Customer Service Manager
Resume:
Francisco A. Candelario
*** ********* ******, ***. * H 917-***-**** New York, NY 10034 *.*.**********@*****.***
OBJECTIVE To obtain a fulltime position as an Assistant General Manager.
EDUCATION G.E.D in process: 03/2015
HONORS/ Balance Result Leader, Jamba Juice, 2007
AWARDS Food Certificate, NYS Health Department, 2005
EXPERIENCE Starbucks, NY, NY 5/08-1/8/2015
shift supervisor
Trains and develops partners to demonstrate all Starbucks customer
service standards, operating standards and Star Skills.
Contributes toward store profitability by seeking opportunities to increase sales, manage inventory and cost of goods control and labor costs.
Ensures the proper types and amounts of materials, supplies and merchandise are ordered and stocked. Effectively communicates new product information to partners.
Organizes work throughout the store in a manner that facilitates efficient customer service and profitable operation.
Provides the Starbucks "Service Experience" consistently for all our customers.
Jamba Juice, NY, NY 05/03-11/07 Assistant General Manager
Worked closely with general manager in generating optimal sales and upholding a high customer service standard.
Upholding an enjoyable, safe, clean, productive, and profitable work environment.
Ran the store, inventory, interviewed potential candidates, organized schedule, managed labor and hours, and P & L.
Columbus Bakery, NY, NY 03/01-05/03
Team Member/ Cashier
General customer service, including serving food and processing money transactions.
Sprint, NY, NY 12/00-02/01
Sales Associate
Provided customers with necessary information regarding products and services.
Sold and activated cellular phones.
Yankee Stadium, Bronx, NY 04/99-07/00
Runner/ Head Kitchen Worker
Cooking and preparing food.
Maintained a clean environment.
SKILLS Languages: Bilingual in English and Spanish.
Key Abilities: Excellent communication skills, great with teamwork, strong leadership and organizational abilities.
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