Manager Customer Service

Ahmed Mahmoud Mohamed Gad

Mobile: +201*********

Address: ** ******** ** ****** **., Beba, Beni-Suef, Egypt

E-mail: *****.***@***.***.***.**

Blog: ahmed1gad.wordpress.com

.

Career summary and professional expertise:

Cloud Architect, MCITP, MCSE Private Cloud expert with scientific education and background with over 7 years of

experience in the IT field covering IT department functions: Planning, Installing, Configuration, Troubleshooting,

Administrating, Operations Management and Project Management.

Infrastructure Systems Delivery and Support with extensive experience in System Integration, Network

Infrastructure, Cisco Technologies, Microsoft Technologies, Security and Surveillance Systems and Applications

Integration, Implementation, Administrating and Training phases.

Excellent technical understanding in a broad range of areas, including Enterprise Sof tware (Biz-Apps, DB, Mid-Tier

etc Hardware (Processor / System Architecture) and other solution ingredients (i.e. Networking).

In-depth knowledge in Cloud Computing, Virtualization, High -Performance Computing, High-Availability Solutions,

Client-Side Virtualization and Mission Critical fields.

Anticipate technical needs, see opportunities, achieve a level of trusted advisor, balance the needs of local and

central requirements and deliver desired results.

Clear project discovery, understanding of excell ent pre sales project working, layout a clear project plan including

milestones, expected dates and goals and following thru on goals and objectives.

Social Media, Fund Raising and Special Events Organizing Experience.

Researching, collecting data, creating courses curriculum, selecting trainers and evaluating training programs.

Personal Information

Date of birth: 06/06/1987.

Place of birth: Bani-Suef, Egypt.

Military status: Postponed.

Marital status: Single

Work Experiences

O ctober 2014 till now as a Lecturer

Al Haram Academy at Beni Suef and Al Fayoum

Delivering Computer Network course to the academy student in addition to delivering MCSA, MCSE and CCNA courses

to private groups at the academy.

S eptember 2014 till n ow as Web Search Evaluator

iSoftStone at China

Working with iSoftStone on Web Search Evaluation projects.

A ugust 2014 till now on Global Crowdsourcing Projects

Appen Butler Hill at Australia

Working with ABH on various crowdsourcing projects to help improve certain product and services.

F ebruary 2014 till April 2015 as Web Search Consultant.

Lionbridge Enterprise at Ireland

As a Web Search Consultant my job is to improve the quality of one of the largest search engines in the world.

J anuary 2 012 February 2013 as Cloud Architect Intern.

ETCN at Cairo, Egypt

Design, implement, operate and support private cloud. Understanding and evaluating the technologies vendors needed

to deploy the private cloud.

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M arch 2010 December 2011 as Technical Support

Informatique at Cairo, Egypt

Implementing an ASP.Net Application, performing users training and End -User support with agreement with the

Egyptian Ministry of Education.

J anuary 2009 December 2011 O perating Systems and Networks S pecialist

Ebn Taymia at Bani-Suef, Egypt

Implementation and maintenance of desktops, mobile devices, servers or hosts on both Windows and Linux platforms

in different networks environments (LANs, WANs or SANs).

Volunteer Experiences

J une 2014 till now as Academic Department Coordinator.

G.O.L Team at Cairo, Egypt

G.O.L (Goal Oriented Learners) is an NGO which aims to solve the Un-Employment problem in Egypt, G.O.L is

funded by Ashoka Youth Venture and currently working with IRC (Information Resource Center) U.S. Embassy in

Cairo.

As an Academic Department Coordinator my job is to prepare and create G.O.L curriculum for training programs and

sessions, create and evaluate sessions and programs, prepare trainers’ selectio n criteria and coordination and process

academic evaluation reports and feedback

A cademic Year 2013 - 2 014 as Microsoft Student Partner (MSP)

Windows Azure Team at Microsoft Egypt

As an MSP my job is to build apps and demos, demonstrate the newest technologies and host tech events on my campus,

acquire the tools and training to lead technology discussions on my campus, build my global network with industry

experts, connect with like-minded students and faculty around the world, attend trainings from Microsoft leaders to

enhance my knowledge about cutting edge technologies, be the one on my campus with insight and answers on

