFESSIONAL EXPERIENCE:
Tata Consultancy Services, Chennai. Oct ‘10 – Present
Role: Desktop L3 Support
Client: Manasco, Hawaiian Airlines, Agilent Technologies, Target.
Roles & Responsibilities:-
Installation and configuration of SCCM Client and Creating packages and Deploying applications to the Client Systems.
Deploying VM from Templates, Troubleshooting VM.
Installation of windows server 2008 operating system on GOS.
Monitoring Alerts
Scheduling Planned Maintenance and send notifications to the clients and Communicate the Outages and Maintenance details.
Creating Scripts for multiple user Import and Export
Preparing SIP, PIP, MOM for Business Relationship.
Maintaining SLA both Response and Resolution SLA.
Preparing Trainings and Knowledge articles for Team to build the team strength.
Installation, Configuration and Troubleshooting of Windows 2003 Server, Windows XP and Windows 7.
Taking Ownership of a call and Problem Management.
Installation and Configuration of Network printer, KIOSK, Scanner, LPDA, PDA's.
Installation and configuration of mail clients, MS Outlook.
Antivirus Management using Symantec product to protect the site against threats with Client Server Architecture.
Handled Kiosk, BGR, Airport Related application issues.
Experience in the operation of industry leading monitoring tools like Remedy tool, RMS tool, HPCM, CCM.
Remote Monitoring & Call management. Primary activities are: - Providing technical and functional support to team members.
Update users at regular interval about the status of their problem in the event of call being escalated & communicate the problems / completion of the project to the Team Lead – Service Delivery.
Troubleshooting desktop calls i.e. Application issues, IE issues, Outlook issues, configuration, installation of application, Printer Configuration, Data Card, VPN, Avaya etc.
Evaluating productivity Performance reports and giving feedbacks.
Trouble Shooting MS-outlook issues, IE issues and application issues, Antivirus updating, Updating Firewall in Symantec Console.
Resolving the calls with in SLA norms. Escalating the calls to next support level.
Wipro Infotech, Chennai. Mar ‘08 – Sep ‘10
Role: Technical Lead
Client: Standard Chartered Bank
Roles & Responsibilities:-
Installation and Configuration of windows Desktops.
Installation, Configuration and Troubleshooting of Windows 2003, Windows 2000, Windows XP and Windows 9X.
Taking Ownership of a call and Problem Management.
Handling Remote Support for different Geographic.
Installation and Configuration of Network printer.
Installation and configuration of mail clients, Outlook Express, MS Outlook & Lotus notes.
Antivirus Management using Symantec product to protect the site against threats with Client Server Architecture.
Configuring & trouble shooting of VPN Network.
Configuration of AVAYA Soft phone & troubleshooting.
Handling Vendor Management for Data cards – TATA Indicom & Reliance.
Experience in the operation of industry leading monitoring tools like Remedy tool RMS tool, Smile tool.
Remote Monitoring & Call management. Primary activities are: - Providing technical and functional support to team members.
Update users at regular interval about the status of their problem in the event of call being escalated & communicate the problems / completion of the project to the Team Lead – Service Delivery.
Troubleshooting desktop calls i.e. Application issues, IE issues, Outlook issues, configuration, installation of application, Printer Configuration, Data Card, VPN, Avaya etc.
Handling more than 300 calls per day.
Recording and tracking of support requests and Co-ordination with clients.
Responsible for solving user queries without violation of Wipro SLA norms.
Evaluating productivity Performance reports and giving feedbacks.
Trouble Shooting MS-outlook issues, lotus notes, IE issues and application issues, Antivirus updating.
Global remote support around India.
Resolving the calls with in SLA norms. Escalating the calls to next support level.
3i-Infotech, Chennai. May ‘07 to Mar ‘08
Role: Facility Management Support Engineer
Client: ICICI Bank
Roles & Responsibilities:-
Installing & Configuring Windows Operating Support.
Administrating User Accounts & Disk Quota Management.
Installed following servers Win98, Win XP, Win NT, Win 2003, Win 2008 etc.
Configured DNS, DHCP etc.
Maintenance of over 1200 Desktops with Windows family.
Trouble shooting Operating System, Hardware & Application related issues.
Trouble shooting Network printers.
Maintaining Periodic Asset for Desktop, Laptop, Printers & Network components.
Handling Vendor Managements.
Tracking & Documenting Tickets using Engineer & Customer Manageable Service Help desk.
Installation and configuration of mail clients, Outlook Express, MS Outlook & Lotus notes.
Antivirus Management using Symantec product to protect the site against threats with Client Server Architecture.
Maintaining Asset Database on Regular Intervals & Updating in the Server.
Handling Technical Calls through Remote & Resolving the issue without any Further Occurrence of the issue from the user End.
Handling Desktop & Hardware & Application from both Laptop & Desktop.
Environment: Windows 2000/2003, Windows XP/Vista and Remote desktop services.
Personal Details:
Father’s Name : E.Sundaramoorthy.
Date of Birth : 19th Mar 1986
Nationality : Indian
Sex : Male
Marital Status : Single
Languages : English and Tamil
Declaration:
I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.
Date: Signature:
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