Manager Project
Resume:
E D W A R D G. D’A N N A
Telephone: 609-***-****
Little Egg Harbor, NJ 08087
E-mail: *******@***.***
VALUE ADDED
Transition to new career as Loan Officer, utilizing skills and business experience to become one of the top loan consultants in all organizations employed.
Over twenty years of senior-level management experience spanning IT, special projects, application development, and data and call center operations
Exceptional leadership skills, with demonstrated abilities directing large cross-functional teams and controlling multimillion-dollar budgets
Proven track record improving productivity, increasing revenues, and reducing costs
KEY ATTRIBUTES TRANSFERABLE SKILLS & BUSINESS INTERESTS
Operations Management
Start-Up Operations
Application Development
Software Development
P/L Responsibility
IT Management
Employee Training / Development
Software Development
Strategic Planning
Total Quality Management
PROVEN CAPABILITIES AND NOTEWORTHY ACCOMPLISHMENTS
During the past several years have generated tens of million dollars in residential loans (purchase and refinance) becoming a key loan consultant.
Spent 6 months in the auto industry as a sales person generating many sales of both pre-owned and new vehicles.
Have been recognized as a leader within Superior Mortgage and First Horizon Home Loans as top loan originator within companies.
As Project Executive established a Mid-Range Infrastructure for American Express. This is still a 7x24 organization with staff of 150+ Analysts/Operators. Contact netted IBM close to $1M in profit and had a customer satisfaction index of 95%
Implemented new call center application 1 year before deadline with savings of about $1M Customer satisfaction was very high (no formal measurement taken). Results far exceeded expectations
Instrumental in IBM’s re-engineering efforts. Utilizing Quality processes assisted in defining key/essential business for IBM which also was central to eliminating work that was not required; became Malcolm Baldrige Assessor as part of this effort.
PROFESSIONAL EXPERIENCE
Residential Home Funding 5/2014- Present
Continued success as one of the top loan consultants in this company working all types of loan programs and generating several million dollars in revenue. Have experience in Conventional, Jumbo, FHA and VA purchase and refinance loan types.
Colonial Mortgage 10/2013 – 5/2014
Continued success as one of the top loan consultants in this company working all types of loan programs and generating several million dollars in revenue. Have experience in Conventional, Jumbo, FHA and VA purchase and refinance loan types.
GMH Mortgage 1/2013- 10/2013
Recruited by former Sales Manager to join GMH Mortgage Corp. after GMAC was split and sold.
Originated all types of loan programs and generating several million dollars in revenue. Utilized experience in Conventional, Jumbo, FHA and VA purchase and refinance loan types.
GMAC Mortgage 11/2012- 12/2012
Continued success as one of the top loan consultants in this company working all types of loan programs and generating several million dollars in revenue. Have experience in Conventional, Jumbo, FHA and VA purchase and refinance/HARP loan types.
Superior Mortgage Corp/Guaranteed Rate Corp. 3/2007-11/2012
During my employ have become one of the top loan consultants in this company working all types of loan programs and generating several million dollars in revenue. Have experience in Conventional, Jumbo, FHA and VA purchase and refinance loan types.
Nations Home Mortgage 1/2005 – 3/2007
In short duration have become one of the key loan consultants in this company working all types of loan programs and generating several million dollars in revenue. Have experience in conventional and sub prime in both purchase and refinance loan types.
National Future Mortgage 8/2004 – 1/2005
Participated and successfully completed training and transitioned into loan officer position. Within 3 months became one of the top consultants within organization, winning contest sponsored by company in generating highest number of loans over 2 month period.
IBM Corp/American Express 4/2002 – 1/2005
Project Executive
I was asked to return to IBM to work in the Global Project Office for out-tasking contract. I managed the Project office for this multi-billion contact. This was a world wide effort as IBM was now responsible for all of American Express’s IT organizations/system responsibilities.
Computer Guidance Corporation 2000 - 2002
Director, Support and Development
Managed and created processes for application support of existing and newly developed products
Administered budgets and controlled P&L for $6M in revenues and profits of $2.8M
PCS Health Systems 1998 - 2000
Director, Application Development
Directed the efforts of three managers, one senior consultant/analyst, and 35 programmer/analysts
Full accountability for the development of call center applications and interactive voice response units
Re-wrote Call Center Application Software
IBM Corp. 1985-1998
Project Executive 1995 - 1998
Established a mid-range infrastructure for American Express
Built an operational organization
Managed a client budget of $8M
Manager, Telecommunications 1992-1995
Developed and supported network hardware and software for IBM headquarters
Coordinated support for 15 programmer/analysts and a ten-member project staff
Responsible for internal and external special projects
Quality Program Manager 1989-1992
Oversaw development, implementation, and support of market-driven quality incentives
Established customer surveys to track customer satisfaction
Received Malcolm Baldridge Award Examiner
Manager, Business Planning 1985-1989
Implemented business planning and project management
Supervised a staff of three business planners, three project managers, and 12 application development programmer/analysts
EDUCATION
Fordham University, MIS/Business 1968 - 1973
Westchester C.C., Mechanical Engineering 1964 - 1966
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