Customer Service Human Resources

CHANINDER BHATTI

****-** ******** *** • MISSISSAUGA, ON • L4Z 0A9

MOBILE: 416-***-**** • E-MAIL: ***********@*****.***

PROFILE SKILLS AND QUALIFICATIONS

Knowledge of Employment Standards Act, Human Rights Act, Employment Equity, Pay Equity and Occupational Health and Safety Act

Understanding of compensation structures, job analysis, job evaluations and salary surveys

Proficient in MS Office applications, especially MS Excel (pivot tables, macros, V-lookups)

Ability to work with a positive attitude and in a professional manner; comfortable dealing with executive management and maintaining relationships with divisional personnel

Highly motivated, pro-active individual, who is flexible with an ability to adapt to a complex and ever changing environment

EDUCATION

Honours Bachelors of Arts - Sociology September 2008 – April 2013

York University, Toronto, Ontario

EMPLOYMENT EXPERIENCE

Office Administrator February 2015 - Present

Goclean Waterless, Mississauga Ontario

Responsible for all the administrative processes within the Office, as well as providing general secretarial support to enable the smooth and effective running of the office

Following standardized company procedures relating to all aspects of Office performance

Answering incoming calls in a professional manner

Processing shipment request orders within Canada as well as outisde (U.S.A, Europe, Asia)

Managing payroll and other tasks relating to staff wages

Coordinating and communicating activities for the Office, including all employee events

ESL Teacher March 2014 – January 2015

Tongyeong Middle School, Tongyeong, South Korea

Teach English as a Second Language to multilingual classes of 6-15 students

Conduct activities that target confidence, perception, vocabulary building, pronunciation practice and grammar

Tailor lessons according to student needs

Managed 7 different classrooms and age groups ranging from 11-14

Cooperated with home room Korean teachers to assemble appropriate lesson plan suitable for specific classrooms

Human Resources May 2012 – January 2014

Axium Plastics, Mississauga Ontario

Managing all input of New hires, terminations, transfers, one-time payments, promotions, and corrections in the system

Assist employees with human resource related changes. Such as self entry personal information changes, work locations, and business titles

Following up with employees and managers on HR system entry, changes, and the completion of tasks

Locating incomplete or in progress events and following up with managers, human resources and employees to ensure their correct completion

Overseeing SNC learning management system, 2014 performance review, 2015 objective setting process, and 2015 annual merit process.

Customer Service Specialist/Sales Representative September 2006 – August 2008

Rogers Wireless, Mississauga, Ontario

Recognized as a self-motivated, goal-oriented employee with a strong work ethic which led to a promotion as a Customer Service Specialist

Promoted sales products, followed company plan to build and structure aisles to maximize space for merchandise

Offered new proposals to management to enhance service to customers

Multi-tasked within a fast paced, high volume, and demanding environment which contributed to customers receiving efficient services and an enjoyable, positive shopping experience

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