Sales Customer

Location:

Philippines

Salary:

35,000-40,000

Posted:

June 07, 2015

Contact this candidate

Resume:

Ma. Czeryna Montefalcon

*** *. **** ****** *********, Laguna Mobile: 091*-***-****

**** *********** *-**** *******: ******************@*****.***

QUALIFICATIONS Project Account Supervisor for logistics company with leadership, management skills and customer-oriented.

Technology Consultant with 2 years experience focused on facing the customer and providing solution and with good statistical and analytical problem solving skills.

Passionate about continuous improvement, proactive, advocates a data-driven culture, multi- dimensional and can grow with the company.

Effective in communicating with different levels of the organization, capable in handling a group, demonstrates passion for learning new things and enjoys a variety of work.

Knowledgeable in MS Office applications, Fortran, Oracle, SQL, SAP, Open Office, Adobe Photoshop, Sony Vegas /Unix

Passed ITIL V3 [Information Technology Infrastructure Library] certification – December 2012

Undergone comprehensive training in Strategic Marketing provided by Guthrie-Jensen Consultants and Business Email Writing

WORK EXPERIENCE

[Mar 2014 – May 2015] CTSI Logistics Philippines

Project Account Supervisor

Plans and coordinates aspects of the stock transportation function for import and export. Performs analysis on logistics billing data. Develops, implements, and maintains policies and systems relating to monitoring costs and efficiencies in the department. Analyzes and recommends transportation and freight costs, appropriate routing and carriers to be used. Ensures that lowest cost transportation is used to satisfy both customer and company needs. Supervises and interacts daily with subordinates and/or functional peer groups.

[Nov2011 – Dec 2013] Hewlett-Packard AP (HongKong) LTd – Phil. ROHQ

Technology Consultant

Provided solution and evaluated the customer’s business demands and transformed these into an abstract, than into a business model. Transferred external know-how to the client and understands the processes, identified defects and adapted to the client’s business needs. Performed application production monitoring (primary focus) and performs Incident Triage and escalates when appropriate.

Customer Satisfaction Process Owner

Analyzed Customer Satisfaction [CSAT] feedback and created action items and improvement plans based on the customer responses. Reported weekly CSAT result and presented monthly newsletter to Operations Managers and Service Line Managers.

[July 2010 – Nov 2011] Line Seiki Asia Pacific, Inc.

Sales Associate

Handled customers’ daily acquisition and product inquiries. Improved sales system for Line Seiki by implementing processes and documentations that helped the sales team to increase efficiency. Supervised and trained new sales staff to help in the daily sales tasks. Researched on potential markets for territorial expansion of the business.

[June – July 2010] Line Seiki Philippines Incorporated, Rosario, Cavite

Material and Production Planner

Prepared daily and monthly schedule for production of electronic products for export. Forecasted and analyzed daily and monthly production capacity. Monitored and managed inventory for electronic products using ERP-based planning.

[Apr – May 2009] Eastern Telecommunications Philippines, Inc., Makati City

Information Technology Intern

Validated telephone bills and analyzed costs of different products and services offered by Eastern Telecoms Data validation and cost analysis. Determined factors and formulas that caused sudden changes in customers’ bills after implementation of new system in the database.

EDUCATION

[June 2006-Apr 2010] B.S in Applied Mathematics (Major in Operations Research)

University of the Philippines Los Baños

Affiliated with Society of Applied Mathematics of UPLB (SAM-UP)

Head of the Alumni Homecoming for Academic Year 2008-2009

Head of Sports and Logistics Committee for Academic Year 2009-2010

Member of PALACASAN 2009 Technical Committee and Head of Logistics committee

REFERENCES

Ms. Trina Anonical

Supply Chain Head

CTSI Philippines

+639*********