Manager Active Directory
Resume:
Jacob R. Abaya
East Rembo Makati City, Philippines
*****.*******@*****.***
(639-***-***-***; (02) 8222-231
Career Objective:
To be able to use my skills that I have acquired and to be of help to the institution that I will be working for
the utmost of my ability.
Educational Attainment:
Bachelor of Science in Information Technology
Systems Technology Institute
Global City, Philippines
2009 – 2013
Professional Experience:
IT Support Specialist
Accent Micro Technologies Inc.
(Oct 29, 2013 – Feb 08, 2015)
Job Description
Onsite Support on Client Company (IBM)
Desk Side Support - BPI Project
IBM Solution Delivery Inc.
(January 02, 2014 - Feb 08, 2015)
Job Description:
Responsible for fixing Problem of End User (End User Support) associated with Software, Hardware, Network
and other Service Request.
Install Standard Operating System of BPI, Standard and Non Standard Applications.
Provides Phone support to End-Users to fix problem by a verbal and remotely assistance through the use of tools
such as Tivoli Endpoint Controller and Net meeting.
Coordinated with Helpdesk Team to ensure Appropriate monitoring and handling of Workstation’s problem.
Responds to escalations, ticket and alert report to helpdesk team through with an Automated System Incident
Number Request.
Monitors the capacity, utilization, workload, and service level of Computer Systems. Recommends necessary
Upgrade and Maintenance of Computer Systems.
Monitor and provides reports for pending, hold, and resolved issue escalated to the team. (WSR)
IT Asset Coordinator
IBM Solution Delivery Inc.
IBM Eastwood Plaza
Oct 29- Nov 26 2013
Job Description:
Responsible to Captured All User Profile, Desktop, Monitors, Mobiles (Employee Info rmation, IMEI, Serial
Numbers)
Check Standard Software installed on unit.
Technical Skills and Qualifications:
Knowledgeable and Familiar in various Windows Computer program application
(Microsoft Word, Excel, PowerPoint, Net surfing)
HTML(Hypertext Markup Language)
PHP(Hypertext Preprocessor)
MYSQL(My Structured Query Language)
Computer Networking(installation of PC’s LAN connection)
Basic Unix
Hardware and Software installation, repair, and troubleshooting.
JAVA programming
Windows OS
Windows Deployment Services (imaging, formatting of Operating system)
Knowledgeable in Windows Operating System(Group Policy, Registry, Active Directory)
Competent in Lotus Notes v(7, 8, 8.5.2) Application
Assemble and Disassemble IBM, Compaq, Dell and Cloning Desktop Comput er System
Knowledgeable using (Citrix, Office 365, VPN, Outlook)
Achievements:
Cisco Certified Network Associate – Routing and
Switching (Introduction to Network)
MFI Technological Institute
April 06, - June 22 2014
FRASC-Freshremix Software Corporation
Website with an Automation HR- System
Special It Project
October 2013
Character Reference:
Mr. Jonathan Gernale
Assistant Manager
IBM Solution Delivery Inc.
Jay-Rald A. Abaya
PMO Senior Analyst
Accenture Inc.
Contact this candidate