Customer Service Representative
Resume:
Michelle Duclos
**** ** *** ** *** *** Fort Lauderdale FL 33311
acp42d@r.postjobfree.com
SUMMARY
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
Professional Experience:
2014-CURRENT TELEPERFORMANCE WAH Customer Service Agent
Greet customers,
Assist customers with placing orders, statuses of orders, and problems or concerns with their orders
Provide general billing information
Take payments
2011-2013 ALORICA, Customer Service Representative
Resolve customer complaints via phone, email, or mail.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Answer questions about warranties or terms of sale.
Notate every call/account.
2008-2011 B&L Services, Call Center Agent
Utilize computer technology to handle high call volumes.
Work with dispatcher to ensure excellent service is being delivered.
Provide updated information such, location and eta of transportation.
2006-2008 The Answer Group, Customer Service Representative
Provide solutions when a product malfunctions.
Handle product recalls.
Inform customer of deals and promotions.
Notate each and every account handled.
Education: University Of Phoenix
Fort Lauderdale, FL
2014-current
Whiddon-Rogers Education
Center Fort Lauderdale, FL
High School
Diploma
2004-2005
References:
Michelle Goodwin 954-***-****
Personal
Gregory Oliver 954-***-****
Professional
Contact this candidate