Project Manager Management

PROFESSIONAL SUMMARY

Project Manager with over 7 years’ experience working in a formal PMO with the ability to manage multiple projects/resources simultaneously. Proficiency with PM methodologies (PMBOK) and SDLC (Waterfall, Iterative and Agile) on multiple domains including financial services, healthcare and government projects. Open to travel and relocation.

Demonstrated exemplary analytical and decision making skills, has the ability to thrive in both independent and collaborative work environments, exceptional leadership skills and has an ability to inspire others in team efforts to achieve organizational objectives, increase productivity, and enhance employee morale.

Strategic planning, customer relationship management, project management, requirements analysis, scope management, risk management and SDLC.

Ability to facilitate formal meetings with mid and upper level management to report on project progress, milestones and supporting project financials.

Skillfully manage project risk using risk mitigation strategies

Support the PMO with weekly, monthly and quarterly deliverables on status of the project, project risks and issues, critical path analysis, on-boarding logistics and reporting.

PROFESSIONAL EXPERIENCE

ONEMAIN FINANCIAL (CITI Financial), Irving, TX/Baltimore MD Feb 2014 – Present

Project Manager, PMO, Delivery Office

●Strategically manage multiple projects that are delivered incrementally from March - December with an average lifecycle of about 7-8 months and 800-5,000 hours.

●At least one of the projects is an infrastructure project (Desktop Optimization - Windows 7 Migration).

●Manage the project estimation process to ensure that project requests are estimated accurately for all teams involved in implementation.

●Utilize Planview tool to manage project schedule, resources, and maintain project schedule.

●Weekly and monthly reporting to upper level management regarding project and maintenance updates and resource availability.

CAREFIRST BLUECROSS BLUESHIELD OF MD May 2013 – Feb 2014

Project Manager (Consultant)

Project: Pharmacy Benefit Management transition project.

●Managed 2 sub-projects on the Pharmacy Benefit Manager transition project.

●Member of core project team that tracked the project’s critical path and managed client and internal stakeholder expectations.

●Managed project defects using HP Application Lifecycle Management (ALM) software.

●Work within Clarity PPM tool to manage 300+ project resources, extrapolate data that track resource hours, variance Forecasting/ETCs and % allocation, project reporting and schedule maintenance.

●Solicit business, user and technical requirements to help develop requirements traceability matrices.

●Served as SharePoint Administrator for the Pharmacy Benefit Management transition project.

●Work with internal and/or external parties to organize components of a major project.

●Coordinate schedules and activities, tracking progress, and reporting results

BLUECROSS BLUESHIELD OF SC Aug 2011 – May 2013

Project Manager (Consultant)

Projects: TRICARE – Medical Claims Systems, PGBA Claim Operations requests for System enhancements and CIO R&D

●Simultaneously managed PGBA PMO projects and initiatives through the PMLC/SDLC that were critically dependent upon each other using Waterfall and Agile methodology while adhering to CMMI level 3 quality standards.

●Managed infrastructure project to upgrade the internal IZON intranet to the new web content manager, which entailed migrating over 7,500 end users.

●Utilized HP Quality Center to manage timeliness of defect fix and ensured proper defect closure;

assessed, prioritized and reported criticality of defects and issues; one of the key participants in go/no go decisions.

●Responsible for support of matrixed project teams in the development of software in continuous improvement of medical claims insurance processing for active and retired military beneficiaries.

●Interfaced with developers, programmers operations and architects in various locations on server provisioning to ensure that client servers were set up appropriately to support and access applications.

●Accountable for the effective management of the work effort variables (scope, timeline and budget) using clearly defined tools and techniques. (CMMI Level 3)

●Documented project risks/issues and provided risk mitigation or contingency options.

●Utilized MS Project to manage project schedules; evaluate resource allocation and ensured all tasks are updated on time.

●Ensured that all program and project artifacts are retained using MS SharePoint and met CMMI Level 3 standards

●Managed the overall defined process throughout the project life cycle in MS SharePoint.

●Lead or participate in the project meetings and work sessions with multiple, simultaneous projects.

