Customer Service Sales/E-Commerce Rep

James E. Sikes *****.*****@*****.*** 810-***-**** 1180 Matt Urban Dr, Apt 406 Holland 49423, MI

Objective: Obtain a position in the Electronics Field

Education:

Currently Enrolled at Baker College-Bachelors OF APPLIED SCIENCE

Major: Industrial Technology Estimated graduation January 2017

ASSOCIATE OF APPLIED SCIENCE- Baker College of Flint

Major: Electronic Technology Graduation June 2014

Skills/Classes Taken:

AC Circuits and DC Circuits

Solid State Principals

Microsoft Office

Micro Processers/Micro Controllers

Computer Aided Design

Fiber Optics

Photo/Laser Technology

Industrial Controls (PLC), Pneumatics, hydraulics

Fiber Optics

Robotics

SPC Statistic Process Control

Work Experience:

Holland Bar Stool Company

Position: Ecommerce Representative, Sales, Customer Service, Order entry, Shipping

Supervisor: Chad Lemmon

May 2014 – Current

Maintains inventory and availability of product line on E-commerce vendor sites

Reviews orders to ensure accuracy

Assist customers with sales

Created new company policies – streamlining daily and long term operations

Work extensively with Excel spread sheets – maintaining and creating products data sheets

Performs order entry – by E-mail, Fax, and vendor sites

Assist customers with various product-related questions

L-3 COM Internship

Position: Electronics Technician

Supervisor: Mike Simerick

Jul. 2014 – Aug. 2014

Calibration of test cell

Checking pressures

Checking temperatures

Appling input signals

Appling input pressures

Researching Emerson Industrial Automation for manuals for setting and troubleshooting

Working with test cell software(logic programming), monitoring and controls

technicians, and test technicians

Attended weekly scheduling of manpower

Attended weekly scheduling of manpower

Calibration of test cell components

Appling input signals

Appling input pressures

Worked closely with engineers, engineering technicians, mechanic

Troubleshooting new DYNO controller

Adjusting POTS

Removal and replacement of controller

United States Air Force - Robins AFB, Ga

Position: Supervisor/Instructor/Evaluator Communications System Tech (CST); SSgt (E-5)

Supervisor: Lt Col Jon Erickson

Mar. 1996 – Jan. 2006 Honorable Discharge

Supervised and rated subordinates

Named NCO of the Quarter

Graduated from Airman Leadership Course to become a non-commission officer(NCO)

Radio/SATCOM/Data link theory, operational use, troubleshooting procedures

Certified first responder and Self Aid and Buddy care instructor

Maintained training records and scheduled upcoming events

Software development and database knowledge

Composed new TO data for equipment and procedures

750 hours of instruction/evaluator

3000 hours on Joint Surveillance Target Attack Radar System (JSTARS) airborne surveillance platform

Troubleshooting communications Equipment

Maintained publications and technical orders libraries

Advanced knowledge of Joint Tactical Information Distribution System (JTIDS) a Time Division Multiple Access (TDMA) based data link, network creation and management

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