Software Office
Resume:
Daniel Lenertz
West Chicago, IL *****
********@*****.***
Professional Profile
IT Desktop Experience
Proficient in Windows OS: 7, 8 & 8.1
Working knowledge of Office 2007, 2010 & 2013
Knowledge of Mac OSx and associated apps
Familiar with tablet and phone setup in Android, Windows and iOS
Worked primarily in desktop environment and related Domain (AD-DS) tasks
Handled desktop software & user support in an MSP environment including hardware and software
replacement/repair and printer installations
Recent Desktop job responsibilities included:
1. Ensuring user machines were up to date and well maintained.
2. Solve issues quickly and fully to users satisfaction
3. Alleviate potential frustration and insure productivity standards are kept
4. Point out potential issues to Senior Staff
IT Network Experience
Relevant knowledge of Server 2008 & 2012 with Group Policies, AD Sites & Services & AD-DS
Proficient in Office 365 deployment; user creation and subscriptions
Handled Network peripheral deployment and testing including switches, firewalls: driver and
firmware upgrades
Professional Accomplishments
Familiar with Labtech Monitoring System
Proficient in Connectwise Ticketing/Tracking software
Proficient in Webroot GSM: deployment, Scanning, Over-rides and Policy Settings
Proficient in, setting, configuring and testing IP and DNS configurations
Knowledge of SPF records, DNS records and Domain Registrations
MCSA Server 2003 & MCP Windows 8.1
Recently passed Windows 70-687: Configuring Windows 8.1
Currently Studying Windows 70-688: Supporting Windows 8.1
Work History
January 2007 – April 2015, Association Technologies, West Chicago, IL 60185
Worked in a MSP environment and resolved tickets created by Labtech Monitoring
software and Connect Wise ticket & time managing software
Setup new PCs for end users removing unwanted software (bloatware) and installing
needed business applicable software
Updated Servers and PCs as needed using Microsoft WSUS servers
Created new Domain user accounts; assigned permissions and created MS Exchange
accounts as needed.
Assigned permissions to shared resources such as mapped drives and printers
Monitored Webroot anti-virus software. Created policies and exceptions as
needed.
Created new Virtual Machines in MS Hyper V using SCCM and VMWare
Assisted users in Apple environment (OSx) with software and printer
installations
October 2004 –Jan 2007, Owner Wall2Wall Painting Company West Chicago, IL
1. Responsible for acquiring new jobs; writing proposals & quotes
2. Ordered supplies and hired seasonal workers
3. Responsible for taxes and all other business related documentation
Pre-October 2004 Painter Stahelin Properties, Glen Ellyn, IL
Education
Associates Degree- College of Du Page Glen Ellyn, IL
Computertraing.com – Oakbrook, IL
References on Request
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