Management Service
Resume:
CURRICULUM VITAE
Surname Govender
First name Pragasen
Physical Address 49 Highstone Road
Whetstone
Phoenix
4068
Cell Phone 071*******
Email Address ***************@*****.***
Identity Number 710**********
06 th May 1971
Date of Birth
Gender Male
Nationality South African
Marital Status Married
Driver’s License Code 08 EB
Home Language English
Formal Qualifications
Secondary Qualifications
School Chatsworth Secondary School
Qualification Matric Exemption
Grade 12 (1988) Subjects passed with symbols
• English (HG)
• Afrikaans (HG)
• Mathematics (HG)
• Physical Science (HG)
• Biology (HG)
• Technical Drawing (HG)
Tertiary Qualifications
Name of University Durban University of Technology
(Previously ML Sultan Technikon)
Degree Obtained: National Higher Diploma in Electronic Engineering (1993) (M+4)
Majors: Digital Systems, Radio and TV engineering
Name of University Durban University of Technology
Degree Obtained: Masters Diploma in Technology (1994) (M+5)
Majors: Digital Systems, Microprocessor Systems
Name of College I.T Academy
Diploma: I.T Diploma (2000)
Majors: Information Systems, Budgeting, Microsoft Office
Current studies as a registered student
Name of University University of Liverpool
Degree: MSc Information Technology Management
Majors: Project Management, E commerce, Systems Development
Institute Network Academy (International exams passed)
Qualifications: Certified Netware Administrator (1995)
Institute CCS Training
Qualifications
Microsoft Certified Systems Engineer (2000) (International exams passed)
Microsoft Certified Database Administrator (2001)
(International exams passed)
Microsoft Certified Trainer (2001) (International exams passed)
Institute PM Ideas
Qualifications: Project Management Intermediate (2008) PMSA recognised
Institute EXIN
Qualifications: ITIL (I.T Service Management Information Technology Information Library)
(2007) (International exams passed)
Institute Cisco
Qualifications: CCNA (2002) (International exams passed)
Skills Possessed for the Position
Good sense of judgment
Driven by a desire to make improvements
Good business planning, problem solving and analytical skills
Good negotiating skills
Highly attentive to detail
Excellent communication and presentation skills
Ability to motivate in a team-orientated, collaborative environment
Enthusiastic and positive
Ability to handle a diverse range of tasks simultaneously (multitasking)
Highly innovative
System Life Cycle Design Management
Customer Services Management
Ability to facilitate a cohesive working relationship between business and IT
Service Level Agreement /Operational Level Agreement Management
Contracts Management
Tender’s drafting
Ability to perform well under pressure and meet deadlines
Tact and diplomacy
Proven leadership ability
Results-focused and displays ability to execute
Soft Skills
Dedication until the end of the task
Risk Mitigation
Ensuring that all I.C.T hardware and software are adequately maintained
Application Management
Team player and client-centric
I.T Governance (Cobit Framework)
Project Management
Developing and enforcing I.C.T Policies and procedures
Maintenance Contract Management
Server and Desktop management
Ability to work independently or as a team player
Financial Management and Budgeting
HR Management
I.C.T Management
Satellite Technologies
Wireless Technologies
Tier Technologies
Reporting and Staff (Work skills plans and performance) Management
Electronic Engineering (more than 10 years’ experience)
Telecommunications - Fiber Optics-Access Control Systems (more than 10 years’ experience)
Network design and management (more than 10 years’ experience)
Implementing IP based PABX’s (IP Telephony Solutions/Systems) (More than 9 years’ experience)
Understanding NGN Carrier Networks and their requirements
Understanding and Designing of IP based CCTV Systems.
A good understanding of Cisco, IBM, Dell, HP, Siemens, 3Com, Linksys, I.P phones, etc.
Employment History
4G Investments and Projects
Technical Director
July 2010 – present
Duties
Developing client relationships
Sales Marketing
Client engagement
I.T Systems and Infrastructure Consulting
Financial Management
Ensure projects are delivered on time and within budget, to the extent that the key project
work streams being technology delivery and solution delivery attain these objectives by
producing project plans plan, manage, drive and facilitate the delivery through various work
streams of the project through the work stream leaders
Drafting of proposals and contracts.
