Manager Management

OBJECTIVE

Committed, dependable and accomplished Area Manager that maximizes and supporting all aspects of the Director of Property Management Operations by providing leadership services to any developed and established Housing Management, Authority or public housing developments.

SUMMARY

HIGHLIGHTS

Experience:

●Obtained a reputation for ensuring operating procedure requirements are met.

●Consistently demonstrates the delivery of services by directly supervising staff to ensure operations policies and procedures are met.

●Demonstrates a proactive approach to area management, and delivers an above average product.

●Support and oversees activities, maintenance, property improvements and rehabilitation work on each property managed.

●Investigates and responds to concerns and complaints of residents and staff.

Education:

●BS, Business Administration and Communication - Strayer University, Anticipated completion date June 2016

Relevant Training:

●Comprehensive knowledge of U.S. Department of Housing and Urban Development (HUD) laws and regulations.

●Advanced leadership, management and communication skills.

●Ability to exercise good judgment.

PROFESSIONAL EXPERIENCE

District of Columbia Housing Authority, October 1998 - Present

Area Manager

Primary Responsibilities/Accomplishments

●Provide assistance to the Deputy Director of Property Management Operations and supports meeting program objectives in a timely manner;

●Administer and manage a program of operations and operating policies and procedures to ensure the proper delivery of management services for assigned area, including selection of tenants, negotiation of lease and rental agreements, occupancy terminations, collection of current and delinquent rents, and the recertification of public housing residents;

●Directly supervise staff and carry out supervisory responsibilities in accordance with DCHA policies and applicable laws, including interviewing, hiring and training employees; planning, assigning and directing work; approving and disapproving leave; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems;

●Interprets program standard, procedures and regulations necessary for the effective operation of programs; manages the budget for all area programs; recommends modifications to satisfy changing program requirements and staff adjustments;

●Interprets and makes decisions on the application of DCHA and federal housing policies and supervises the conduct of project audits;

●Ensues that all work orders and preventative maintenance are completed within applicable required time frames and in accordance with federal local DCHA requirements.

●Advises and assist the Director of Property Management Operations in the planning and preparation of formal agreements with agencies/vendors providing services to the Authority’s housing communities; supervises and administer the execution of such agreements;

●Review staff communications with the Director of Property Management Operations to assure coordinated presentation and current information on work pending and the rate of progress on major assignments;

●Regularly visit and inspect the properties to ensure they are in top condition.

●Perform other related duties as assigned.

District of Columbia Housing Authority, October 2000 – January 2004

Housing Property Manager

Primary Responsibilities/Accomplishments

●Direct and Coordinate all services for public housing property of 150 to 250 units;

●Ensures management services to the property, including negotiation of lease agreements, occupancy termination, collection of current or delinquent rents, and recertification of property residents;

●Prepares reports and correspondence as required; ensures proper maintenance of records on materials; supplies, equipment, etc.

●Coordinates the maintenance and repair of all property buildings, grounds, utilities, fixtures, and interior and exterior structures;

●Receive and process tenant complaints/request for repair and maintenance of inoperative, damage and/or broken fixtures, equipment, appliances, etc.;

●Coordinate eviction actions initiated by the District of Columbia Housing Authority (DCHA);

●Responsible for monitoring and evaluating routine operations and special activities efficient, effective, and in compliance with policies and procedures;

●Supervise and effectively utilize property staff. This includes following assignments and review of work; utilization of personnel to accomplish work objectives and develop increased capabilities of employees;

●Perform overall guidance, interpretation, personnel, and program management to all programs on the property;

●Performed other related duties as assigned.

Gates Hudson and Associates, November 1997 – October 1998

Property Director

Primary Responsibilities/Accomplishments

●With the Board of Directors, ensured that the Mission Statement was implemented throughout all facets of the organization.

●Raised funds through the presentation of proposals to federal, state, local and private funding bodies. Also participated with the Board in fundraising activities.

●Worked with the Board of Directors and with committees of the Board, and directed responsibility for staffing Board Committees. With the President of the Board, prepared the agenda for Board meetings, and with the department directors and respective committee chairs, prepared the agenda for committee meetings.

●Responsible for finding, evaluating and securing funding for development of new housing projects.

●Responsible for working with the Board to develop long-range goals and strategies for the organization.

●Executed all policies as determined by the Board of Directors. Kept the Board apprised of changes in services, and any possible impact resulting from those changes.

●Worked with the Finance Officer to provide oversight of fiscal management.

●Performed other related duties as assigned.

The Jonathan Woodner Coy, 1990-1995

Property Manager

Primary Responsibilities/ Accomplishments

●Managed a 214 garden style Residential Community made up of 19 buildings. Responsibilities included but not limited to maintaining satisfactory physical appearance of the community, hire employees, supervise and conduct training programs, enforce property standards and regulations and evaluate vendors, review proposals and prepare budgets, process invoices,lease apartments, rent collections and lease enforce

The Jonathan Woodner Coy, 1987-1990

Director of Security

Primary Responsibilities/ Accomplishments

●Provide security service for four (4) buildings, 1,500 unit high-rise apartment homes, 114 condominium homes, 214 garden style apartment homes and 13 floor commercial property. Responsibilities included but not limited to hiring and training employees, scheduling staff, supervising a staff of seventeen employees, ordering uniforms and security equipment, supervise patrol officers, participate in neighborhood watch and police activities.

Education

●Presently pursing a Bachelors Degree in Communication at Strayer College, Upper Marlboro, MD.

●Temple Business Institute, Bailey Crossings Virginia Bus Admin/ Acct.

● West Va. State College Criminal Law

Skills

●Typing 55-60 w.p.m.

●Wordperfect, Lotus 1,2,3, Access, Windows

Yardi, Wizard, Visual Homes, Rent Roll, E-time & Kroonos

●ADP, MS Outlook Suite, Word, Powerpoint, Excel and Graphs

References Available Upon Request

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