Microsoft technologies

J uly 2013 till now as Co - founder & Social Media and Marketing Lead

TEDxBeniSuef at Bani-Suef, Egypt

Operating and Managing Social Media and Marketing Committee Duties which are:

Branding our events via online marketing using online marketing strategies, online campaigns to engage our followers

and with on-ground campaigns to fulfill the organization mar keting strategies, TEDxBeniSuef website and blog design,

follow-up, maintain and support, TEDxBeniSuef social media platforms management, Articles and blogs about

TEDxBeniSuef for both press releases and local community engagement, Graphics design, Videos intros, teasers and

editing videos.

O ctober 2013 till A pril 2015 a s Media Officer

Google Developer Group (GDG Cairo) at Cairo, Egypt

Planning, promoting and Covering GDG Cairo Events and Completions.

Languages

Language Speaking Listening Writing Reading

Arabic Mother tongue language

English Very Good Very Good Very Good Very Good

French Fair Fair Fair Fair

Russian Elementary Knowledge

Technical Skills

Microsoft Client Windows Vista, Windows 7, Windows 8 and Windows 8.1.

MS Windows Server 2003, 2008, R2, and Cloud OS 2012 R2.

MS Exchange Server 2010 and 2013, MS Lync Server 2010 and 2013 and MS SharePoint Server 2010 and 2013.

MS Hyper-V Server, MS BizTalk Server 2010, MS Office PerformancePoint Server 2007.

Microsoft System Center 2007, 2012, 2012 R2 Suite, MS Project Server 2010 and 2013.

Microsoft Forefront Threat Management Gateway (TMG) Server, Microsoft ISA Server 2004 and 2006.

Citrix Xen Servers, VMware vShpere ESXi Server and VMware vCenter Server.

Microsoft Virtual PC 2007 and Microsoft Hyper-V for Windows 8 Client.

Oracle VM Virtual Box, VMware Player, Server, Workstation for Windows or Linux and Fusion for Mac.

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UNIX IBM AIX, UNIX Sun Solaris, UNIX FreeBSD and Tru64 UNIX.

Linux openSUSE, Linux Red Hat, Linux Ubuntu, Linux CentOS, Linux Fedora, Linux Gentoo, SUSE-Cloud, Novell

Open Enterprise Server, Total Endpoint Management Suite, Red Hat Enterprise Linux Server and Ubuntu Linux

Server, Mac OS X Lion, Mac OS X Snow Leopard, Maverick and Yosemite.

Office 2003. 2007, 2010 and 2013, Office 365 and Office Web Apps 2013,Power Pivot for SharePoint Server or

Excel 2010 and 2013, Oracle Apache OpenOffice for all platforms, LibreOffice open source office package for all

platforms. Microsoft SharePoint Workspace 2010 and 2013, Novell Vibe 3.3 for Linux and Windows.

SQL Server 2008, 2012, 2014, SQL Azure, PostgreSQL, MySQL, Mongo DB, Oracle DB 10g and Oracle DB 11g.

Microsoft Dynamics CRM, Microsoft Windows PowerShell, PowerShell ISE, Azure PowerShell, Office 365

PowerShell, SharePoint PowerShell and AD PowerShell.

Mac and Linux Shell Scripting (Bash and Python), Zend Framework and Zend Server, PhpMyAdmin, Apache

Tomcat, CakePHP, Spring Framework, Drupal and NetBeans IDE.

Dell SonicWALL, Microsoft Endpoint Protection, Symantec Endpoint Protection and Novell Endpoint Protection

Suite.

Personal Attributes

Strong analytical and troubleshooting skills to resolve complex issues.

Ability to work in a team environment with superb communication skills, both written and verbal, as well as

excellent customer service skills.

Hard worker and ability to work in a fast-paced environment, Self-confidence and ability to work under pressure,

think horizontally and collaboratively influence my environment.

Ability to set priorities, ability to be self-organized sufficiently and cross-boundary collaboration; work in both local

influencer team and Enterprise virtual team.

Ambitious, reliable, productive, adaptable, patient and decision maker with good management skills.

Excellent interpersonal, intercultural and analytical skills, drive to achieve and ability to take ownership.