Investigating current infrastructure and providing solutions for clients.
Evaluating I.T systems and providing recommendations in line with ITIL and COBIT frameworks.
Evaluating the skills of client ICT support staff and grooming of staff for skills requirements.
Planning and designing ICT infrastructure configurations.
Firewall assessments and recommendations I
Implementing a Disaster Recovery plan for clients.
Evaluating and making recommendations for client server rooms.
Recommending the latest CCTV systems and solutions for clients.
Wireless security assessment for clients.
Designing and installing Remote Desktop Servers for clients.
I.T Forensics
eThekwini Municipality
Deputy Head- Networks and Telecoms
October 2008 – May 2010
Duties
Dealing with Telecoms operators, contracts and suppliers and managing contract deviations
and non-performance contract penalties.
Dealing with and implementing Technology refreshes by developing the department’s strategy
and ensuring that the strategy translates into deliverables.
Comply with governance in terms of legislative and audit requirements.
Dealing with Electronic Designs (CCTV /RF/Security) and vendors to ensure that their products
are part of the overall strategy of the department.
Responsible for the delivery of a framework & controls for existing contracts and the tender
process
Ensuring that all I.C.T hardware and software are adequately maintained
Negotiation, agreement & management of new/reviewed contracts delivering 'fit for purpose’
managed services, hardware, software licenses, etc.
Network designs, management, evaluations and re-design.
Engaging of professional relationships with Service Providers/Vendors and drawing up of
contracts and monitoring their progress.
Establish and execute contract management plans that address the contractual lifecycle from
execution to termination, in line with the organisations contract management framework.
Performance evaluations with Sub-contractors and Service Level Managers.
Resolve contracts, scope and invoicing issues
Line-manage and develop the Information Management team, working with them to plan and
prioritise their workloads, set objectives, conduct appraisals and supported to continually
improve their performance and results.
Provide continual review of all contractual obligations to ensure compliance to the contract
(including Term & Conditions, Statement of Work, Project work orders, contract deliverables,
scope of work etc.) in line with the Hands on project management focus.
IP Telephony implementation management
Service delivery and service level agreement management and the implementation of service
contracts
Implementing and updating of the contracts register for the department
Developing Information Technology policies and procedures for the department.
Influencing & gaining buy-in where required.
Establish IT departmental goals, objectives, and operating procedures.
I.C.T Procurement
IT Architecture and solutions delivery
Analysis and re-engineering of existing business processes
Incident Management
Problem Management
Capacity Management
Policy drafting and policy management
Financial Management and budget planning for budgets over R55 000 000.00
Service Continuity Management
Managing staff and developing staff skills (39 Staff)
Manage personal and management development to increase own skills and competencies for
the managerial function and future Leadership growth opportunities.
Initiating, preparing and managing of tenders and contracts within the supply chain
management policies of the municipality.
Planning and coordinating of management meetings with officials from various components,
other department and services.
Identify contractual risks and issues; suggest alternatives that lead to the best solution
Project Management of new projects
Reporting (weekly and monthly)
Making presentations to vendors and the EXCO for new projects and existing requirements
Root Cause Analysis
Skills forecasting and planning for the department
Performance Management of Staff on a quarterly basis (KPI and KPA)
Aligning the Department to Regulations of the municipality and correcting deviations.
Evaluating contracts by vendors against ROI (return of investments and value for money)
Evaluating good governance compliance of the department
Implementing of service delivery mechanisms to improve the department and contracting of
services when there is a requirement for specialized skills that did not exist in the department.
Gijima AST
Services Manager
Head Office
2008 May -2008 September
Duties
Aligning the business to ITIL V3 Framework for Service Delivery
Implementing of Good Governance Practices
Developing client relationships
Client engagement
Manage the relationships with (and between) external agencies and suppliers, ensuring contracts
and service levels are negotiated in line with strategic aims and financial constraints and on-going
service is in line with agreed contracts.
Evaluating of existing contracts and procurement policies.
