Customer Service Management

TRACI SANDERS

*** ****** ****, ********, ******* 33813 C: 863-***-**** ****************@*****.***

P ROFESSIONAL SUMMARY

Qualified in customer service, receptionist, switchboard operator for 30 plus years in fast-paced customer

service and call center environments. Personable and professional under pressure.

SKILLS

Exceptional communication skills Calm under pressure

MS Windows proficient Critical thinking

Strong client relations Attention to detail

Multi-line phone talent Meeting minutes

Medical terminology knowledge Team building

Training development aptitude HIPAA compliance

Strong client relations Patient scheduling

Quick learner Quality assurance

Creative problem solver Superior verbal and written communication skills

Trusted key holder ?Calm under pressure

Analytical thinker

W ORK HISTORY

Supervisor, 0 7/1999 to 0 5/2014

MedCom Telecommunications – L akeland, FL

Politely assisted customers in person and via telephone.

Developed reputation as an efficient service provider with high levels of accuracy.

Served as the main liaison between customers, management and sales team.

Directed calls to appropriate individuals and departments.

Developed reputation as an efficient service provider with high levels of accuracy.

Answered an average of approximately 500 calls per day while addressing customer inquiries, solving

problems and providing new product information.

Earned management trust by serving as key holder, responsibly opening and closing store.

Politely assisted customers in person and via telephone.

Addressed and resolved customer product complaints empathetically and professionally.

Effectively managed a high-volume of inbound and outbound customer calls.

Mastery of customer service management systems and databases.

Defused volatile customer situations calmly and courteously.

Accurately documented, researched and resolved customer service issues.

Defused volatile customer situations calmly and courteously.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center

environment.

KATHLEEN SR HIGH SCHOOL 1 979

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