Administrative Assistant Manager

P O BOX **** SAINT LOUIS, MO *****

CELL-404-***-**** *******@*****.***

GELA C. PRIDE

WORK EXPERIENCE

*/**** ** **/**** Total Business Solutions Saint Louis, Mo

Client Service Representative

Taking inbound calls from clientele; Logging call information into MS Windows, Excel spreadsheets and company database; makes appropriate outbound calls with follow up information to clientele.

Independently process and respond to routine questions, processing a high volume of A/R and A/P accounts and requests according to company-defined procedures.

Possess a thorough understanding and ability to explain and promote company’s web-based services. Acts as a positive representative of the company, both internally and externally, in accordance with written principles of the organization without direction or oversight from management.

05/2012-03/2013 Randstad USA, Inc. Atlanta, GA

Cobb County Board Of Elections and Registration

(Through Randstad USA Employment Agency / Contract Position)

Executive Administrative Assistant

Create new voter registration records by processing Voter Registration Applications through data entry. Update existing voter registration records by processing address changes, party affiliation changes, name changes, and voter registration status changes; Scan paper Voter Registration Applications to create electronic images, attach the electronic images to the voter registration record, and proofread all data entry.

Generate correspondence to registered voters, including Voter Notification Cards, confirmation cards, and merge letters; Use mailing equipment to fold and tab voter registration correspondence; and Process and canvass Provisional Ballot Applications following Early Voting and Election Day. Assigned special projects as needed.

Regions Bank, Inc. (Through Randstad USA Employment Agency / Contract Position)

Mortgage Production Specialist

Assist the Mortgage Department in the processing and preparation of real estate loan documents and the maintenance of records including payments and escrow accounts. Assist in the activity of quality control.

Primary support and contact for assigned loan officers and/or originators. Key-in loan application information, order documents and services, process and prepare closing documents, and coordinate follow-up for any of the originators as assigned.

Disburse loan proceeds as directed by the originators and the Mortgage Servicing Specialists. Assist in properly maintaining loan information and all follow-up paperwork including: Key in loan information, order required documents and services, process and disburse real estate loans as directed by loan officers and the Departmental VP.

Assist in maintaining and processing loan payments and escrow disbursements. Assist in running reports as directed by any of the previously mentioned employees.

Maintain real estate loan files according to procedure. Assist in monitoring real estate loan files to ensure proper documents are obtained and/or ordered from vendors as required.

05/2011-05/2012 Buckhead Pizza Company Atlanta, GA

Executive Administrative Assistant / Receptionist

Greets vendors, customers, job applicants, and other visitors, at the front desk. Answer phone calls and direct callers to appropriate parties.

Open, sort and distribute incoming correspondence.

Coordinates executive staff travel arrangements and maintains appointment calendar. Prepare agendas and make appropriate arrangements, such as catering for meals /making meal reservations. Attend meetings to record minutes; and distribute minutes of meetings when applicable.

Experience with PBX telephone system, and Microsoft Office Suite, Outlook, Word, Excel, CRM systems etc. Perform general office duties, such as ordering office supplies, filing, retrieving organizational documents, records, and reports.

08/2010-05/2011 Phylogenic Inc. Atlanta, GA

Intern (Special Project for New Product Development)

Research and developed skin products in a clinical, lab environment on a daily basis. Created and tested formulas for a natural and organic body maintenance product line.

07/2008-08/2010 Pro Core Solutions Inc. Marietta GA

Acquisitions- Client Service Associate

Assist Gas and/or Electric Residential and Business to Business customers with new service accounts or reconnection of old service, up sale value added products and services to customer. Completes rate changes or rate renewals for current accounts. Accurately verifies and notates customer accounts, according to FACTA requirements, Follows client required scripts and procedures.

Utilize interpersonal skills to resolve customer inquiries and concerns in the utmost tactful and professional manner. Assures quality assurance standards are maintained and followed. Maintain accurate knowledge of current and new company procedures, policy and products. Utilizes manual and help file to verify questions to customers concerns and questions, Uses proper billing, escalations and collections process, as needed for customers' accounts.

Demonstrated analytical and detail oriented; Proficient communication and problem solving skills. Works well both independently and in a team environment.

Advanced daily working knowledge of various software; Microsoft Office, Word, VM Ware, CC&B systems and Lotus Notes, etc. Keeps Supervisor and Manager informed on issues and concerns that may impact the department and makes proper recommendations for improvement of current process and procedures for company growth and increased revenue.

11/2007-07/2008 D. I. Enterprises Inc.

Atlanta GA

Customer Qualifications Associate

Taking inbound calls from consumers completing applications for debt management programs. Follows client required scripts and procedures for each account.

Verifies sensitive information such as: customer's name, address, phone number, social security number, and credit card account numbers.

Uses proficient listening, oral and written communication skills to qualify the consumer for correct programs and complete the credit application. Transfers customer to the account executive department for debt management process to be completed and processed.

09/2002-10/2007 Tran Dot Com Solutions Inc.

Kennesaw GA

Collection Accounts Associate / Executive Assistant

Makes outbound calls to customers home, work or cell phone number concerning their short-term loan accounts, Receives inbound calls from consumers inquiring about their past due accounts; Works on accounts ranging from 1-170 days out; Accurately verifies and notates customer accounts, according to company established security policies,

Accounts Receivable: Collection of funds ranging from $15,000 to 45,000 on monthly basis; Process and post customers payments via money gram, checks, and money orders, etc.; Sets up ACH process to Customer's bank account after providing customer with final collection notice; Training and development of the collections department for proper collection procedures and company policies; Provide daily and monthly reports of daily progress of collections department to VP and call center manager; Completed all other special projects as directed from call center manager or VP;

Executive Administrative Assistant / Receptionist: Provided service for front desk reception area. Performed opening and closing business procedures: Light accounting and bookkeeping, Filing, Bank deposits, Utilized proper telephone etiquette skills while handling multiple phone lines for incoming and outgoing calls, Intermediate to Advanced daily working experience with various office equipment such as: (Microsoft Office Suite, Word, Outlook, 10-key adding, calculator, fax, copier machines, etc.)

8/1998 – 5/2002 Oakwood-IAMPR University

Huntsville, AL

Biology / Chemistry Major - Associates of Science

Contact this candidate