IT Systems and Cloud Administrator

Collin Brown

** ******** ***** ***** ********, NJ 08619

***************@*****.*** 609-***-****

Summary Experienced and detail oriented IT professional, highly proficient in systems and cloud administration. Critical thinker with proven track record implementing and managing computer operations expansion projects across the organization. Adaptable, organized and analytical, with expertise in configuring and deployed servers into cloud, strong communication skills and an exceptional ability to work closely with all levels of management within the organization, to enhance efficiency and cost reduction.

Experience

BT Global Network Operation Center. (NOC), Princeton NJ. 7/2014-Present

Network Engineer /Analyst Level 2

oMember of a service desk providing service delivery assurance of LAN/WAN/Security services for a large pharmaceutical company utilizing the ITIL v3.0 model.

oRecommended and implemented process improvements to standardize business practices

o1st and 2nd level support to all alerts and ticketing triage

oTechnical liaison between department heads and local/remote team of network engineers for all major incidents

oResponsible for documenting internal processes for break/fix work instructions

o Troubleshooting and resolution of all WAN/LAN/ & Wireless incidents, as well as capacity issues.

oResponsible for replacement of Cisco routers, switches, wireless devices

oLoop testing with Global Telco’s to isolate and resolve network outages within SLA

oMaintenance of Cisco routers/switches

o Responsible for accurate completion of all Network Device qualification and decommission forms (NDQF’s and NDDF’s) to ensure FDA guidelines & regulations are followed for Pharmaceuticals

o Monitor BT Global MPLS network via GSAM/SMARTS for customer impacting incidents

o Provide exceptional technical support to Pharma & Fortune 500 companies

oFollow contractual service level agreement and ITIL compliance

oManaged vendor relationships for both local and overseas service providers to ensure incident is resolved as a “1Call resolution” and “Right the First Time Process”

oDrive root cause analysis to manage technical deep dives and identify action items

oPerform trend analysis to determine if “Problem Case” should be created and make recommendations for resolution and improvements to prevent future recurrence

o Contributor to Design Engineering team in migrating network equipment and LAN refresh projects for major pharmaceuticals & clients worldwide (Pharma & Fortune 500)

oHandles incoming requests of incidents reported to the Service Desk

oDiligently documents and troubleshooting incidents using or ITSM (Incident Management)

oManages customer experience and expectations, providing status updates and escalate for resolution

oCoordinates with technical support team and other departments

oManaging DHCP/DNS changes and requests using Lucent QIP management tool

o Participates in the process improvements for case handling.

The Solid Wood Cabinet Company Philadelphia, PA 10/12 - 06/2014

A leading “factory-direct” retail company operating from one manufacturing warehouse and eleven showrooms, throughout New Jersey and Pennsylvania Delaware Valley area.

Systems and Cloud Administrator

Responsibilities included architecture design, and planning of current network infrastructure, familiarization with network hardware and software for installation, configure maintenance of Microsoft Exchange environment and troubleshoot MS outlook, routers and switches, maintaining network, place new users in the global group for the domain, manage active directory and local group, create organizational units (OU), working with group policy object (GPO).Maintain, troubleshooting all network and systems using the best practices analyzer (BPA). Duties also involved network expansion, maintaining the organization security policies and procedures, configuring computers system security and ensure that all systems are operating correctly in remote on-off-site locations, enabling connections over the network, and connection to the local area network (LAN) or to the wide area network (WAN) enable other users to retrieve data from other communication systems throughout the organization. Work in other IT environment including, virtualization (VMware vSphere Esxi v5).

Network Expansion Project Coordinating

oDesigned and implemented Cloud Based Technology by working closely with cloud engineers. NetSuite is a complete ERP Cloud Based Application that provider offering industry -specific database and software for distribution, manufacturing and retail services. Capability is critical to business for faster growth, to streamline operations, for greater productivity and savings on IT costs and maintenance.

oIdentified the need for and steered project plan to upgrade T1 Circuit to 10 M Fibre Circuit for 10 showrooms increasing network bandwidth and enhancing data transfer, leading to the overall profitability of the company.

oImplemented project plan and deploy Microsoft Exchange, domain server into Virtual Cloud, a significant cost benefit for the company because it decreases the number of hardware to maintain, increases reliability and security of the network and gives greater flexibility to the IT department to determine new or improved solutions for hardware in actual use.

oDesigned and installed Access Points in a 160,000 square foot warehouse, which allowed for better inventory control using ozlink software, mobile scan gun system.

Princeton Medical Group, Princeton, NJ 10/07-08/09

A Multi-Specialty Medical Practice that provides a full range of high quality medical service, is dedicated to maintaining and improving the health of the Princeton Community and one which strives to provide superior healthcare, communications, access and convenience to all of its patients.

Help Desk Technician

oProvided one -on-one end user problem resolution over the telephone, and at remote desktop locations, limiting system downtime and increasing the number of patients triaged and seen on a daily basis, and providing immediate access to the Electronic Medical Record.

oMaintained and administered computer hardware, systems software, SAP applications, all configurations, and assisted in installing local area network, cabling system and network interface cards, hubs switches and routers, to enhance system performance, an overall cost benefit to the practice.

Education

Drexel University, Philadelphia, PA 01/2014-Present Bachelors of Sciences in Systems Engineering Technology

Mercer County Community College, West Windsor, NJ. Associates of Applied Sciences in Network Engineering, December 2011

Dean’s List- 3 Semesters

Saint James College, Jamaica W.I.

Masters of Science in Hospitality Management, May 1995

Professional Development

Microsoft Technical Certification, 2011

Comp TIA: A+; Network+, 2011

Network Technology Certificate of Proficiency, 2011

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