Customer Service Representative

OBJECTIVE

To secure a position in which I can contribute to the organization as well as improve my skills, thereby being able to grow within the company.

SKILLS

Bilingual: Fluent in English and Amharic; Very Basic in Arabic.

Educated and experienced in working with diverse communities

Possess excellent problem solving skills; ability to analyze, discuss, observe, and solve

Strong communication and analytical skills attained through extensive customer service experience

Experienced with confidentiality protocols and ethics regarding clients

EDUCATION

Criminal Justice, Bachelors of Applied Arts

Humber Institution of Technology & Advanced Learning 2009-2013

Ontario Secondary School Diploma

East York Collegiate Institute 2005-2009

WORK EXPERIENCE

The Investigators Group, Loss Prevention Officer

2061 McCowan Road, Toronto, ON 2014-Present

Supervise customer activity for possible theft or fraud

Prepare, review, and complete all paperwork related to incident.

Develop and maintain records of interviews, apprehensions, and evidence of recovered merchandise.

Proactively involved in post-arrest investigations such as dealing with the police and courts.

Independent Franchiser, All Communications Network 2012-Present

Develop and train a substantial and growing group of business owners on how to capitalize on the deregulation of the telecommunications and energy industry.

Publically trained independent business owners on a simple system for success.

Security Officer, Peregrine security

12 Concorde Place, Toronto, ON 2012-Present

Ensured excellent customer service as concierge to contracted condominiums

Conducted patrols of entertainment establishments.

Security Officer, Taskforce security

1080 Tapscott Road, Toronto, ON 2010-2013

Provided a strict security detail to bars, lounges, and clubs.

Provided crowd control at concerts and private social events as part of a highly trained security team.

Security Officer, Paladin Security,

University Avenue, Toronto, ON 2009-2011

Conducted extensive patrols of contracted hospitals, rehab centers, and mental institutions

Delivered emergency response to high-risk situations

Supervised patient watches to Form-1 patients.

Customer Service Representative, Mister Coffee

2045 Midland Avenue, Scarborough, ON 2009 - 2010

Transported goods from warehouse to individual businesses and offices via transport truck

Interacted with customers and assessed their needs for other services, thereby increasing sales for the company

Customer Service Representative, TD Bank

40 Eglinton Square, Scarborough, ON 2009 - 2010

Assisted clients in their day to day banking needs

Assessed whether or not customers were eligible for certain reward programs

Regularly met daily, weekly, and quarterly sales quotas.

VOLUNTEER WORK

Legal Intern, Calvin Barry Professional Corporation

113 Front Street, Toronto, ON 2012-2013

Assist Criminal lawyer in Case Management Development

Meeting clients to discuss confidential case material, and perform related administrative duties

Sports Coordinator, Ethiopian Canadian Muslim Community Association

171 McCormack Street, Toronto, ON 2008-2009

Facilitated events and assessed the needs for sponsors

Monitoring inventory and purchasing new equipment as needed

Contacting parents to update them on scheduled practices and games

PERSONAL ATTRIBUTES

PAL - Firearms license, both restricted + unrestricted (2014)

Smart Serve Trained (2014)

Security license (2010)

First Aid Certificate (2010)

CPR - Cardiopulmonary Resuscitation Trained (2010)

WHMIS - Workplace Hazardous Materials Information System Trained (2009)

REFERENCES AVAILABLE UPON REQUEST

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