BLUECROSS BLUESHIELD OF IL Jan 2011 – Aug 2011

Project Manager (Consultant)

Project: ACA Billing Statement Enhancement Project

●Support the formal PMO with weekly, monthly and quarterly deliverables on status of the project, project risks and issues, critical path analysis, on-boarding logistics and reporting

●Utilized Clarity & Open Work Bench PPM tool to manage 300+ project resources, extrapolate data to track resource hours, variance Forecasting/ETCs and % allocation, project reporting and schedule maintaining

●Interfaced with stakeholders to help define business needs.

●Set up, attended and provided meeting recaps for Steering committee meetings, ad-hoc planning/strategy meetings, governance/financial meetings, and status touch point meetings.

●Managed action item logs and analyzed issues/risk.

●Managed the Team Room document repository (LOTUS Notes - Team room)

●Weekly update of project schedule at the task level.

EXXON REFINERY Apr 2011 – May 2011

Project Manager/Roll-Out Scheduler, (Consultant)

Project: IT Links Project

●Developed and implemented detailed delivery schedule for hardware and software XME to GME migration project.

●Assisted Project Manager for Exon’s Data Center Migration Project. Responsible for over 400 resources including Exxon’s employees and contractors

●Coordinated E-mail migrations for all sites

●Validated application and equipment readiness for all sites.

●Coordinated logistics for trainer and training classes.

MOTOROLA Mar 2011 – Apr 2011

Project Manager

Project: CICI

●Major contributor to establishment of 1 of 5 PMO’s including development of policy, procedures, and implementation.

●Supported business operations with the manual entry of 60 business case information into a newly deployed solution.

GOEKEN GROUP CORP/GLOBAL MEDNET Aug 2010 – Mar 2011

Project Manager

Project: Convert Access database to SQL server.

●Automated manual process for Investor Relations database.

●Generated standard template reports through MS Access for verification and quality assurance.

TEXAS INSTRUMENTS Sep 2007 – Feb 2008

Project Manager, Marketing & Content Strategy (Consultant)

●Managed and hosted the content for the Content Strategy Team – Education Technology website;

●Updated and managed active file directory and file access rights;

●Verified access to file directory for internal and external end-users;

FEDEX KINKO’S Jun 2006 – Aug 2007

Jr. Project Manager/Reporting Analyst, (Consultant)

●Served as Reporting Analyst for Center of Excellence project onsite at FedEx Kinko’s. Created and analyzed occupancy and participant related reports using Crystal Reports and Excel.

●Supported LMS Administrator with the Learning Management System and Knowledge Network (Saba), which included updating web pages, regulating registration, enforcing security guidelines, approving content for posting and issue resolution.

WACHOVIA BANK, A WELLS FARGO COMPANY Apr 2003 – Apr 2006

Jr. Project Manager/Sr. Project Coordinator (Consultant)

●Provided 1st level technical support; assisted customers with troubleshooting, password resets, application walk-through, processing, and systems status and approving registrations.

OSTROW COMPANY (PLEJ’S) Mar 2001 – Apr 2003

Marketing Specialist

●Researched key trends and demographic information relative to customer profiles and potential sales.

●Reduced company-marketing expenses by 15% by developing cost-effective advertising strategies with key media sources.

BANK OF AMERICA May 1994 – Feb 2001

Research Associate

●Supported the credit officers in meeting the Commercial Loan Portfolio client needs. This involved managing relationships with key stakeholders, and liaising between customers, bankers and risk managers as well as the rest of Bank of America across various regions and business units.

●Assisted retailing industry analyst with writing, “The Retail Monthly” that analyzed retail industry trends and distributed to 300+ internal executives.

●Reactive and proactive research using Internet, databases, trade publications and financial software.

●Analyzed retail sales trends by tracking statistical data relating to industry retailers.

●Conducted software, database, and reference material user training.

Marketing Assistant

●Worked directly with marketing research team to define/review marketing objectives on continuous basis.

EDUCATION

Bachelor of Science, Marketing and Finance

Johnson C. Smith University, Charlotte, NC

Project Management Professional (PMP) Certificate

ITIL V3Foundations

Microsoft Project 2007

Crystal Reports Level 1 & 2, Effective Leadership

A+ NETWORK

Micro Train Technologies, Lombard, IL

CompTIA, Oakbrook, IL

IIBA webinar-based BABOK Study Group to improve my skills in Business Analysis

CERTIFICATIONS

Project Management Professional (PMP Certificate) (in progress),

CMMI, ITIL V3 Foundations, C2 (Public Trust) Security Clearance

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