Customer Service Training
Resume:
Timothy S. Eerdmans, Jr
***********@*******.***
Profile Summary:
I am seeking a full time job offering practical pay with a friendly work environment. A stable organization will allow me to utilize my many talents and abilities to their full potential helping your business succeed, as well as helping myself succeed through hard work and reliability. I have a lot of experience in different atmospheres such as Nine years of Computer Information Technology (hardware on windows desktops/ laptops, worked a little with mac hardware, Linux as well as Ubuntu (ram, hard drives, fans, motherboards, cd drives, usb drives, printer chips, dual monitor chips etc.) software (Windows, macs, Linux, Ubuntu finding all drives to run different parts of the computer ), malware, spyware, Microsoft word, Excel, PowerPoint, Photo shop, Microsoft agent, Symantec ghost suite, oracle, java, four years of Knowledge in wired and wireless LAN connections, to help fix any problems employees' may have with interconnecting to the local devices with the companies different kinds of servers(e.g., printers, servers, programs, errors, connections, internet, etc.) One year of drafting, Four years of C.A.D, I have great social skills, being very outgoing, well mannered, respectful, respected, dedicated, one of the first people to arrive every day and always professionally, responsible and respectful and trusted by my superiors to take charge of large or small groups of other employees without having to be micromanaged.
EMPLOYMENT HISTORY:
Kellogg Desktop Remote Tech (thru The Insight Global corporation)
Kellogg, Battle Creek MI, 10/2014-04/2015
Assists over 2500 remote users from all Kellogg non local sites with the installation, configuration, and on-going usability of desktop computers, peripheral equipment and software within established standards and guidelines.
Paypal L2 Computer Tech (thru The Computer science corporation)
Paypal, Omaha NE, 10/2012- 9/2014
Assists staff with the installation, configuration, and on-going usability of desktop computers, peripheral equipment and software within established standards and guidelines. Support contacts to resolve technical problems with desktop computing equipment and software. Work with other teammates as well as other teams to determine and resolve problems received from clients. Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. Created a training guide of 30 pages or so to help orient new staff on the use of our hardware, software, and issues that we commonly deal with at PayPal.
Quality Assurance/ Engineer (thru Remedy temp agency)
Innowave Technologies, Omaha NE, 04/2012-06/20012
At Innowave it was my self and two other guys who would daily unpack and set up roughly fifty to one hundred machines daily, testing the malfunctions of different kinds of models. Taking service calls if a customer needed assistance in fixing or ordering a part for their machine.
Internet Security (thru Remedy temp agency)
Wps, Mutual of Omaha, Omaha Ne, 02/2012 - 04/2012
My work experience involved Desktop development and Internet Applications. Performing hardware, software and network upgrades on MS Windows xp edition based networks. Installing the companies work programs and dual monitors on over 100 computers in less than 2 months as well as using ghost programs to fine tune any problems they had with the recently installed software or hardware.
Laser Technician/Maintenance, (thru work box staffing temp agency)
Percor, Grand Rapids, MI 05/2011 - 11/2011
I was one of two guys in this company who could write and create the programs on the computer in order for the laser to run and make clean cuts. We used "M" and "G" codes to adjust the movement, temperature, pressure and x,y,z axis.
Processor, (thru work box staffing temp agency)
Schroeder, Grand Rapids, MI 07/2010 - 01/2011
I made sure that the milk was homogenized to prevent the milk from separating and floating to the surface as cream using their computer software to run diagnostics, to check for any problems, while maintaining the large tube systems by monitoring the computers and making adjustments within. I ensured that the milk will be evenly distributed through to the fillers safely and efficiently.
O.I.F. Detainee operations,
42nd MP BDE (Operation Iraq Freedom), Camp Bucca, 05/2008 - 08/2009
Leading many troops from the rank of private to specialist on various missions around Camp Bucca while in Iraq. I had to be creative and effective while maintaining high awareness at all times, keeping organized and ready to move at any time in a hostile territory. Awarded MP position in specialized MP training. Served as a Military Police officer protecting lives and property, patrolling military base and preserving law and order at Camp Bucca. Previously supported battlefield operations and provided area/convoy security during overseas assignment in Iraq (Operation Iraqi Freedom).
