Customer Service Sales
Resume:
AMANDA M RAMIREZ
HOUSTON, TX *****
*****************@*****.***
Career Objectives
Manager/ Team Leader/ Sales Represenative 9+yrs, have been able to manage and train new employees. Wish to
maintain a higher position through hard work and accountability.
Summary of Qualifications
I worked in customer service for over 9yrs. Overtime I have aquired management skills that have helped me move up
as a team leader. I have worked with 8-10 people under me and not only do I have great leadership skills im a great
team player as well.
Work History
Helfman River Oaks Chrysler Dodge, HOUSTON, Texas
Accounts Receivable Jan 27, 2014
Received and input payments mailed from various accounts, then reconciled the accounts and settled them. Printed
statements, schedules, scanned and filed. Handled money, reconciled deposits from parts/service/body shop
departments and closed out total deposit. Handled the switchboard, assisted as temporary receptionist while our
permanent one went for her breaks. Stripped car deals and prepping them for titling.
NPC AUTOMOTIVE COMPUTERS, HOUSTON, Texas
OFFICE ASSISTANT Feb 01, 2013 - Jan 20, 2014
We sell automotive computers throughout the U.S and im in charge of answering phones, I give quotes, take orders
and make invoices for every computer sold. Copies, faxes, emails, and use powerlink to process orders. Make sure
all payouts, transactions, etc match at end of day. Assist owner with messages, programming, cash outs, customer
service, and receiving/ shipping inventory.
juan and leftys mexican kitchen, SPRING, Texas
FOH manager May 30, 2011 - Jan 08, 2013
Open and closed restuarant, input daily sales, managed over 8 people at a time, made appropriate cuts and kept
labor down. Handled customer complaints and made sure everything was up to par. Checked in orders and stock
inventory. Watched over expo line and kept all food at appropriate temperatures that met health code policy.
Managed employee hours and payroll.
Waffle House, HOUSTON, Texas
Unit Trainer / salesperson Apr 01, 2003 - Apr 18, 2011
Trained and supervised waitstaff of atleast 4-6 people. Handled daily sales, changed drawers, kept labor down to
companys standard, supervised expo line and made sure it met all city health codes and to customers satisfactory.
Checked in and stocked inventory, did payouts. Waited tables, cashier, cooked on weekly basis and on call due to
store being open 24 hours.
HEB Grocery, Austin, Texas
Cashier Feb 09, 2008 - Nov 11, 2008
Scanned grocery and cashed customers out. Handle daily cash till.
Waffle House, HOUSTON, Texas
Salesperson Nov 01, 2001 - Jan 31, 2003
Trained new employees and waited tables, worked with the cash daily sales and cleaned work area.
Education
Houston Community College, Houston, Texas
1 year college, technical or vocational school
Major: accounting clerk
GPA: 3.0
Computer Skills
Typing Speed: 32 Words Per Minute
• EMail Software (Outlook, Thunderbird, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Spreadsheet Software (Calc, Excel, etc)
• Word Processing Software (Word, WordPerfect, etc)
Language Skills
English - Excellent ( Read Write Speak )
Spanish - Good ( Read Write Speak )
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