Drawing up of service improvement plans and standard operating procedures
Service delivery and service level agreement management of contracts and evaluating the quality of
service against the contracts.
Extraction of change management database information and reviewing and modifying change
management processes where necessary.
Developing Information Technology policies and procedures
Influencing & gaining buy-in where required.
Implementation of security measures for risk mitigation as per agreed protocols.
Project Management
Incident and Problem Management
Capacity Management
Resource Management
Financial Management
Service Delivery Management
Establish and execute contract management plans that address the contractual lifecycle from
execution to termination, in line with the organisations contract management framework, including
weekly and monthly performance evaluations with Sub-contractors and Service Level Managers.
Resolve contracts, scope and invoicing issues
Staff management and development
Steering meetings with officials from various components, other department and services.
Chairing meetings and reporting on services and contracts and statistics such as downtime, resource
allocation times, business loss, root cause analysis and other contract management information.
Dimension Data
Service Delivery Manager
July 2007-2008 April
Duties
Dealing with ICT suppliers and contracts
Influencing & gaining buy-in where required.
Dealing with ICT Designs and existing client contracts
Dealing with Network, Switches, Routers, WAN, Fiber and Wireless
Network evaluations.
Identify contractual risks and issues; suggest alternatives that lead to the best solution.
Engaging of relationships with Service Providers/Vendors and implementing service contracts.
Service delivery and service level agreement drafting and management.
Developing Information Technology policies and procedures for the clients
I.C.T Procurement and sales leads.
Change Management
Incident Management
Problem Management
Resolve contracts, scope and invoicing issues
IT Architecture and solutions delivery
Financial Management
Developing client relationships
Sales
Client engagement
I.C.T Service Delivery Continuity Management
Staff management of project staff and internal full time staff and their skills development
Government I.C.T Projects and Policies
Liaise with officials from various components, other department and services.
Resource Management
Project Management and reporting on projects.
Reporting on contracts
Presentations to the management of the company and doing presentations at the client.
Monthly reporting to the company and to the client
Root Cause Analysis and trends analysis reporting.
Establishing and managing of service delivery support functions to the customer that meets
contractual obligations.
Developing structure and ensuring optimized service delivery, reporting and co management
mechanisms for all functions related to delivery (Franchise, Account management, Service
management, client structure), and apply matrix management principles
Managing of on-site personnel for effective and efficient delivery of services in line with matrix
management principles and OLA framework
To ensure day to day operational delivery, problem resolution and customer satisfaction
Management of service level agreements (SLA)
To establish, maintain and manage of Operational Level Agreements (OLA’s) with service
owners.
Implementing strategy and Continuous improvement initiatives
To support the organization to organically grow the account through service excellence and
positive client relationships
Required to project manage Telecom, Electronic and Network implementations
Gijima AST Professional Services
I.T Projects Senior Technical Consultant
May 2005- June 2007
Duties
Project Management
Ensure projects are delivered on time and within budget, to the extent that the key project work
streams being technology delivery and solution delivery attain these objectives by producing project
plans plan, manage, drive and facilitate the delivery through various work streams of the project
through the work stream leaders
Manage relationship between Telkom and Gijima for the local Network Infrastructure.
Exchange Server and Windows Server Active Directory Installations
Virtual Server Installations and configurations
Incident management
Change Management
Problem Management
Technical staff management and development
Government I.C.T Projects project management (KZN Health Server and Application Projects)
Developing and implementing Disaster Recovery Plans and solutions.
Developing and implementing I.T procedures
Investigating and troubleshooting infrastructure problems.
Liaise with officials from various components, other department and services.
Maintain relationships with Service Providers and clients
Analysis and re-engineering of existing business processes
Remedy SLA Reporting
Installation of backup systems for servers and validating backups on a monthly basis
Configuring group policies
Installing Anti-Virus Servers
Providing CARE Reports to the client.
IT Architecture and solutions delivery
Active Directory user profile creation
Migrating user data.
Installing and Configuring DHCP and DNS servers
Managing folder volume information.
Removing viruses and spyware from Desktops and notebooks.
