Customer Service
Resume:
BROOKE BUTLER-LEE
Indianapolis, IN 46208
OBJECTIVE
To obtain an administrative position within an office environment where I can
Utilize my skills and experience for the good of the company.
PERSONAL ATTRIBUTES
Strong ability to multi-task
Enjoys working with diverse groups of people
Motivated to do my best
Dependable
EDUCATION
Ivy Tech Community College Indianapolis, IN
Major: Nursing (in progress)
Martin University Indianapolis, IN
Major: Biology (33 credits)
University of Indianapolis Indianapolis, IN
Major: Medical Imaging (6 credits)
WORK EXPERIENCE
CFA Staffing (Xerox)
Eligibility Specialist
09/26/2014 – Currently Employed
Ensures case information is gathered and processed in a complete and accurate manner in accordance with State policy
Provides voter registration forms and complies with all rules and regulations as well as state and federal codes and laws regulating public assistance programs
Provides voter registration forms and complies with all rules and regulations as well as state and federal codes and laws regulating public assistance programs
Enters client data into the ICES system
Assists clients with understanding their rights and responsibilities
Assists clients with obtaining required verification for determining eligibility
Documents verification of eligibility into the ICES system and summarizes case activity on CLRC or CLSC screens
Counsels clients to accept personal responsibility for their actions, consequences and need to comply with the rules and regulations
Works assigned alerts, changes and incoming documents daily
Answers customer service issues on client questions/complaints via phone calls
Responds to all e-mail, mail and phone messages daily
Completes all corrective actions on second party review, Quality Assurance or Quality Control errors
Completes policy quizzes and Random Moment surveys timely
Durham School Services Indianapolis, IN
School Bus Monitor
02/07/2014 – 9/19/2014
Assist Bus Driver with special needs students
Assist with emergency evacuation of students if needed
Keeping clear and open communication with parents for the safety of special need children
Ivy Tech Community College Indianapolis, IN
Account Clerk
12/19/11 – 11/19/12
Assisted students with questions regarding tuition and fees
Accepted tuition payments (check, credit card, cash)
Balanced cash drawer daily
Provided excellent customer service
Worked with multiple Microsoft programs to record data
Aerotek Indianapolis, IN
4/22/08 – 9/10/08
Call Center Representative
Routed in-bound and out-bound calls
Did data entry
Supplied information to customers regarding product information
Filed paperwork
Trained new incoming Call Center Representatives
Indianapolis Urban League Indianapolis, IN
6/17/2007-7/28/2007
Assistant to IT Manager Work Study Position
Assisted IT Manager with computer training.
Composed Spreadsheets & Charts for computer training
Did data entry
Assisted IT Manager with assembling proposals for office
Stone Research Indianapolis, IN
11/2004 – 01/2005
Surveyor
Conducted phone surveys for companies who made specific products
Gathered information about specific products and received input on my suggested
changes
Conducted phone surveys for Ivy Tech regarding name change for college
IUPUI Math Counts Indianapolis, IN
10/2003– 05/2004
Tutor
Tutored 6th – 8th grade students
Assisted students with acquiring math skills
Methodist Hospital Indianapolis, IN
01/1999 – 03/1999
Unit Secretary
Filed documents as necessary into appropriate files
Answered phone lines and routed calls to appropriate locations
Sent and received labs as required
Daily use of medical terminology
General Secretary – Ft. Ben Harrison Indianapolis, IN
June – September 1996 Summer Hire
Assigned to Transportation Operations where I processed meal tickets for servicemen and their families while they were in route to different duty stations. Also, handled processing of freight destinations (ex.: train, plane, ground transportation) as necessary.
VOLUNTEER EXPERIENCE
St. Nicholas Youth Center Indianapolis, IN
1995 – 2004
Volunteer
Tutored youth and taught computer skills
Organized fund raisers
Chaperoned field trips
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