Customer Service Management

Kirupaharan Murugesu

Scarbrough, ON M*G *P* 416-***-**** *.***********@*******.***

Bank General Clerk

Excellent Customer Satisfaction Consistently Meet Deadlines Resolve Issues

Accomplished banking clerk specializing in record management. Highly organized and efficient, completing work with minimal supervision while meeting all deadlines, utilizing excellent decision-making skills.

Strong independent and team contributor. Communicate well with clients and across all levels of organization, consistently maintaining high levels of customer satisfaction.

Expertise in:

Bank Functions Data Processing Documentation Clients Relationships

Customer Support Time Management Courier Management

Professional Experience

SYMCOR SERVICES INC., Toronto, ON 1989 – Present

(Previously Toronto Dominion Bank Data Centre) Traffic department, 21 college street, Toronto.

Courier Services Associate, Dispatch Department

Provided customer service for 50+ clients. Handled bank receipts and dispatched incoming and outgoing data processing documents.

Scanned all incoming and outgoing DDA, Proof, and ATM bags, verifying receipt of required documents.

Performed quality checks for accuracy. Resolved issues by identifying and finding missing deposits, supporting customer satisfaction.

Responded to client inquiries, resolving all issues satisfactorily.

Kept records for all incoming and outgoing materials and shipments, maintaining proof of record and locating any missing items.

Communicated with internal and external departments, ensuring arrival of deliveries before processing deadlines, maintaining scheduled workflow.

Received air courier bags (FICS) from regional data centers and delivered client deposits to processing department, meeting deadlines.

Worked with couriers, ensuring all materials were received on time, meeting schedules agreed upon between banks and courier companies.

Supervised the whole shift (temporary) during the time department moved to another location.

Education / Professional Development

Diploma, Business Curriculum, George Brown College, Toronto, ON

Diploma, Bank Teller, Commercial Business School, Toronto, ON

JES 2 (Introduction to Data Centre), JES 2 (Ops’ Control of Job Processing), JES 2 (How to Operate Hardware Devices), JES 2 (Advanced Systems – Operations), Toronto Dominion Bank Education Centre, Toronto, ON

TSO, JCL, SAS, DCF PART 1 & 2, TD Bank Internal Self-Study Computer Courses

Certificates, Lotus 1-2-3, Tamil Eelam Society of Canada, Introduction to Computer-Programming, Seneca College, Toronto, ON

Certificate, Introduction to Microcomputers, University of Toronto (School of Continuing Studies), Toronto, ON

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