Customer Service Accounts Payable
Resume:
Bonnie J. Wolcott
Collegeville, PA 19426
(484)-614--7033(Cell)/ 610-***-****(Home)
***.*****@*******.***
Fifteen + years in an administrative environment. Skilled in coordinating with various staff for operational support activities. Acted as a liaison between departments and operating units in the resolution of daily administrative and operational problems. . Provided administrative/secretarial support for various departments, i.e. answering phones, assisting visitors and resolving a range of administrative problems and inquiries. Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for supervisors, which also included travel and lodging arrangements. Provided backup for receptionist during lunch breaks. Ten years Purchasing experience entailing vendor/customer negotiation skills in obtaining best cost and knowledge of procurement operations. Possesses excellent people and communication skills necessary to interface efficiently and effectively with both internal and external customer based personnel, along with strong product analysis skills. Ability to work in a fast paced environment and possesses strong time management skills necessary in meeting next day delivery requirements. Comfortable with working independently, however possesses ability to manage and work in a team environment when necessary to meet company deadlines.
Skills & Experience
MS Office /Outlook, Excel, Word, PowerPoint, FoxPro
Data Entry/Keyboarding skills (60-70 WPM) or approximately 50,000 KPH
Administrative Support, Vendor Relation & Customer Service Skills
Employment History
Quest Diagnostics – (Temp-Position through PeopleShare) May 2014 - July 2014
Became a subject matter expert on the Medicare ordering/referring physician enrollment requirements of the Affordable Care Act, and its impact to our organization.
Assisted clients in understanding ACA regulatory requirements via educational materials and external communication.
Mitigated potential revenue loss by driving physician enrollment and ACA compliance through direct phone, email, and fax contacts.
Maintained detailed oriented notes and provided actionable feedback to business units within the Quest organization.
Managed multiple call lists from different regions, states, MAC jurisdictions.
Met productivity expectations of a high volume outbound call environment.
Answered high volume of return calls from clients and external customers.
Library Video Company – Purchasing Associate July 2010 - Sept. 2013
Audited & reconciled invoices and mis-shipments, vendor follow-up regarding outstanding invoices, royalty payments & refund checks of returned product
Prepared quarterly vendor returns, rebate reports and ran weekly FoxPro Inventory reports
Maintained database pertaining to inventory purchases & vendor product quotes
Provided backup support for receptionist during breaks and lunch
Calculated, entered and submitted product purchases to my contracted vendors
Maintained, reviewed and updated vendor contracts
Reviewed new products from our suppliers for possible addition to our inventory database
Dr. James Millard – Medical/Office Assistant (Part-time) Sept. 2009 – June 2010
Entered patient’s records into database. Updated patient’s insurance records and recorded payments
Processed and filed daily reports
Processed Labs – Entry of lab tests into the Quest database and processed blood work
Prepped patients for exams, administered pulmonary tests, and assisted physician with other patient related services
Interfaced with patients via phone to set up appointments, placed pharmacy orders and notified patients of their lab results
DecisionOne Corporation – Senior Buyer (Team Lead) Sept. 2001 – Sept. 2008
Responsible for staffing schedules/vacation coverage/ new hire training
Responsible for escalating system and personnel related issues to management
Executed procurement cycle from requisition to payment, resulting in 95-98% next day fill rate
Reviewed and established new vendor accounts resulting in a more efficient product delivery
Analyzed purchase requisitions for completeness, duplications, grants of authority and necessity, resulting in daily cost savings from $50 - $18,000 per purchase order
Ensured product delivery within customer requirements
Monitored and tracked orders with vendors, delivery providers and field offices
Maintained daily processing of procurement history into Purchasing/Accounts Payable database
Interfaced with customer and vendors to resolve any delivery or ordering conflicts
Worked collaboratively with vendors, Accounts Payable and customers to resolve pricing discrepancies
Addressed necessary Q.A. issues related to product deficiencies
DecisionOne - Lead Emergency Field Service Analyst May 1991 - August 2001
Assisted in development of departmental and company process guidelines to be utilized in the implementation of ISO 9001 within our company
Spearheaded Group 1 Excess team instrumental in recognizing and moving excess inventory to technicians which reducing company purchases generating cost savings of $150 - $300K weekly
Oversaw daily Northeast Regional team activities (5 analysts per team)
Acted as liaison between our Northeast field offices and vendors in reconciling ordering and delivery issues
On-call standby for after hours and weekend support group
Education
A.A.S/Management Cum-Laude Montgomery County Comm. College (2004)
Penn State Business Writing Course
Medical Billing & Coding Certificate (CPT4/ICD9) – October, 2009
Microsoft Word & Excel Certificates – M.C.C.C. – February, 2010
Company Awards – Employee of the Month - (Voted on by Peers)
Civic: Community Leadership (2004-present) – Involved in building community ties through Habitat for Humanity. Served as Recording Secretary on the Volunteer Committee (2007-2012)
Contact this candidate