Manager Maintenance

BARBARA J. PARTRIDGE

***** ******** ***** • Upper Marlboro MD 20774

Home: 301-***-**** Cell 301-***-**** - • ********@***.***

PROFILE

Experienced, dependable, self-motivated professional. Detail oriented. Problem solver who exhibits good judgment and a systematic approach to decision making; to identify the important dimensions of a problem, determine potential causes, obtain relevant information, and specify alternate solutions. Excellent interpersonal skills with demonstrated ability to influence and lead; track record of high quality standards and the ability to learn quickly with minimal supervision.

MANAGEMENT PHILOSPHY

Management Philosophy: My management philosophy is that it takes an entire team to have a successful medical practice; each department plays a part in the success of the practice. As a Medical Practice Manager it is my responsibility to make every effort that each team does their part by providing leadership, training/coaching and give them the vital tools to achieve the goals and mission established by the practice. The Practice Manager is the back bone to the providers; a manager should be loyal, honest, reliable, flexible, and adaptable and have a willingness to learn. The manager should come with a sound mind and strong hand and a Good heart.

PROFESSIONAL EXPERIENCE

EXPERIENCE Axis HealthCare Group, Kensington, MD 20895

5/14-Present Clinic Manager- Mental Health Outpatient Clinic

Manage staff schedules as well as leave requests.

Planning and coordinating daily work assignments and operations.

Assisting in the establishment/implementation of goals, objectives and policies.

Maximize work space.

Resolving issues, both administrative and operational (including the maintenance of clinic properly, computer systems and installed software applications) and ensuring compliance with regulations and standards.

Resolving patient complaints.

Serve as liaison between clinic and external agencies.

Work with medical staff to ensure quality patient care and services are provided.

New provider Orientation.

Receive and implement provider schedule changes.

Order supplies, Business cards, and prescription pad and door plates.

Mary’s Center for Maternal and Child Care, Washington, DC 20011

02/11-10/13 Director of Operation –OB/GYN, Pediatrics, and Internal Medicine

Adhere to safety procedures

Assign work to staff or employees

Provide day to day leadership

Conduct or attend staff meetings

Consult with managerial or supervisory personnel

Delegate appropriate administrative support activities

Design systems in cooperation with Colleagues

Determine policies related to administration, standards, or facility maintenance

Develop maintenance schedules

Evaluate office operations

Hire, discharge, transfer, or promote workers

Inspect property for construction, condition, or design

Interview job applicants

Maintain administrative services procedures manual

Maintain inventory of Office equipment or furniture

Manage building maintenance projects

Manage inventories or supplies

Modify work procedures or processes to meet deadlines

Monitor operations to verify conformance to standards.

Monitor repairs or maintenance to enforce standards

Prepare financial reports

Prepare Patient Flow Reports

Purchase office equipment or furniture

Recommend and or Resolve administrative problems

Schedule facility or property maintenance

Negotiation of event/rental space

Create and attend community health fairs and outreach

Organize Senior Management Symposiums

Create administrative procedures services manual.

Develop, establishes, and direct execution of operations

Report complaints and incident reports in a timely manner

Work towards achieving culture sensitivity throughout the clinic

Responsible for sending discharge letter to patients as needed

Assist with fundraiser and/or events

Instrumental in the logistic of the February/June 2011 clinic relocations

Assist with Management of Dental Department on a coverage basis

Participant in Dental software training.

Handle Dental patient complaint and assist in the resolution process

Developed a Dental/Medical across training.

Monitor Dental patient flow.

03/09- 02/11 Administrative Site Manager

Recruiting, hiring, staff retention, evaluation and staff development.

Ensures the proper function of equipment maintenance and repairs.

Oversee the ordering of supplies.

Ensures compliance with regulations of accrediting organizations.

Ensures state regulations by continually monitoring the facility's service delivery and initiating changes as required

Supports and participates in Quality Assurance activities.

Manages daily clinic operations to assure optimal efficiency and

and high quality care.

Supervises Front Desk, Medical Records and Referrals, MA’s.

Coordinates provider schedules

Coordinates telephone triage process with site clinical coordinator

Monitor the financial invoices/costs for clinical service operation

Provides operational support Mary's Center Kennedy Location.

Performs other duties determined as necessary by the VP.

08/08- 03/09 Forbes Ambulatory Surgery Center, Lanham MD 20706

Business Office Manager

Oversee billing, admitting, scheduling, and receptionist.

Knowledge of CPT and ICD-9 coding

Insurance Credentialing, Insurance Contracting, AP/AR

Inventory, Ordering supplies

Staffing, Training.

02/08-08/08. Saving Grace Ministries, Upper Marlboro MD 20774

Office Manager-

Handle Conference Schedule and transportation arrangements.

Prepared meeting Agendas, Minutes and Ministry Bio’s

Order Supplies, AR/AP, Maintain Biblical Library

Respond to Ministry invites via Telephone or e-mails

06/05- 01/08 The Neurology Clinic of Washington, Bethesda MD 20814

Practice Manager (Bethesda, Olney, and Germantown)

Manage Day to Day Operations of a Neurology Clinic/ Sleep Lab.

Manage Three (3) Physicians.

Supervise staff of five (5).

Hire and train employees.

Consult and Terminate employees.

Handle bi-weekly payroll.

Manage the physician hospital and insurance credentialing.

Perform introductory and annual evaluation on employees.

Created and implemented new policy and procedures.

Manage Practice monthly budget using QuickBooks software.

Liaison between the practice and the billing company.

Handle escalated calls from patients and/or physicians.

Conduct monthly staff meeting and employees one on ones.

04/04- 05/05 Commonwealth Orthopedics and Rehabilitation, Fairfax VA 22033

Facility Specialist (Facility and Anesthesia.)

Submitted claims, Appealed denials, payment adjustments.

Accounts Receivable follow up

Obtained authorizations for procedures.

Insurance verification and surgical charges entry.

Log and follow up with proposal from carrier for fee adjustments.

Follow up on patient collection report on overdue accounts.

Assisted the Patient accounts representatives with detailed telephone calls on surgical fees and insurance reimbursements.

Handled billing issues from all eight office

05/01 - 10/03 Kaiser Health Plan, Rockville MD 20849 - Customer Account Representative

10/97 - 04/01 Capital Community Health Plan Washington DC - Call Center Supervisor

03/96 - 10/97 MAMSI Health Plan, Rockville, MD 20850 - Provider Rep Call Center

10/94 - 11/95 Robert S. Viener, MD/ Brian K. Zell, MD Laurel MD - Front Office Supervisor

10/93 - 10/94 Dr. Goodwin/Cuffee Associates, Columbia, MD – Front Office Receptionist

02/92 - 10/93 Dr. Mariano, Laurel, MD 20724 - Office Manager

EDUCATION

Kingsborough Community College, Brooklyn NY 11235

Secretarial Science/ Business Communication.

REFERENCES - Upon Request

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