Jeannie Roddy

*** ********* ******

Cedar Park, TX 78613

512-***-**** cellular • acp40x@r.postjobfree.com

Over fifteen (15) successful years of experience in Human Resources, including

Benefits Administration, COBRA Administration, Compliance, Enrollment/Orientation

and Employee Relations

CORE STRENGTHS

• Extremely analytical and articulate in researching disputes and discrepancies

• Outstanding professional and personal communication skills: one-on-one, before a group and

over-the-phone

• Ability to effectively prioritize tasks while assuring quality outcomes

• Knowledgeable and understanding of various compliance areas including COBRA regulations, Service

Contract Act, and Davis Bacon Government contracts

HUMAN RESOURCES MANAGEMENT • BENEFITS ADMINISTRATION • EMPLOYEE RELATIONS

Director of Special Markets, Billing/COBRA Administration for The Boon Group

• Oversee the Administration of the Special Markets area as well as the Billing and COBRA area. Do strategic planning

in order to streamline processes and assist in growing the business for the Company.

• Conduct Open Enrollment calls with clients to coordinate new plan designs for the new plan year and also work closely

with Account Management on all Government Group(s) fringe increases for richer benefit options.

• Maintain a Project Management list for all upcoming and ongoing projects in the Austin office as well as track IS

projects occurring throughout the company.

• Direct the Implementation of all Administrative Services only groups from Sales throughout the on boarding process.

Oversee the Implementation of the Fringe Accounting practices fo r SCA and DBA Federal Contracts.

• Provide guidance and mentoring to the various teams regarding compliance to ensure the processes occurring or

procedures being implemented for our clients are compliant.

• Resolve escalated and complex employee and client issues.

• Create and track job specific metrics in order to determine efficiency of the departments as well as when to adjust

staffing.

• Develop Corporate Goals and steps taken by the various areas in order to achieve the expected results.

Manager of Government Billing, Commercial Billing and COBRA Administration for The Boon

Group

• Interview, hire and train 18 team members including COBRA team members, Commercial Billing Representatives,

Government Billing Representatives, and a department Supervisor which in total handle the billing and reconciliation

functions and COBRA administration for over 250 clients; delegate responsibilities, evaluate performance and mediate

conflicts.

• Department handles all billing functions for COBRA administration, Commercial Billing, and Government Billing

platforms including monthly invoicing to the clients, self-billing administration, fringe accounting, reconciliation

functions, and individual billing functions where individual membership is provided a monthly invoice in order to remit

monthly carrier premium payments for insurance coverage.

• Conduct Open Enrollment calls with clients to coordinate new plan designs for the new plan year and also work closely

with Account Management on all Government Group(s) fringe increases for richer benefit options.

• Work directly with Implementation in order to assist with the client set up and on boarding of the administration of the

group in order to ensure a smooth transition.

• Conduct yearly reviews for wage increase and work with team members regarding high -level client issues; oversee new

client implementations and work with sales department in answering RFP questions for potential business .

• Work directly with the internal legal department on all COBRA processing and procedures and carrier specific billing

rules to ensure the department is operating within carrier(s) compliance.

• Work with other departments on process improvements; test new processes and system fixes for IS department .

• Monitor Government Billing, Commercial Billing and COBRA production schedule ensuring tasks are completed in a

timely manner; oversee rate review quality/control processes after client rates are entered into the billing and COBRA

system; run system updates and prepare department for the open enrollment influx.

Manager of Billing and COBRA Services and Billing and COBRA Services Supervisor for

ProcessWorks, Inc.; a United HealthGroup Company

• Interview, hire and train twelve (12) billing team members, Account Management members, and Customer Service

Representatives; delegate responsibilities, evaluated performance and mediate conflicts .

• Monitor incoming call volume and report call statistics to UHG Corporate .

• Conduct Open Enrollment calls with clients to coordinate new plan designs for the new plan year.

• Maintain a Project Management list for all upcoming and ongoing projects in the Austin office .

• Work with the Account Management staff on client renewals and carrier renewals for ne w plan year.

• Coordinate and implement employee orientation for newly hired personnel, manage retention of qualified employees in

compliance with state and federal employment laws.

• Oversee employee orientation, interpret human resources policies an d procedures, benefits review, ensuring all

paperwork is complete and signed with understanding of what is expected .

• Conduct yearly reviews for wage increase and work with team members regarding high -level client issues; oversee new

client implementations and work with sales department in answering RFP questions for potential business .

• Attend client and carrier conference calls regarding account updates and changes .

• Monitor billing production schedule ensuring tasks are completed in a timely manner; oversee rate checking after client

rates are entered into billing system; run Access queries and prepare department for open enrollment .

Billing Team Lead • COBRA Administrator for ProcessWorks, Inc.; A United HealthGroup

Company:

• Administered COBRA accounts for 3000+ members; issued initial and COBRA qualifying event notifications to

qualified beneficiaries for ProcessWorks clients.

• Coordinated account reconciliation; lead a billing team of seven (7), checking data accuracy of team’s work.

• Prepared billing reports ensuring team’s accuracy; ran correspondence and coupons to existing COBRA members .

• Reconciled clients’ accounts verifying system was in excellent operational order .

• Attended annual EBIA seminars to stay abreast on new federal regulations, standards and compliance; updated

notifications and correspondence ensuring compliance with new notice regulations .

• Closed monthly invoices and issued bills to stand alone COBRA clients.

• Tracked and verified termination function for COBRA members that had paid month-to-month premiums late.

• Completed carrier discrepancy reports ensuring clean eligibility; worked with clients/carriers resolving eligibility issues .

• Entered new COBRA rates into billing system; prepared accounts for open enrollment changes.

PROFESSIONAL EXPERIENCE

Special Markets, Government Billing, Commercial Billing, and COBRA Administration Director (2009 –

2007 - Present

present) The Boon Group Austin, Texas

Commercial Billing and COBRA Administration Manager (2008 - 2009)

Manager of COBRA Administration (2007 - 2008)

Manager of Billing and COBRA Services (2006 – 2007)

1999 - Present ProcessWorks Inc. Austin,

Texas

Billing and COBRA Services Supervisor (2005 - 2006)

Billing Team Lead (2002 - 2005)

COBRA Administrator (2001 - 2002)

Accounting Associate (1999 - 2001)

EDUCATION: University of Nebraska at Lincoln, Accounting Coursework, Lincoln, Nebraska, 2 years

CERTIFIED: COBRA Administrator; Human Resources Certification

TRAINING: Management Skills; Teamwork and Problem Solving; SCA Training Class

COMPUTER: Windows, Word, Excel, Access Queries, Platinum, In -house Software Programs

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