Customer Service Office

YVETTE SMITH

#** **** ******* ***** *****: 780-***-****/780-***-****

Edmonton, Alberta. T6R 0S6 Email : ***************@*******.***

HILIGHTS OF QUALIFICATIONS

Medical Office Administration

Administrative Professional

Trained in Microsoft Office Suite

Varied administrative and customer service background

Adaptable team-worker who loves new challenge

COMPUTER

Created, formatted, and edited professional business documents using Microsoft word

Perform Mail Merge to generate letters, envelopes, and distribution lists

Designed Power Point presentations to convey creative visual messages

Prepare Spreadsheets and analyze data using Excel charts and tables

Maintain Record-management file systems in Access

Used the internet to do research necessary information for practical applications

Designed, formatted, and edited newsletters and brochures

ORGANIZATIONAL

Prioritized office duties for greater productivity

Organize daily correspondence to fulfill interactive demands

Sorted and delivered mails

Proofread, edited, revised emails, memos, minutes, formal letters and reports

Classified and filed documents electronically and manually

Prepared meeting agendas; transcribe and distribute meeting minutes

Made travel arrangements: book flights, accommodations and car rental

INTERPERSONAL/TRANSFERRABLE

Learned quickly and enjoy new challenge

Adapted to daily needs or high pressure schedules to meet deadlines

Worked well independently or as a team member

Made appropriate decisions and take initiative

Demonstrate mature and responsible work ethics

YVETTE SMITH

#24 6835 Speaker Vista Phone: 780-***-****/780-***-****

Edmonton, Alberta. T6R 0S6 Email : ***************@*******.***

EDUCATION AND TRAINING

Construction Safety Administration 2015

Alberta Construction Association

ALCOHOL, DRUGS AND SAFETY (ADS)

AUDITOR TRAINING PROGRAM

BACK INJURY PREVENTION PROGRAM

BASIC INSTTRUCTIONAL TECHNIQUES

CONFINED SPACE ENTRY/MONITOR

FLAGGER TRAINING – TRAIN THE TRAINER

HEALTH AND SAFETY ADMINISTRATION PROGRAM

LEADERSHIP OF SAFETY EXCELLENCE

LEGISLATION AWARENESS

NCSO accepted CSTS-09 EXT. TRAINING

PRINCIPLES OF HEALTH AND SAFETY MANAGEMENT

STANDARD FIRST AID- EXPIRES 1 MARCH 2018

WHMIS TRAINING- TRAIN THE TRAINER

MEDICAL OFFICE ADMINISTRATION 2012

CDI College

Computer training: Microsoft Suite

Anatomy

Transcription

Applied office professional

CPR Level 1/Standard First Aid

HAIRSTYLING 1998

Marvel College

Diploma/Red Seal Journey man

AESTHETICS 1999

Marvel college

Diploma

Nail tech certificate

Spa Therapy certificate

Makeup Artistry certificate

Pedique Pedicure certificate

YVETTE SMITH

#24 6835 Speaker Vista Phone: 780-***-****/780-***-****

Edmonton, Alberta. T6R 0S6 Email : ***************@*******.***

EMPLOYMENT HOSTORY

HR ADMINISTRATIVE ASSISTANT 2013-2015

Saipem Construction Canada (CNRL)

Timekeeping

Book flights

Booked accommodation

Onboarding/Orientation

Filing-manually and electronically

Managed expense for craft and staff

EDMONTON CLINIC 2012-2013

Medial Office Administration

Booked appointments

Schedule surgeries

Handled client telephone enquires

Set up for patients physicals and pop tests

BEAUTYEXPERT 2007-2013

Shoppers Drug mart

Managed

Scheduling

Handled customer complaints and telephone inquires

Conduct staff meeting

Give consultation for hair, nails, makeup, and skin care

Attend seminars for various cosmetic lines

Balanced targets for each periods and annually

Worked hard to achieve targets for department and vendors

Provide the best customer service possible

COSMETIC MANAGER 2005-2007

Hutson Bay Company

Scheduling

Meeting with other managers and representatives

Attend seminars

Handled customer complaints and telephone inquires

Perform facials and waxing services

Filing manually

Contact this candidate