Health Management
Resume:
Nicole L. Anderson, MPH
**** ******* ***** 317-***-**** (c)
Indianapolis, Indiana 46229 ************@***.***
PROFILE
Community-minded public health professional with 18+ years’ experience spanning the non-profit sector implementing public health programs, monitoring and evaluation, coalition building, and strategic planning. Global health experience in training and development in the for-profit sector utilizing keen analysis and insights and team approach to drive organizational improvements and implementation of best practices.
Training Development
Community Outreach & Education
Team Building & Performance Management
Preparedness Planning
Program Monitoring & Evaluation
Federal Proposal Development
Coalition Building
Presentation and Public Speaking
EDUCATION
Master of Public Health
Concentration: Behavioral Health Sciences
Indiana University School of Medicine
May 2003
Bachelor of Science in Public Health
Concentration: Health Administration
Indiana University
June 1997
PROFESSIONAL EXPERIENCE
PUBLIC HEALTH PREPARDNESS TRAINER July 2012 – present
Lighthouse Readiness Group, Inc.
90 Executive Drive
Carmel, Indiana 46032
Charged with conducting public health and hospital emergency preparedness, training, planning and exercises for Hospital and Healthcare. Facilitate over 100 simulated emergency exercises and provide education to over 150 hospital groups. Further develop emergency management education and exercises for healthcare agencies as well as facilitating the development of coalitions throughout the state of Indiana.
Coordinate aspects of exercise preparation and conduct, including scenario development, extent of play,
controller manuals, and player, controller and FEMA evaluation briefings. Assist Hospital partners with maintaining compliance with the with the Joint Commission of Healthcare Facilities Accreditation Program standards, State Department of Health licensing rules, and Centers for Medicare and Medicaid through the development of comprehensive and functional guides to managing emergency operations.
Assess over 30 written emergency operations plans against standards, rules, and regulations. Ensure departmental policies and plans are in line with emergency management programs. Test emergency operations plans by developing, conducting, and evaluating exercises.
FOREIGN EXPERT/TEACHER October 2011 – June 2012
Education First
2F, Building E, Global Trade Center, North
Beijing, China 100010
Developed and implemented public health awareness campaigns in 7 English training schools spanning across 4 Districts in Beijing, China which included ChaoYang, Dongchen, Haidian, and Chongwen. Developed, adapted, and implemented a campaign to raise awareness around the Cover Your
Cough banner and the importance of hand washing to prevent the spread of disease. Ensured that all promotional campaign materials were culturally and linguistically appropriate. Utilized campaign flyers, stickers, posters, t-shirts, buttons, etc. to help deliver a consistent message. Ensured that all campaign materials (over 500 individual units) were prominently displayed in high traffic areas. Instituted multiple campaign strategies to engage local faculty and staff, foreign experts, students and their families including: sticker ambushes, photo essays, and poster presentations. Conducted over 20 trainings with local management, faculty, and staff, to realize implementation of the campaign model across all schools and corporate offices.
Crafted the company-wide emergency response plan and protocols detailing activities to be performed in the event of a public health emergency. Trained over 40 local faculty, staff and management on their emergency response roles and the concepts of tabletop, functional and full-scale emergency response drills. Employed realistic scenarios in the execution of 3 table-top and 2 functional exercises to evaluate and clarify local faculty and staff’s roles and responsibilities in an emergency response, facilitate knowledge transfer, and identify specific company-wide challenges.
Utilized a range of course books and materials and various audiovisual aids to deliver English content lessons with an emphasis on dialogue and role-playing. Aimed each lesson to encourage students to communicate with each other using the structures and vocabulary learned, and to improve the four basic language skills: listening; speaking; reading; and writing. Provided English instruction to the highest standard of English language training to ensure all course aims and objectives were met. Assisted with the development and marketing of courses and induction of sales and teaching staff into the practices of the center. Administered, corrected and recorded the results of progress reports, tests and assessments for students. Implemented instructional marketing demonstrations to potential clients with a 100% closing rate.
PRESIDENT January 2011 – October 2011
Premier HealthTel
4030 Vincennes Road
Indianapolis, Indiana 46268
Served as the senior leader for developing new business, driving business growth and maintaining customer relationships. Ensured provision of Business Process Outsourcing services to government health programs market primarily supporting Medicaid Managed Care. Responsible for business development, client relationship and outsourcing operations for Indiana, Missouri, Nebraska and Louisiana Medicaid market servicing over 500,000 members, customer service employees and annual revenues exceeding $4 million.
Implemented quality improvement strategies resulting in an 11% increase in revenues. Ensured daily operational health and P&L management oversight. Ensured that requirements (prime contract, quality, terms and conditions) were properly communicated to supplier and fulfilled. Managed the efficient and effective delivery of Health Risk Assessment and Disease Management services to Medicaid members in Indiana, Nebraska, and Missouri resulting in improved member health outcomes. Ensured the delivery of trained technical personnel in accordance with staffing plans and business requirements and ensuring the appropriate levels of trained staff during call center hours of operations to achieve company-wide service levels. Ensured effective leadership teams in place to proactively develop 3 supervisory/management teams to initiate and implement new business processes in the Missouri Home Health Assessments business line.
