Customer Service Assistant
Resume:
JENNIFER LYNN MYLES
** **** ***** **** ** Calgary, AB T2B 2W8 403-***-**** **********@*******.**
CORE COMPENTICES
Confident and professional image with strong skills in communicating, presenting, leading and teambuilding.
Highly motivated and driven to adapt in a multitude of environments while exceeding expectations.
Problem solver who thrives in challenging situations through proactive planning and effective reactions.
Aptitude to work independently and prioritize responsibilities to meet deadlines without compromising quality.
Always focused on self-development with a passion to learn and bring success to any project taken on.
Punctual and dependable with a focus on achieving quality results.
Trustworthy and accustomed to handling sensitive and confidential materials and information.
Proficient in Microsoft Office programs and proven to adjust quickly to computer programs that differ between companies and systems.
SKILLS SUMMARY
Records Management
Planning and Scheduling
MS Word, Excel, PowerPoint, Outlook
Data Entry
Correspondence
Filing
Front Desk Reception
Database Programs such as Siteview, ADP, Qbyte
Spreadsheets and Reports
Proofreading
CAREER HIGHLIGHTS
January 2015 – May 2015
I.A.T.S.E Local 212 Stage & Motion Picture Technicians
Greens Department
“The Revenant”
Calgary, AB
Help build outdoor sets (ie. Removal of unwanted landscape, Standing trees, snow Dressing)
Manage supplies and ensure everything is ready for each assignment
Coordinate with other departments on special requests
Safely operate hand and power tools and equipment
Disassemble and demolish sets after production is complete
Dressed locations with requested landscape according to Set Decorator’s guidlines
Finished constructed sets with landscape detail (snow, trees, dirt, bushes etc.)
Helped and acted as on-set dresser for active shoots
September 2013 – November 2014
Facilities Construction Technician
Enerplus
Calgary, AB
Plan and execute facility construction and modification projects
Manage field execution of projects safely, cost effectively, timely and regulatory compliant.
Support inspection staff by project evaluation Enerplus & 3rd party documentation, daily tracking of cost/schedule, review construction pkg data pre and post and making sure SiteView data requirements are met pre and post.
Responsible for project construction document control (Electronic & Hard Copies)
Provide all field project data in Site View and create hard copies. Collection of all documents at end of job including –Test charts, X-rays, QC/QA documents
Provide frontline support for field inspection staff
Maintain communication between Facility Construction, Facility Engineer and Operations regarding Change Orders/Schedule/Cost Updates/Forecast Meetings/SiteView /Safety or Regulatory concerns or issues.
Maintaining Safety Tracking sheet
General administrative duties
Provide preliminary in-house computer technical support
Preparing project information and attending kick off meetings
June 2012 – August 2013
Operations Assistant, CGG
Calgary, AB
Provide Administrative Support to the Operations team through the preparation of bids and client contracts as well as weekly crew schedule updates;
Create jobs and maintain accompanying job files.
Build and preserve relationships through regular communication with clients and contractors.
Fulfill client requests for seismic data shipments.
Created process reference manual for existing staff and new employees while providing support and guidance.
Contractor support and maintenance of all sub-contractor files ensuring that qualifications are always met before start of job.
AFE and invoicing through CGG Star System.
Cooperating with varying levels of the organization and across departments.
Working with highly confidential information.
Reception relief responsibilities include:
oOperating a seven line switchboard;
oCatering reservations;
oHandling incoming/outgoing mail and courier services;
oWeekly office supply orders;
oGreeting CGG guests and providing a welcoming environment for clients.
January 2011 – June 2012
Assignment Support/Operations Coordinator
Air Resources Canada Ltd.
Calgary, AB
Provide Administrative Support to the Air Energi team through booking travel, arranging meetings/Inductions, and organizing new hires (background checks, preparing contracts, medicals and retrieving accounting documentation for processing).
Acted as a liaison with corporate services; in particular solely responsible for all Imperial Oil contractors.
Providing Support and guidance for new employees as well as contractors.
Organizing and maintaining files (such as terminations, new starts, contracts, and contract amendments).
Interacting with candidates and the scheduling of (telephone, video & face to face) interviews.
Multiple calendars and meeting management.
Working with all levels of the organization and handling confidential information.
Immigration process support.
Special event coordination for two corporate Christmas parties and the annual Stampede corporate party.
April 2010 – July 2010 (Contract)
Talent Acquisitions Coordinator, Corporate Human Resources
Talisman Energy Inc
Calgary, AB
Provide Administrative Support to the Global Talent Acquisitions Team.
Manage administrative duties including booking travel, arranging meetings, liaising with corporate services and all other duties as required.
Provide support and guidance for new department employees.
Organize and maintaining files.
Ability to handle and respect confidential information.
Interact with candidates and search firms to coordinate the scheduling of telephone, video and direct interviews.
Calendar management and meeting arrangement.
New employee offer preparation.
Working with all levels of the organization.
2006 – January 2010
Optometric Assistant
Dr. Robert DeMara Optometrist
Calgary, AB
Established maintained and updated files, databases, records and other documents; developed and maintained data.
Provided administrative support such as answering telephones, assisting visitors and resolving any problems and inquiries.
Complete knowledge, ordering and inventory control of supplies, equipment and services.
Pre-testing patients and ensuring the efficiency of the expedition process.
Adjusting frames, ordering products, verifying eyewear prescription.
Dispensing glasses and contact lenses to patients.
Maintained the highest level of confidentiality with information.
Assisted with the training of new hires to the reception desk.
2005 – 2010 (on call)
Promotional Representative
Sitour Canada – Calgary, AB
Jagermeister – Calgary, Banff, Edmonton
Assisted in planning effective promotional campaigns.
Worked with individuals and representatives of organizations.
Spoke effectively and confidently before various groups.
Maintained working relationships with general public as well as other promotional groups.
Profound ability to work in the field without immediate supervision.
2005 – 2006
Customer Service Representative
CIBC
Calgary, Alberta
Responsible for training new employees.
Maintained and balanced a cash drawer daily.
Meeting customer banking needs, providing accurate financial advice or referring them to the appropriate supervisory individuals.
Handled clients in a courteous, attentive and patient matter.
Entrusted to secure the financial institution nightly.
2004 – 2005
Administrative Assistant/Production Assistant
Rush Roofing
Calgary, AB
Scheduled and coordinated meetings, interviews, appointments and events.
Prepared, composed and ensured timely responses to a variety of routine written inquiries.
Prepared company documents to the highest of quality.
Answered phones and met with public to answer questions.
Sorted, reviewed, screened and distributed incoming and outgoing mail.
VOLUNTEER WORK
Alberta Fashion Week 2010
Volunteer for the Mustard Seed during Christmas 2009-2010
Volunteer with the Boys and Girls Club during Christmas 2011
Raising Funds for Underwear Affair – Cancer’s below the waist 2012
EDUCATION
Foothills Composite High School (Graduate)
2000-2003
References are available upon request
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