Fulfilled a range of MP duties for both combat and peacekeeping missions. Gained proficiencies and experience in: traffic accident first-responder/investigations, police patrol, ticket/report writing, felony traffic stops, search and seizures, criminal investigations and suspect interviewing/fingerprinting/processing.
Selected for elite security details providing dignitary protection for visiting generals, members of Congress and other high-ranking officials
Cashier, 03/2008 - 05/2008
Movie gallery, Caledonia, MI
I am someone who provided supervision, motivation, and exercised management control over all operational and service related functions in the store. I ensured that the highest standards of Customer Service were maintained while protecting company assets.
Computer Organizer, 08/2007 - 01/2008
Family Christian bookstore, Grand Rapids, MI
SQL Server and associated technologies like XML, XSL transformations, JavaScript and VB Script etc. I was in charge of organizing product presentation and linking the servers to connect the computers throughout the warehouse. Maintaining the scanning systems to read and organize products automatically.
Army Recruit, 02/2007 - 07/2007
Joined army, Grand Rapids, MI
Learned basics of how military works, honed my skills in shooting, hand to hand combat, as well as military discipline.
EDUCATION:
Hastings high school diploma- Hastings High School, MI
U.S. Army Diploma-Air Defense Artillery School, TX
Motor Transport Operator 13-07
CERTIFICATES / LICENSES
FORK LIFT (passing the OSHA test at these companies) AAL CHEM, Percor, Claas MI
Certificate of Combat Operations 2-113th Infantry Battalion, MI
Certificate of Contamination United States Marine Corps, TX
Multiple D.O.D Certificates of Training D.o.D. Information Assurance Awareness
Multiple Certificates from ics 100 tall the way to certificates from ics 923. (Management, security, incident, development, and support)
Behavioral Science classes at West International while in Iraq
References Are Available Upon Request.
Qualified with individual weapons: 17/3/2007
Effectively move under direct fire: 6/4/2007
Completed all advanced rifle marksmanship: 23/3/2007
Completed obstacle and confidence courses: 4/4/2007
Completed bayonet training: 29/3/2007
Completed pugil training: 5/4/2007
Completed modern army combatatives training: 19/3/2007
Threw 2 live grenades: 24/3/2007
Negotiate the hand grenade qualification course: 24/3/2007
Completed NBC 2 (gas chamber): 3/3/2007
Completed convoy live fire exercise: 11-12/4/2007
Completed urban operations training: 18/4/2007
Completed all basic tactical training (BTT): 31/3/2007
Completed all required foot and tactical road marches: 16/4/2007
Completed all required situational training exercise (STX): 16-19/4/2007
Completed all field training exercises (FTX): 2-4/4/2007
Completed 88m10 motor transport operations school: 15/06/2007
Completed combat lifesavers course (1/6/2008)
Earned National Service Medal: 15/6/2007
Earned Army Service Ribbon: 15/6/2007
Earned the overseas service bar for CENTCOM area of operation: 7/9/2008-30/5/2009
Earned Iraq Campaign medal (ICM): 30/5/2009
Earned the National Defense service medal (NDSM): 30/5/2009
Earned the armed forces reserve medal with mobilization ("M") device (AFRM w/"M"): 30/5/2009
Earned the overseas ribbon (OSR): 30/5/2009
Earned the global war on terrorism service medal (GWOTSM): 30/5/2009
Earned Army Good conduct medal (AGCM): 30/5/2009
Earned (MI-OUS-RBN): 30/5/2009
Earned (AR-COMP-ACHVMT-MDL): 30/5/2009
Partner of the Quarter award at Paypal for Q2 2013, Q3 2013, Q1 2015
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