Customer Service Manager

LYNZIE MAKEY

*** ******* ***. **********, ** ****2 C: 479-***-**** ***********@*****.***

Summary

Dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously and

following through to achieve project goals. Seeking a role of increased responsibility, which challenges me to

utilize my education in order to advance in my career aspirations.

Highlights

• Microsoft Office proficiency • Case Management

• Excel spreadsheets • Filing

• Meticulous attention to detail • Customer service expert

• Self-directed • Telecommunication skills

• Professional and mature • Opening/closing procedures

• Strong problem solver • Scheduling

• Strong interpersonal skills • Telephone Skills

• Active listening skills • Computer Proficiency

• Energetic work attitude • Strong verbal and written skills

• Deans List, Honors Student, and Honor’s

• Client Relations Society

• Bachelor’s Degree in Business

Administration • Bachelor’s Degree in Psychology

Accomplishments

Customer Interface

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Greeted customers upon entrance and handled all cash and credit transactions.

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Assisted customers over the phone regarding store operations, product, promotions and orders.

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Promoted to Store Manager after 10 Months of employment

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Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume

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environment.

• Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude

Experience

Bost, INC. 3/2015 - Present

Waiver Coordinator Lowell, AR

• Implementation, monitoring and modification of Waiver Service Plans of care for individuals served

• Hiring, scheduling, training and monitoring of staff as it relates to service plans

• Attend all Person Centered Service Plan meetings of individuals served

• Develop and implement PCSP goals for individuals on assigned caseload

• Supervise 50+ Residential Habilitation Aides

• Make monthly contact, and quarterly face-to-face contact with each consumer on assigned

caseload

• Develop and implement corrective action plans in regards to quality assurance recommendations

• Develop and implement behavioral management plans for consumers as needed

Kodiak Area Native Association 12/2014 - 2/2015

Tribal Family ICWA Worker Kodiak, AK

• Represent the child’s tribe in the State Court proceeding’s in all legal ICWA cases.

• Provide services to assist families with maintaining a safe home, including case

management, home visits, referral for counseling, parenting and other services.

• Respond to the State Reports of Harm and inform the tribal council/court where necessary

and cooperate with the Office of Children’s Services to ensure the child remains in the

community when possible.

• Work toward preference placement with OCS and the Tribe, identifying relative placements, tribal

members or other Alaska Native or American Indian families and work with the State Office of

Children’s Services to ensure compliance with ICWA.

• Facilitate quarterly community awareness workshops focused on preventing abuse/

neglect.

• Work with the tribe to prevent the breakup of tribal families, provide a safe environment for

the children and teens to participate in activities that will have a positive influence on the

well-being of the family unit.

State of Alaska-Office of Children’s Services 06/2013 - 12/1/2014

Social Services Associate II Kodiak, AK

Sight and sound supervision of children in state custody who are visiting with their parents,

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extended family members and siblings at the request of the assigned protective services

specialist worker and/or supervisor.

Transportation for child clients to and from supervised visits, foster homes, medical and dental

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appointments, counseling appointments, meetings and other places as requested.

Social service support by delivering documents to court and/or Attorney General's office, filing

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documents in court, organizing case files, filling out applications for services, attending specific

case staffing and requesting ASPIN reports on clients.

Data entry

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Coordination between foster families, caseworker, parents and children to develop visitation

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plans between children and siblings, and children and parents.

Document all contacts with children and families in the OCS child protection information

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database (ORCA).

Assist and/or accompany professional level staff in the field with interviews, home visits,

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transportation and placement of children with foster or relative homes.

Cottonwood Financial 08/2009 to 07/2011

Store Manager Victoria, TX

• Provided exceptional customer service with every existing and potential customer

• Educated customers on all product offerings

• Processed loan applications and make loans

• Safeguarded and maintained customer records

Made collection calls on overdue loans

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Made collection calls on overdue loans

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Managed daily office operations and maintenance of equipment.

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Resolved customer questions, issues and complaints. accounts and information on a daily

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basis.

• Received and screened a high volume of internal and external communications, including email

and mail.

Sam’s Furniture 08/2008-12/2008

Customer Service Representative Springdale, AR

• Maintained adequate cash supply in cash drawers in multiple checkout stations.

• Responsible for ringing up customers in a timely manner and guaranteeing high level of

customer service.

• Performed store opening duties, including counting cash drawers and checking all equipment for

proper functioning.

• Organized billing and invoice data and prepared accounts receivable.

Wal-Mart 10/2007 to 05/2008

Cashier Springdale, AR

• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

• Cross-trained and provided back-up for other customer service representatives when needed.

• Processed and issued money orders for customers.

• Maintained adequate cash supply in cash drawers in multiple checkout stations.

• Responsible for ringing up customers in a timely manner and guaranteeing high level of customer

service.

• Processed merchandise returns and exchanges

Education

Bachelor of Arts: Business Administration & Psychology 2015

Ashford University Clinton, IA, US

High School Diploma 2008

Springdale, AR,

Har-Ber Highschool US

Contact this candidate