Customer Service Representative
Resume:
Oklahoma City, OK 73159
Steve Gilbert
Objective
My goals are to apply my efforts and skills of teamwork and Customer satisfaction toward achieving success, with the opportunity for career advancement. The utilization of company training and guidelines will provide stability for my foundation.
Experience
September 2012-Present Prescription Solutions Oklahoma City, OK
Pharmacy Technician
Medication Therapy Management and Prior Authorizations. Set up appointments for Patients with questions pertaining to the medications they take. Verified medications and Patients Diagnosed Condition/ Conditions, then set up appointments for Patients to consult with a Pharmacist over the phone.
November 2010- Present Prescription Solutions Oklahoma City, OK
Customer Service Advocate
Inbound Call Center/ Customer Service. Assist Members with Mail Order Pharmacy Benefits.
Answer calls from Members inquiring about prescription benefits, place orders for medications, price checks on medication, educate members on insurance coverage and plans. Process payments and
answer questions about Medicare coverage and plan options. Works closely with pharmacists and
Doctors in prescription benefits offered to patients offered by various Medicare plans.
July 2009-November 2010 OfficeMax Norman, OK
Business Account Manager
Offer a Total Solutions Program to companies Office Supply ordering needs. Managing accounts
Office supply ordering process by streamline purchasing and reducing overhead costs to meet company budget goals. Services included Technology, Janitor, Sanitation, Printing, Office supplies, and Furniture.
August 2006-July 2009 AT&T Oklahoma City, OK
Retail Sales Consultant-January 2008-July 2009
Sell Wire line Products, Wireless Products, and Advanced TV. Also Assists customers with troubleshooting issues with service and equipment.
Customer Service Representative-August 2006-January 2008
Assisted customers with billing questions and issues. New and or existing account setup.
November 2005-February 2006 Express Scripts Albuquerque, NM
Pharmaceutical Technician
Input prescriptions into system to be filled by the mail pharmacy.
Patient Care Advocate
Assisted customers in the explanation of prescription drug benefits. Processed orders for refills.
Retail pharmacy call center environment policies and procedures.
May 2004-July 2004 America Online Albuquerque, NM
Customer Retention
Attempted to save those AOL Members who wanted to cancel their service, by explaining the many features AOL has to offer as those offered by other ISP’s.
Utilized techniques to upsell products and services offered by AOL.
Jan., 2001-Aug. 2003 Southwest Airlines Albuquerque, NM
Ramp Supervisor
Completed Quest 43 in June 2003.
Worked multiple shifts, overtime, attended Station Meetings.
Assigned overtime to agents, according to seniority, who utilized the “sign-up books”.
Completed all Training Programs required by Southwest Airlines to date.
Supervised agents of all ages, race, and seniority.
Deiced Company Aircraft under the guidelines, and training provided by
the company.
Completed evaluations of agents assigned to my team.
Interviewed applicants who showed their interest in Southwest
Airlines.
Lead all my agents, as well as others, by example.
Oct. 1999-Jan. 2001 Southwest Airlines Albuquerque, NM
Ramp Agent
Completed 180 days of required probation.
Worked overtime, whether mandatory or by signup.
Learned all procedures, and job functions as a Ramp Agent
required by Southwest Airlines
Worked with “Team Commitment”, and Respect towards others.
Sept. 1998-Oct. 1999 ASIG Albuquerque, NM
ASIG Supervisor
Was responsible for conducting the operation of fueling all aircraft at the Albuquerque International Sunport.
Assisted employees with training, and job functions.
Worked each of the three different shifts provided by Company
Worked in conjunction with Airline Station Managers, and employees concerning Aircraft fueling needs.
Conduct different methods of fueling required by different aircraft with inoperable gauges/tanks.
Completed all training required by ASIG for an Active Supervisor.
Education
1985-1989 Albuquerque High School Albuquerque, NM
Graduated and received diploma.
Certified Pharmaceutical Technician
Interests
Music Production, Computers, Learning and Family.
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