Customer Service Medical

Maria S. Villegas, CPC-A

619-***-**** **********@***.***

OBJECTIVE

Broaden my scope of expertise and experience within the Medical Coding and Billing Industry using acquired skills: accuracy in abstracting and analyzing records and bills for proper coding conventions, critical thinking, deductive reasoning and active learning resulting in career re-entry and advancement.

DEMONSTRATED SKILLS

Administration/Management Accuracy Deductive Reasoning

Oral/Written Comprehension Critical Thinking Active Learning

QUALIFICATIONS

Experience as an Auditor for proper Medical Coding conventions as well as abstracting medical records for proper coding and billing. Met daily and monthly production goals with a minimum of 95% accuracy. Twenty years of demonstrated experience in the customer service with conflict resolution, accurate recording of product identification, organization, performance evaluations, and execution of oral and written communication. Successful demonstration of ability to work efficiently and effectively under time constraints while maintaining a positive and friendly environment for customers and coworkers. Computer literate in, Word, Excel and PowerPoint with excellent grammar, spelling and punctuation. Member of the AAPC in good standing as a Certified Professional Coder (CPC-A).

PROFESSIONAL EXPERIENCE

Mitchell International Second Level Review Coding Analyst 2014-2015

Bill auditing for E/M, Mod-25, PT, Chiropractic, Mod-59, Orthopedics, Emergency Room, Radiology, Pathology, Pain Management, Neurology, Physical Medicine

Familiarity with standard (UB-04 and CMS 1500) and non-standard billing forms

Sprouts Farmers Market Cashier 2010-2013

Product Identification, cash handling, customer service

Albertsons Assistant Store Manager 1983-2001

Accuracy in product identification, cash handling, labor projections, budgets and payroll.

Training others on the job as well as further education for advancement.

Oral and written communication to execute the ideas and plans of management with regard to sales planning, events, marketing and policies.

EDUCATION

Medical Coding/Terminology San Diego State University 2014

Anatomy/General Education Grossmont College 2010-2013

Psychology/Mathematics University of California, San Diego 1983-1987

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