Project Manager Support

Steven J Michaels ******.*.*@*****.***

P. O. Box 286876, New York, NY 10128 Cell: 917-***-**** / Voicemail/Fax: 708-***-****

Professional Summary: A hands-on information systems professional with broad technical expertise providing management for support in multiple IS/IT disciplines; with 30 plus years of relevant experience

Hardware:

•Lenovo, IBM, Panasonic Toughbooks, Dell, Compaq, HP, switches, WiFi

Software:

•Desktop/Laptop – Windows, XP, 7, 8 (x64 and x86)

•Server – Windows 2000, 2003, 2008.

•Application Programming – MDT 2013, AutoIT, Ghost, imagex, VBScript

January 2008 – Present

Port Authority of NY & NJ -- Consultant via Pomeroy IT Solutions

•Worked on a major project to design the operating system to upgrade 8,000+ computers from Windows XP to Windows 7 using Microsoft Deployment Toolkit. (MDT 2008 - 2013)

•Advised executives on cost cutting plan to standardize desktops, laptops and software to streamline support.

•Worked with Enterprise Architect to create standardize operating system, including settings and applications.

•Created a build bench where computers were built and deployed.

•Created a computer lab where computers were tested and QA for compatibility before deploying updates

•Worked in conjunction with back office teams to determine the best situation for deploying software, deploying updates, Group Policies and monitoring software inventory.

•Worked on a project to design and deploy over 200 monitors with embedded CPUs for the purpose of displaying flight and baggage claim in Newark Airport.

•Provided Level 3 support and testing whenever needed.

March 2006 – December 2007

Jones Apparel Group -- Consultant

•Desktop Support Analyst – Project and break-fix support of an internal customer base of 2000+ employees in thirteen buildings in Midtown Manhattan.

•Assisted with the migration of one thousand customers from Windows domain technology to Windows Active Directory.

•Desktop Project Manager – Created and implemented a plan to migrate and consolidate 21 Print Servers of various types (HP Print Server Appliances, NT 4.0, Windows 2000/2003 Server) to Canon Print Server Appliances.

•Renamed all Canon Print Server Appliances and print share names to conform to the new standard naming convention.

•Created a web based interface that permitted the help desk analyst or customer to add the appropriate printers with the applicable print drivers reducing the need to dispatch desktop support analysts to add printers.

•Created a web based technical support site used by the desktop and help desk support analysts; the site provided a central repository for standard operating procedures, drivers, and software installations.

•Network Technician – Provided level-1 network support of everything on the inside of the router which included, but is not limited to, switches, cabling, and inter-building circuits.

•Created and implemented a plan to reorganize the data closets, eliminate rogue mini-switches and replace/upgrade antiquated switch technology.

November 2004 – March 2006

New York City Transit Authority -- Consultant

•Desktop Support Analyst – Break-fix support of an internal customer base of 5000+ employees.

•Created standard builds for both laptops and desktops and created a repository of those images using Symantec Ghost.

•Created a web based technical support site used by the desktop and help desk support analysts; the site provided a central repository for standard operating procedures, drivers, and software installations.

•Dispatched support tickets and managed 24 technicians for in-house and in remote site (bus depots and subway stations) support throughout all 5 boroughs of New York City.

•Created an "End-of-Life" policy for all legacy systems and operating systems.

•Scheduled Moves Adds and Changes with department heads.

•Made special provisions and dispatched appropriate technicians for “high profile” users

•Network Technician – Provided level-1 network support of everything on the inside of the router which included, but is not limited to, switches, cabling, and inter-building circuits.

January 2002 – November 2004

IGD-Communications -- Consultant

•Building administrating and maintaining Windows 2003 Servers for various clients.

•Automated the installation applications and application upgrades using scripts using KiXtart, Wise Package Studio.

•Job entailed upgrading and maintaining Cisco Routers 2500, 4500, 8500 and 5500 GD and Major releases.

•Rolled out over 2500 workstations for a client.

•Project entailed creating a base image incorporating many company standards and deploying that image on all the workstations using Symantec Ghost Multicast.

•Collecting and inventorying all outdated workstations in order to give back to the leasing company.

•Planned, built and tested a disaster recovery center for multiple departments.

•In charge of virus protection strategies. Virus scanning using Sophos Anti Virus, Norton Antivirus or MacAfee.

•Responsible for Upgrading and maintaining IOS for Cisco Routers General Deployment and Major Releases.

November 2000 - September 2001

DKB Securities Corporation – Consultant / Project Leader

•Planned and implemented the migration from Windows NT4 to Windows 2000 for the merging of Fuji Securities, Fuji Bank and IBJ Securities.

•Installation of racks for servers, switches and routers.

•Creating backup solutions.

•Network Technician – Provided level-1 network support of everything on the inside of the router which included, but is not limited to, switches, cabling, and inter-building circuits.

November 1999 – November 2000

HIP Health Plan of New York -- Consultant / Project Manager

•Lead a team of consultants in the conversion and the migration of 20 Novell 3.xx/4.xx Servers to NT 4.0 Servers for more than 4500 users in the Tri-State area.

•Project included building Windows NT servers.

•Implementing and suggesting company standards.

•Taking inventory of all departmental Network usage then migrate all data based on the departmental needs.

•Planning with Department heads for optimum time for migration.

•Worked closely with in-house developers to build, test and implement installation scripts using Wise Install Master and Winstall for all in-house applications

December 1985 – November 1999

IT Consultant – Provided desktop, server and networking support for the following companies:

Schroder Capital Management LAN Admin. / Project Leader Nov. 1998 to Nov. 1999

Merrill Lynch Equity Development Support Feb. 1998 to Nov. 1998

Republic National Bank LAN Administrator Jun. 1996 to Feb. 1999

The Bank of New York Trading Floor Support / LAN Administrator Dec. 1994 to Jun. 1996

Bankers Trust Trading Floor Support Apr. 1993 to Dec. 1994

Cowen & Company Trading Floor Support / Programmer Dec. 1990 to Mar. 1993

Condor Consultants Consultant Dec. 1985 to Dec. 1990

Education: University of Wisconsin at Madison WI

Physics and Computer Science.

City College of New York (CCNY – CUNY) – NY

Engineering and Computer Science.

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