Human Resources Manager

ROXANNE DANIEL

Human Services, Supervisory & Management Professional

347-***-****/516-***-**** Email: *******.******@*****.***

Profile

An extremely talented, dynamic and skilled Human Resource professional candidate with several years of combined experience and

thorough knowledge of handling both the general and professional population. Able to resolve problems on an individual basis. Highly

competitive, passionate, persuasive, motivated and articulate individual with experience in human services, site and personnel supervising.

Seeking a Human Resources Manager position.

Education

Bachelor of Arts in Sociology

Queens College, Flushing, New York

Highlighted Accomplishments

Recruitment, training and mentoring

Extensive experience sourcing, hiring and retaining high-performing individuals by implementing a thorough selection process, high-quality training and an ongoing mentoring system. Ability to identify highly motivated, results-driven staff members and provide professional development for leadership positions.

Ability to manage organizational change

Proficient at managing existing day-to-day processes while developing and implementing new business strategies in dynamic and high-pressure environments, requiring the ability to multi-task and effectively manage staff relationships.

Understanding of industrial relations and OH&S

Ability to remain abreast of constantly evolving industrial relations and Occupational Health and Safety laws. Highly skilled at processing this technical information and advising businesses as to their obligations and responsibilities.

Professional Experience

Crowne Plaza Times Square (Union House)

Human Resources Manager

New York, New York

December 2014 - Present

Assisted in EEOC onsite and desk audits

Incumbent of Safety Committee

Partners with employees and management staff to maintain a positive work environment.

Provides coaching/counseling to all levels of employees by developing a trusting and respectful relationship; is visibly known and available to all employees; serves as an advisor to employees.

Responsible for all new hires/terminations, prepared and administered disciplinary documentation.

EEO Officer- Ensured EEOC compliance in areas such as FLSA, OSHA, ERISA, FMLA, NLRA, Title VII of Civil Rights Act, INA, ADEA, Equal Pay Act, ADA and USERRA.

Researched/corrected OSHA findings, job training, BBP policy revisions, department audits, NFPA labeling corrections, injury/WC corrective action plans, hearing conservation testing, random drug testing, and lead testing.

Improved productivity by over 32% in five months through development of goals and measurables, training of supervisors, coordination with union leadership and consistent feedback to employees.

Reduced workers compensation costs by over $350,000 through aggressive claims management and utilization of NYC BWC programs.

Developed and implemented a three week supervisory training program that vastly improved supervisor performance.

Supplied monthly HR metrics such as WC expenses/incident rates, Unemployment costs, labor hour/detail reporting, COBRA costs, recruiting metrics, and performance metrics.

Project work includes: implementing a time and attendance system (ADP-TimeSaver), correcting and re issuing all employee handbooks within each business unit, revised vacation policies by state (non-compliance).

Created an EEOC compliant HR Audit checklist which looked for compliance in areas such as I-9 documentation, personnel files, OSHA reporting, legality of terminations and disciplinary actions, training, as well as Applicant tracking and recruiting compliance.

1199 SEIU-Healthcare Union

Human Resources Generalist-Job Security Fund

Hicksville, New York

January 2013 – December 2014

Assisted in contract negotiations, Arbitrations, and grievance processes. Grievance procedures included hearing relating to disciplinary actions, discharge, and enforcing provisions of the union contract.

Acted as a Benefits administrator for active employees. This includes a thorough understanding of Health care plans. Assisted employees with claim resolutions, pre-certifications, and medical changes based on qualifying events.

Ensured compensation was aligned effectively across the organization based on performance metrics, strategic planning and mapping and budget integration.

Attended arbitration/hearings.

Drive strategies which support the site in reaching financial, customer, employee and process targets.

Partnered with Sr. Management to drive performance management and pay for performance culture.

Primary contact with Legal in reviewing potential employee relations risks

Involved in acquisition. Provided detailed reports to upper management regarding employee policies and health insurance information.

Trained new employees (thru acquisition) on benefit plans and corporate policy.

Involved in employee relations, FMLA administration; benefit claims assistance, and recruiting.

Typically held about 25 requisitions at one time. Ran recruiting metrics thru ATS system such as time to fill and cost per hire. Kept an average time to fill of 30 days.

Goodwill Industries of Greater New York and New Jersey, Inc.

Human Resources Manager (Youth Services Department)

New York, New York

June 2008 – January 2013

Identified staff vacancies, recruited, interviewed and selected applicants. Planned, organized, directed, controlled or coordinated the personnel, or labor relations activities of an organization

Investigated and resolved employee relations issues.

Prepare site for expansion and substantial growth by driving site alignment as well as developing recruitment strategies.

Prepared written case summaries and provided decisions and recommendations for corrective action.

Counseled and guided employees and management regarding company policies and procedures.

Facilitated and escalated appropriate compliance committees.

Assisted in training programs, sexual harassment and policy changes.

Conducted exit interviews of voluntary terminations; analyzed trends and recommended solutions

Conducted new hire and general employee orientations

Managing employee benefit administrations 401k Administration; Timesheets.

Ensured compliance with federal/state laws, union laws, FMLA, OSHA, HIPPA, LTD, STD and employment process.

Maintained Workers’ Comp and OSHA logs and report injuries.

Assisted to identify appropriate partnerships.

Performed situational analysis.

Coached, counsel and guide managers before the implementation of employee disciplinary actions, development plans and trainings. Alignment, integration and adaptation of HR initiatives, plans, policies, and procedures. Administration of development and design of policies and procedures organizational wide.

Professional Competencies

Notifies key populace of important issues or changes in state of affairs affecting work.

Remain calm and professional throughout critical incidents.

Strong managerial and analytical skills, capable of assessing conditions and implementing appropriate intervention.

Resourceful problem solver capable of implementing solutions to complex problems.

Possess special sensitivity to meeting diverse needs in varied situations.

Develop rapport with clients, co-workers and the public.

Relate well to people from a variety of cultures.

Highlighted Technical Skills

Windows, MAC, Internet Explorer, E-mail, 65 wpm, Microsoft Office Word, Microsoft Office Excel, Microsoft Office PowerPoint, Microsoft Office Outlook, EV-5, ADP, Timesaver,

Professional Resume Writing

Full Life Cycle Recruiting; Training, Compliance

Employee Relations, Investigations

10 Hour Building Your Organizational Facilitation Skills Workshop, September 2010

10 Hour Management Workshop, September, 2010

CPR Certification, April 2010

20 Hour Training for Developmental Needs, Conflict Resolution, Health and Wellness, Curriculum Development, Partnership Team Building Strategies. February 2010

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