Customer Service Sales
Resume:
Ramon Montalvo
**** ******* ***** ******** ****
Murfreesboro, Tennessee, USA 37128
Tel: 305-***-**** Email: ************@*****.***
Job Objective Believe there are no limits but the sky to achieve what you really
want in life.
. Positive energy
. Believing in yourself
. Never quitting
. Having gratitude for all things
Education Sep 2014 ~ Nov 2014
Kaplan University
State Of TN, Insurance & Investment
Licensed to sell Annuities and Life Insurance in the
state of Tennessee.
Aug 2006 ~ Aug 2008
Western International University
Associate's Degree, Business Administration
Sep 1985 ~ Jun 1989
Arts High School
High School Diploma, Art
Experience Jun 2014 ~ Present
Capital Bank
Licensed Personal Banker
• Provides prompt, efficient and accurate customer
service, greeting all customers by name in a pleasant
and courteous manner; displays the “smile standard”;
and consistently displays excellent customer service
• Seeks out referral opportunities and cross sells to
existing and new customers.
• Provides a complete range of customer services,
including opening new accounts, processing new and
existing accounts properly; receiving deposits;
actively seeking and referring loan and wealth
management opportunities to appropriate bank
specialists
• Carries out the bank’s client retention strategies by
anticipating customer needs and cross selling when
appropriate, in accordance with established policies
and procedures. Takes initiative to acquire and
maintain up-to-date knowledge of bank products and
services. Educates customers as to available and
appropriate products and services
• Comprehends, adheres to, and enforces all security
and compliance procedures for protection of assets,
including consistent use of dual control; ensures that
customer confidentiality is maintained at all times
• Maintains up-to-date knowledge of Bank products
and services by attending sales training each month
in order to satisfy customer needs
• Complete and pass required BVS courses by due
date
Aug 2011 ~ Jun 2014
SunTrust Bank
Personal Banker
Provide an industry leading client service experience
through assisting and supporting aspects of the
development and expansion of new and existing
client relationships by:
* Utilizing resources to conduct effective consultative
client conversations
* Providing financial solutions that meet client needs
such as deposit and credit and including all product
and service lines
* Referring to other line of business partners for
additional business growth opportunities. Partners
include, but are not limited to: Financial Advisor,
Mortgage, Trust, Wealth, Business Banking, Treasury
Services, and Merchant Services.
Focuses on all client segments serviced through retail
Branch Banking network. Sources opportunities
through:
* Branch teammate and client referrals
* Branch book of business
* Telephone calling
activities
Ensures compliance with internal controls,
operational procedures and risk management
policies. Pursue on-going education of SunTrust
products, services, and other lines of business.
Primary focus is assisting with client sales
opportunities with additional activities related to
service needs, based on the overall needs of the
branch.
Jul 2006 ~ Aug 2011
Bank of America
Personal Banker
Provide an industry leading client service experience
through assisting and supporting aspects of the
development and expansion of new and existing
client relationships by:
* Utilizing resources to conduct effective consultative
client conversations
* Providing financial solutions that meet client needs
such as deposit and credit and including all product
and service lines
* Referring to other line of business partners for
additional business growth opportunities. Partners
include, but are not limited to: Financial Advisor,
Mortgage, Trust, Wealth, Business Banking, Treasury
Services, and Merchant Services.
Focuses on all client segments serviced through retail
Branch Banking network. Sources opportunities
through:
* Branch teammate and client referrals
* Branch book of business
* Telephone calling activities
Ensures compliance with internal controls,
operational procedures and risk management
policies. Pursue on-going education of SunTrust
products, services, and other lines of business.
Primary focus is assisting with client sales
opportunities with additional activities related to
service needs, based on the overall needs of the
branch.
Mar 2001 ~ Jul 2006
Bank of America
Teller
Provide courteous and professional teller service to
clients. Complete complex Teller transactions and
demonstrates competency with all Teller application
transactions and processing Teller operations.
Completes operational functions such as approving
transactions, cash control, security and internal
control. Identifies sales referral opportunities and
makes appropriate referrals. Advanced Teller and
Basic Sales and Service skill set. Responsible for
leadership on the teller line and responsible for teller
line workflow, cash management and controls, the
vault, and assisting other tellers with accuracy in cash
handling and balancing. Utilizes tools and skills to
coach others on defined procedures for bank
operations and client service skills resulting in
Exceptional Client and Exceptional Branch
Experiences. Completes and assists Branch Sales
Staff with basic sales and service maintenance
activities. Contributes to the onboarding of new
Tellers. Ensure compliance with internal controls,
operational procedures, loss prevention and risk
management policies. Responsible for ensuring that
all business transactions and practices in the
individual's span of control comply with all
regulations and the Bank of America Code of
Conduct. Pursue on-going education of Bank of
America products, services, and other lines of
business.
Jan 1994 ~ Feb 2001
JC Penney
Selling Specialist
Sell Footwear to Adults and Children
Skills . Fluent in English & Spanish
. 20 years working on computers
Language Spanish Proficiency
References Michael Landers - SunTrust Bank
Co-Worker for 3 years
Karla Kennedy - Capital Bank
Co-Worker for 6 years
Daniel Rincones - Amazon
Brother-in-Law for 15 years
Interests Drawing, Painting, Sculpting, Digital Photography, Video Games,
Baseball, Traveling, Movie Watching, Music, Surfing the Web, and
Arts & Crafts.
Contact this candidate