Customer Service Sales

Lubna Elias

■ *** -**** Finch Ave West ■ Toronto, ON (M9M 2G4) ■ 416 – 878 - 7763 acp3x4@r.postjobfree.com

Seeking a position as a Receptionist and Customer service, where my strong communication skills and work experience could be utilized to its full potential

Skills Profile

■ Over 3 years’ experience in Social Service & CSR

■ valid driver license (G)

■ Great interpersonal skills with passion to help others

■ Superior Professional work ethic & self-reliance

■ Enjoy working with people of diverse backgrounds

■ Outstanding research and report writing skills

■ Multilingual – fluent in English, Assyrian and Arabic

■ knowledgeable of Microsoft applications: World, Excel, PowerPoint, and outlook

■ Excellent skills in MS Office, Internet, email and databases

Education

Addiction & Community Social Service Diploma Everest College 2011

Employment History

Admin / Reception /Shipping 2011-2015

Sound solutions, Brampton, ON Present

Receptionist, Answering phones: status of Purchase Orders

Product information approximate lead times

Follow up reminders

Shipping

Help ship goods

catalogues- ship via best method local shipping

Assist shipping by sending customers tracking information on a daily basis.

Desired Skills and Experience:

Exceptional verbal and written skills in English

Enthusiastic, Friendly

Planning and Organization skills

Good knowledge of Word, and Power Point

3 years’ experience

Intake /Outreach Worker 2011

Rexdale Women’s Centre, Toronto, ON

Assist newcomers with interpretation and translation, as well as completing applications

ranging from housing, social assistance to immigration, S.I.N and healthcare card.

Facilitate computer workshops, English Conversation Circle for group of seniors and newcomers;

Help counsellors to organize and attend trips with clients; Make referrals to appropriate services

within the community

Periodically conduct public education campaign on violence against women towards

(Neighbours, friends and families – NFF) and ‘building a culture of peace’ and effect of trauma.

Provide administrative support and help at the front desk staff

Lubna Elias

■ 208 -2600 Finch Ave West ■ Toronto, ON (M9M 2G4) ■ 416 – 878 - 7763 acp3x4@r.postjobfree.com

Community Help 2010 - 2010

St. James Food Bank, Toronto, ON

Ensured that all current health regulations are followed in the packaging & preparation of food

Packaged food and clothing for drop-in and residential clients on a weekly basis

Volunteer 2009 - 2010

Revera-Centennial Park Place, Etobicoke, ON

Assisted the cook and helped out in preparing healthy meals and snacks for seniors

Facilitated daily activities such as morning exercise, group interaction and tea time

Prepared meals, set up meal service, arranged the room and served drinks and food

Laundry Clerk 2009 – 2010

Park Lane Laundry, Toronto, ON

Filled clean linen orders by counting ordered items; loading, weighing and sealing carts

Inspected laundry for defects and quality, determined usable and non-usable items

Insured certain chemicals/equipment are used correctly and safety procedures are followed.

Maintained machines and laundry area, observed standards for safety and cleanliness.

Cashier and Sales Associate 2007 – 2009

Sears Canada, Toronto, ON

Answered customer inquiries and assisted them with product selection

Bagged, boxed, and wrapped merchandise, and organized new inventories

Calculated total payments received during a time period, and reconciled it with total sales

Processed customer payments (Visa, Master card, Amex and cash)

Manager 2004 – 2007

Harvey’s Restaurant, Mississauga, ON

Processed and transmitted weekly time and attendance records as well as payroll

Provided prompt, courteous customer service and professionally resolves customer issues

Trained all new staffs on customer service excellence and assigned task

References available upon request

Contact this candidate