Commitment to continuous learning.

Community Activities

Dorm Room Diplomacy, DRD Fall 2014 semester.

Intel Developer Zone, member since March 2010.

Microsoft Egypt IT Pros and Developers Heroes, member since May 2010.

SharePoint Egypt Community, member since April 2011.

TED Global Initiative, member since March 2012

.Net Egypt Team, member since January 2013.

IEEE Cloud Computing Community, member since February 2013.

ISOC Global, member since February 2013.

PASS Egypt, member since February 2013.

NI Developer Zone, member since February 2013.

TDWI Membership, member since March 2013.

Samsung Developer Zone, April 2013.

Nokia Developer Community, member since April 2013

BlackBerry Developer Community, member since April 2013

Training and Certificates

Career Development and Soft Skills Workshop, IRC – U.S. Embassy in Cairo, May 2015.

HR Management “Recruitment and Selection” Workshop, IRC-U.S. Embassy in Cairo, December 2014.

Business Planning Workshop, IRC – U.S. Embassy in Cairo, October 2014.

Social Media Marketing Workshop, IRC – U.S. Embassy in Cairo, August 2014.

Self-Marketing Certificate, DAAD Cairo, September 2013.

EdX CS50x, a Harvard University online Course, Computer Science Fundamentals and Programming Arts.

EdX CS169.1x, a Berkeley University online Course, Software Engineering for Software as a Service

EdX CS169.2x, a Berkeley University online Course, Software Engineering for Software as a Service II.

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EdX CS600x, a MIT online Course, Computation Fundamentals and Programming using Python.

EdX CS188.1x, a Berkeley University online Course, Artificial Intelligence.

MIT OCW CS6046, Introduction to Algorithms Course.

Class2Go Introduction to Database Course, Stanford University.

International English Language Testing System (IELTS) Certificate, August 2007.

Microsoft Certified Information Technology Professional (MCITP) Certificates, WS 2008 R2, August 2012.

Microsoft Certified System Engineer (MCSE) Course, Windows S erver 2012 Private Cloud, December 2012.

Microsoft Official: Server Virtualization with Windows Server Hyper-V and System Center.

Microsoft Official: SharePoint Server 2010 IT Professional Training Program, October 2012.

Microsoft Official: BizTalk Server 2010 Administrator Training Program, October 2012.

Microsoft Official: SharePoint Server 2013 IT Professional Training Program, October 2012.

Microsoft Official: Server Virtualization Configuration and Administration, November 2012.

Microsoft Official: Microsoft System Center 2012 Suite; Configuration Manager, Operation Manager, Virtual Machine

Manager, Services Manager, Data Protection Manager and Orchestrator, November 2012.

Microsoft Official: Windows 8 for IT Pros, December 2012.

Microsoft Official: Microsoft System Center Advisor, December 2012.

Microsoft Official: Administering Office 365 for Small Businesses, December 2012.

CompTIA A+ Certified, May 2008.

CompTIA Network+ Certified, October 2008.

International Computer Driving License (ICDL), March 2009.

EC Council Certified Ethical Hacker Ver. 7 (C EH) Course, April 2011.

Cisco Certified Network Associate (CCNA) Course, September 2011.

Red Hat Certified Engineer (RHCE) Course, December 2012.

Pathways to Higher Education, Egypt, Development of Think ing and Managerial Skills Program (DTMS) Certificate

"Managerial Approach", February 2009.

Teaching Mathematics in English Certificate, Bani-Suef University September 2009.

International Training License (ITL) Certificate from (NEN), September 2012.

Soft Skills training on making Presentations and Classrooms Management, October 2012.

An intensive course in Training of Trainer (TOT), October 2012.

An intensive training for a Pre Microsoft Certified Trainer (MCT), October 2012.

Information Technology Infrastructure Library Foundation (ITIL Foundation) Course. December 2012

Honors and awards:

A “Thank you” letter from U.S. Embassy in Cairo for organizing sessions and helping young people through the

sessions we made as G.O.L Team inside the embassy.

Education

B.Sc. of Science and Education, Mathematics and Computer Science, Faculty of Education at Bani -Suif University.

References

Available upon request

Thank you for your time

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