Sales Customer Service

*********@*****.***

William J. Scholze

Summary of Qualifications

Most of my background reflects the utilization of my strengths in sales and entrepreneurial spirit in the Automotive, Real Estate and Sales Industries. I have a strong entrepreneurial drive which has allowed me to gain vast experience in several areas; from building my own Real Estate leasing company to purchasing and managing a Meineke franchise. My strengths also include the ability to explain very complex technical procedures to someone not familiar to those particular environments. I am highly skilled in area of customer service, creative negotiation and sales strategies.

2013-2014 Owens Corning Basement Systems Pittsburgh, PA

Chief Designer / Product Educational Specialist

●Employed my ability to have a sales call not feel like a pitch but more of a consultative and educational experience to gain trust of my clients to overcome the negative perception of the home improvement industry

●Created a strong desire to own our proprietary high end basement system as the “only” system that the client wanted to have installed

●Harnessed my ability to overcome serious price objections to close the sale on the first call, resulting in #1, #2, and #4 highest single sales in total dollar amount in the entire region, average sale over $45,000

2010-2013 Comcast Corporation Pittsburgh, PA

Sales Account Executive

●Through door to door cold-calling gained client trust and curiosity as to farther discuss the options of how my firm may be able to better serve them during in home presentations

●Utilized my strengths in communication to repair the trust of former customers to give our company another opportunity to serve their home entertainment needs

●Actively participated in numerous corporate sponsored sales training seminars to better understand the sales process and handling customer objections

●Assisted my non tech savvy co-workers with the adoption of a new Customer Relationship Management tool, Sales Force CRM that blends desktop and mobile devises to manage sales strategy and reporting

2009-2010 Catholic Cemeteries Association Pittsburgh, PA

Family Sales Counselor

●Implemented a small scale telemarketing and direct sales team to assist sales counselors in generating better “warm” leads resulting in pushing close ratios above 55%

●Generated 60% of the sales volume between 6 counselors.

●Awarded the top sales performer 4 out of the last 6 months

2008-09 Machinery Rental Corporation Pittsburgh, PA

Parts Inventory and Service Manager

●Responsible for every aspect of inventory control including researching viable vendors, purchase cost analysis, computerized inventory management, warehouse stocking limits, and resale profitability pricing matrix's

●Work closely with heavy equipment technicians to develop a viable repair plan to maintain technologically complex equipment and inform multimillion dollar clients of the needs, benefits and long term investment savings of acting now

●Assisted Sales team with product support and pricing of equipment and maintenance items for their clients while keeping a firm grasp on corporate profitability

2007-2010 Psychical and Cognitive Rehabilitation

1 years following an extremely serious automotive accident

2002-07 Meineke Car Care Franchisee Wexford, PA

Franchise Owner / Operator

●Utilized my negotiation skill-set to dramatically expand our Business to Business services and increasing the bottom line on fleet and commercial accounts

●Increased average repair order invoice amount by 150 % within a 24 month period and job per ticket from 1.1 to 2.8 which in turn increased customer satisfaction.

●Developed and Implement an effective customer retention program based on a Customer Relationship Management program

●Successfully introduced current customers to Manufactures Regulated Maintenance Services Intervals by using proven sales techniques to show the benefits of acting now opposed to waiting for something to fail resulting in higher out of pocket expenses later

●Developed strong repeat and referral customers based on trust, integrity, believability and overall customer satisfaction

2001-02 Meineke Car Care Center Murrysville, PA

Sales and Service Manager

●Increased sales by 35% over the same periods in previous year in seven months.

●Re-established retail and commercial customer trust and loyalty over previous management’s unethical business practices.

●Built strong Business to Business contacts affirming the commitment of other business owners to do business with us over the competition based on service not price

Education

1987-90 Vale Technical Institute Blairsville, PA

●Associate Degree in Automotive Techniques and Small Business Management

●Graduated in the top 1% of my class

Interests

Art, Modern Jazz, gardening, wine making, home improvement projects, and spending time with my children. I also enjoy being a Den Leader for my son’s Cub Scout Troop and Sunday School Teacher

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