Server reinstallations, Desktop and notebooks reinstallations
Asset management of Servers, Desktops, notebooks, switches, printers and other equipment
Login script creation and management.
Virtual server installation and management.
Installing and configuring SQL Server
Desktop policy management
Data folder management.
Setting up server alerts.
Configuring online UPS software
Installing and configuring Desktops and notebooks for the environment.
Troubleshooting and maintaining server errors.
Addressing server log issues.
EOH
Senior I.C.T Consultant
November 2002 – April 2005
Duties
Financial Management of contract accounts
Building relationships with clients, vendors and suppliers
Scheduled Reporting to clients and to the business.
Asset management of Servers, Desktops, notebooks, switches, network printers and other
equipment
Project Management
Sales
Change Management
Ensuring that all I.C.T hardware and software are adequately maintained
Applying good governance methods
Service Level and Operations Level Management
Developing and implementing I.T policies and procedures for clients
Network and Windows Active Server planning, design and implementation for clients.
Configuring group policies for network users.
Exchange Server / SQL Server and Anti-Virus Server Installations
Installation of Backup systems for servers and Backup Data validation
Information Technology procurement of goods and services
Plan and administer the WAN links (Routers / ISP bandwidth)
Hardware and software installations for desktops and notebooks.
Migrating of user data between servers
Configuring Thin Clients
Removing viruses and spyware from Servers /Desktops/Notebooks.
Active Directory user profile and folder security/volume management.
IT Architecture and solutions delivery
Virtual server installations and management.
Addressing server issues and desktop policy management
Installing and configuring DNS and DHCP servers
Configuring of online UPS client software.
Tsogo Sun I.T Department
I.C.T Coordinator (Contract)
July 2002- October 2002
Duties
Remote System Support
Network Maintenance
Engaging with Electronic, Telecoms, Networking Vendors and Suppliers and Departments
Manage relationships with service providers
I.C.T policy and procedure development
PABX Management and liaising with Telkom and Siemens
Project Management
Configuring user group policies
Developing and implementing a Disaster Recovery Plan and solutions.
I.C.T Staff Training and Development
Quality Management
Resource Management
Configuring email clients
Professional Solutions
I.C.T Manager
October 1999 – 2002 June
Duties
Financial Management
Scheduling, coordination and documentation of project meetings/workshops
Staff Management
Managing of the training center and international examinations
Electronic and Telecoms Implementation/Design
Service Level and Operational Level Management
Project Management
Analysis and re-engineering of existing business processes
Installing and Managing Widows Server and Exchange Server
Application and Database Management
Developing and implementing I.T policies and procedures
Designing and Managing IP WAN Networks
Investigate and implement suitable practices in I.C.T
Network Infrastructure design and implementation
Customer Services Management
Developing client relationships
Sales
PABX Management
CCTV Systems Design and management
I.T and Telecoms procurement
Ensuring all I.C.T hardware, software and Telecoms is adequately maintained.
Plan and administer the WAN links
Liaise with Vendors and Suppliers
Designing I.C.T Security Systems
Hardware - Software Management
Server /Datacenter Management
Wang Global
Senior I.C.T Engineer
August 1994 - 1999 September
Duties
Consulting with Government I.C.T Departments fir their requirements and existing contracts
Project management, rollout, presentations to vendors and the internally.
Project rollout for SAPO KZN OLIPOS, KZN Correctional Services servers, etc.
Advanced troubleshooting of problem machines/software.
Networks design/WAN Management and the installation of routers and other telecommunications
equipment.
Retail stores information systems installations, fault finding, repairs and project co-ordinations
Disaster Recovery planning and management
Windows/Netware Directory services installations and Exchange server installations
VSAT installations for the JD Group
UNIX Server installation and configuration
Developing client and vendor relationships
Sales
Windows and network security policies implementations
Evaluating junior technical staff and providing the necessary skills training
REFERENCES
Kevin Chetty Bid Track Financial Manager
*******@********.**.** 083*******
Mr.Thulsi Gengiah Pastor Relative
Ajay Misheer IT Consultant
Contact this candidate