Customer Service Technician

HUGH P. DUNPHY II

***** *. ******** *******, ** *0655 773-***-**** *************@******.***

Electronics Technician

Dynamic, qualified professional with a broad background in technology support is seeking to reenter the field in an electronics maintenance technician position with a respected organization that values hard work, commitment, and dependability.

Detail-oriented professional recognized for ability to complete multiple projects simultaneously in a timely fashion; proven reputation for quality of work.

Excellent leadership, interpersonal, and written and verbal communication skills; ability to build rapport with clients, colleagues, and vendors, and succeed in high-pressure, challenging, and fast-paced environments.

Experienced in troubleshooting, resolving system problems, and providing superb customer service to others.

Self-motivated with innate ability to work alone or manage, motivate, and build cohesive teams to achieve results.

AREAS OF EXPERTISE

Customer Service

Cash Management

Troubleshooting

Electronics Repair

Organized

Staff Management

Reliable, Conscientious

Self-Starter

Detail-Oriented

PROFESSIONAL EXPERIENCE

Railcar Repairman, CTA, Aug. 2014 to present

Repair, inspect and maintain any and all areas of passenger railcars.

Bar Manager, Fox’s Orland Park Restaurant & Pub, Orland Park, IL, 1995- 2011

Greeted and served customers and routinely provided outstanding service at establishment with 371-guest capacity.

Handled inventory duties and restocked bar.

Trained and mentored new employees on restaurant policies, serving techniques, customer service, cash balancing, and money handling procedures.

Open and close restaurant nightly; perform safety checks before locking up facility.

Bartender, Louise’s Restaurant & Pub, Chicago, IL, 1981- 1995

Served as full-time bartender and routinely provided outstanding service at establishment with 225-guest capacity.

Handled all inventory duties and restocked bar.

Generated daily reports on operations; closed out register and balanced cash drawer nightly.

Work with customers on questions/concerns regarding their beverage service needs.

Closed restaurant nightly; perform safety checks before locking up facility.

Closed out register and balanced cash drawer nightly.

Electronic Technician, Datacomp, Alsip, IL, 1991- 1993

Worked on IBM monitors and Ricoh printers, including troubleshooting and repairing down to the component level and changing tubes as needed.

Executed daily operations of functional test machines and fail analysis of each product.

Familiar with oscilloscopes, DMM, signal generators and Huntrons.

Electrical Assistant, Frank’s Electrical, Chicago, IL, 1983- 1985

Basic electrical work including installing switches, outlets, ceiling fans, etc.

Installed breaker boxes for commercial businesses and residential homes.

TRAINING

Certified Electronics Technician

National Education Center/Bryman Campus, Oak Lawn, IL

Received Technical Merit Award for Highest GPA in Class.

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