Office Manager/Administrative Assistant

JOANNE BOWE CELL & TEXT: 631-***-****

EMAIL: *************@*****.***

OFFICE MANGER, EXECUTIVE ADMINISTRATIVE ASSISTANT

CERTIFICATIONS / TRAINING

- BACHELOR OF SCIENCE: BUSINESS

SUMMARY OF QUALFICATIONS:

ADMINISTRATION - REDDING UNIV.

20+ years office management, Possess outstanding analytical capabilities

- NOTARY PUBLIC STATE OF FLORIDA

administration and accounting Proven history of managing multiple

experience projects simultaneously while efficiently

- CONTRACTOR'S ENVIRONMENTAL

managing and supporting daily office

Excellent time management skills

TRAINING & COMPLIANCE

operations

Confident and poised in interactions

- HAZARDOUS WASTE COMPLIANCE

with individuals at all levels Staff training and supervision

TRAINING & COMPLIANCE

Strong reputation for managing and Serve as point person for business owner,

- ISO: 9000/9001 QUALITY completing projects and assignments field superintendants, project managers,

MANAGEMENT SYSTEMS field personnel, clients and vendors

Implementation of procedures and

policies Strong background in project coordination

Manage and improve internal Professional customer care and client

AREAS OF EXPERTISE

processes communication

- EXCELLENT WRITTEN & ORAL

Liaise with business owner, vendors, Design and implement data management

COMMUNICATION SKILLS clients and external accountants systems

- OUTSTANDING ORGANIZATIONAL Maintain confidential employee Maintain safety certifications for company

SKILLS personnel files and employees

- EXTREMELY DETAIL-ORIENTED

- PROFESSIONAL MANAGEMENT SKILLS PROFESSIONAL EXPERIENCE:

& EXECUTIVE LEVEL SUPPORT

OFFICE MANAGER 2007-Present

- TRUSTWORTHY, ETHICAL, DISCREET

Weston Coatings Group, Inc.

- EXCELLENT MULTI-TASKER Oversee various office and administrative management functions including payroll, accounts

- HUMAN RESOURCE MANAGER payables, receivables, cash management, and client relations for a well established commercial

painting contractor. Direct day to day op erations, supervise front office personnel, coordinate

- ACCOUNTS PAYABLE / RECEIVABLE

and manage multiple priorities and projects. Provide administrative support to the Owner, Project

- PAYROLL / CERTIFIED PAYROLL Managers and Estimating Dept. Direct business relations and distribution of company br ochures

- BANK RECS / JOURNAL ENTRIES to stimulate new business.

- JOB COSTING & REPORTS

Introduced several key initiatives that reduced staffing requirements and eliminated

- TRAVEL ARRANGEMENTS

overtime

- PROBLEM SOLVING Slashed operating expenses by 25% by prioritizing workflow and restructuring office

procedures

- MAINTAIN COMPUTER SERVER

Automated several key functions which reduced accounting payroll costs by 32%

- PURCHASING

Created and implemented Company Policy and Safety Procedures Handbook for all

- CUSTOMER SERVICE & RELATIONS employees/new hires.

CUSTOMER SERVICE & EXPORT COMPLIANCE COORDINATOR 1995-2007

TECHNICAL PROFICIENCIES Pall Corporation – Life Sciences Biopharmaceutical Division

Customer Service Coordinator, Assisted a global customer base for a 50 Billion dollar multi-

- MICROSOFT WORD

industry manufacturing corporation with product availability, pricing, order status and shipment

- MICROSOFT EXCEL

details for a. Review and process orders, acknowledge orders, prepare shipment and export

- MICROSOFT POWERPOINT

documentation, invoicing and provide Return Authorizations for product returns. Established

- MICROSOFT ACCESS Customer Satisfaction Program to ensure on-time shipment performance to meet customer order

- MICROSOFT OUTLOOK requirements. Instituted a policy to stock “A” it ems and frequently ordered items to help shorten

- QUICKBOOKS product lead times. Created Customer Satisfaction Survey, drastically reducing customer issues by

listening to customer feedback. Worked quickly and effectively to solve customer challenges.

- AS400

- TEXTURA: CPM

Export Compliance Coordinator, Responsible for ensuring facility was exporting according to

- ADOBE ACROBAT

Bureau of Industry and Security and US Customs guidelines. Responsible for obtaining export

- DROPBOX, BLUEBEAM, SUGAR-SYNC

licenses for products when applicable and following the rules and regulations establ ished by the

US Government after 9/11 when exporting to foreign countries as the produ cts manufactured

could be used in bio-terrorism.

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