Customer Service Representative

Lonnisha Dudley

**** * ****** **. ***. G, Saint Louis Mo, 63138

C: 314-***-**** / H: 314-***-****

Email: ************@*****.***

PROFESSION SUMMARY

Call Center Representative versed in customer support in high call volume environments, with superior computer skills and telephone etiquette.

Motivated customer service specialist with over 1 year retail experience in a fast-paced, team-based environment.

Excellent communicating skills, with 1 year and 5 months in a demanding call center environment as a customer service representative.

Patient and empathetic Customer Service Representative with extensive background in home security technical and customer care.

Friendly Sales associate adept at working in diverse retail and customer service environments.

SKILLS

Creative problem solver

MS Windows proficient

Quick learner

Strong client relations

Proficient in cash management

Multi-line phone talent

Exceptional communication skills

WORK HISTORY

CONVERGYS

Customer service Representative, Weldon Springs, Mo, December 2013 – May 2015

Politely assisted customers via telephone.

Answered an average of over 25 calls per day by addressing customer inquiries, provided troubleshooting techniques, and provided new product information.

Described product to customers and accurately explained details and care of merchandise.

Provided an elevated customer experience to generate loyal customers.

Developed reputation as an efficient service provider with high levels of accuracy as a customer service representative, ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.

K-MART

Sale Associate, Saint Louis, Mo, May 2011 – November 2013

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Designed displays to make the store experience interactive, engaging and reassuring.

EMPOWERMENT CHRISTIAN CHURCH

Volunteer, Saint Louis, Mo, May 2010 – August 2010

Bible study teacher during summer vacation bible school.

Passed out invitations inviting youth to come to church.

Assisted the children’s choir in choir rehearsal.

Helped pass out dinner plates to the less fortunate.

REFERENCES

NAME: Laresha Baker

OCCUPATION: Store Supply Warehouse

RELATIONSHIP: Farmer Co-Work/Friend

PHONE NUMBER: 314-***-****

NAME: Alexis Harden

OCCUPATION: Convergys Customer Service Representative

RELATIONSHIP: Former Co-Worker

PHONE NUMBER: 314-***-****

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