Managed and directed the daily activities of the executive leadership team. Prepared RFQ’s/RFPs, reviewed and negotiated terms and conditions, made best value source selection decisions to determine lowest cost consistent with quality, reliability and ability to meet scheduled requirements. Served as lead negotiator, planned negotiation strategies, coordinated strategy with negotiation teams. Managed supplier performance to cost, schedule and quality requirements.
DIRECTOR, PUBLIC HEALTH STRATEGIES April 2007 – December 2010 ES Health Solutions
3737 N. Meridian Street
Indianapolis, Indiana 46208
Led local and statewide community-based public health initiatives with a particular focus on providing strategic support to communities of color and vulnerable populations to strengthen service systems, access and develop effective programs to eliminate health inequities. Implemented multiple large-scale initiatives including the Lead-Safe Homes Project (serving over 500 families), Healthy Homes Initiative targeting residents in low-income housing (serving over 100 families), and Mobile Health Screening initiatives (serving over 2100 participants).
Established effective working relationships with over 60 multi-disciplinary agencies including: pharma, county and state public health agencies, nonprofits, faith-based organizations, business and community groups to engage low-income, underserved populations in health promotion-disease prevention programs and services.
Designed, implemented, evaluated and managed over 10 statewide disease prevention and public health promotion initiatives in community-based agencies in the following areas: smoking cessation, asthma, lead-safety, and chronic disease. Served as lead technical advisor for monitoring and evaluation (M&E) and capacity building. Led the development of technical documents, including data collection instruments for M&E, training curricula and client reports.
Assisted with capacity-building of statewide community-based agencies in the areas of program development, M&E, and grant writing by conducting over 25 regional trainings to a cumulative audience of over 600 participants. In collaboration with the Indiana Disproportionate Committee, led the Cultural Assessment and Training Project. Served as lead facilitator and conducted assessment of cultural competency practices and policies that existed for organizations providing services within the juvenile justice, mental health, child welfare, and education system. Based on assessment finding, developed 17 recommended training standards and interpretations for the State of Indiana to address Culturally Linguistic Appropriate Training Standards.
Developed and executed an Early and Periodic, Screening, Diagnosis and Treatment (EPSDT) outreach and screening initiative targeting Medicaid Managed Care members in need of preventive health screening services. In collaboration with managed care industries, targeted EPSDT services including, mammograms, and child lead-screening services; resulted in over 450 women and children complying with Indiana’s Health Watch screening timetable.
PUBLIC HEALTH PREPAREDNESS COORDINATOR September 2004 – April 2007
Hamilton County Health Department
18030 Foundation Drive
Noblesville, Indiana 46060
Provided oversight of all-hazards health and medical emergency preparedness and response activities. Established and maintained the Public Health Emergency Preparedness Response Plan for the Hamilton County Public Health Department. Served as the primary point of contact with county healthcare facilities, emergency management, schools, local business, and other first responder groups working towards all-hazards public health and medical preparedness planning and response. Tasked with the planning, training and facilitation of exercises to assure readiness upon requesting and receiving the Strategic National Stockpile (SNS) assets. Coordinated the planning and educational efforts for the response to Pandemic Influenza for all of Hamilton County, Indiana.
Conducted more than 30 community-based lecture trainings in Pandemic Influenza preparedness to a cumulative audience of more than 500 participants. Planned and facilitated 2 full-scale Pandemic Influenza emergency response exercises requiring planning and coordination between all first responders, local schools, Region 5 ESF (8) partners, and the Indiana State Department of Health for receipt of the Strategic National Stockpile (SNS).
Planned, facilitated and/or participated in over 15 multiple federal, state, and locallelocal table-top, functional, and full-scale exercises. Led the planning and execution of 10 flu vaccination clinics countywide.
Established the Hamilton County Medical Reserve Corp (MRC). Registered the local MRC unit with the Office of the Surgeon General/Division of the Civilian Volunteer Medical Reserve Corps. Developed Standard Operating Procedures for credentialing, managing resources, Just-In-Time training, and reactive and proactive volunteer recruitment. Recruited 70 medical and non-medical volunteers within the three months of establishing the Hamilton County Medical Reserve Corps.
Served as local planner under an Urban Area Security Initiative (UASI) grant awarded by the Federal Emergency Management Agency. Crafted the county’s mass prophylaxis and pandemic influenza response plans. Plans included detailed activities to be performed in the event of public health emergencies and establish a chain of command. Developed protocols for conducting mass prophylaxis in coordination with state and regional National Pharmaceutical Stockpile (NPS) and Strategic National Stockpile (SNS) Plan activities. As part of the county’s emergency response plans, established over twenty (20) Memorandums of Agreement with selected vendors to supply items that are time-sensitive or otherwise short in supply. Secured pricing for equipment purchase/rental, request pricing with daily, weekly, and monthly options.
DIRECTOR, MINORITY HEALTH INITIATIVES January 2001 – September 2004
Indiana Minority Health Coalition
3737 N. Meridian Street
Indianapolis, Indiana 46208
Directed the overall operations, administration, and grant allocation for 18 local community-based health coalitions. Administered grant funds in excess of $1 million to community-based coalitions for the implementation of disease prevention and health promotion programming in communities of color. Led the development of regional and statewide programmatic strategies and guidance related to reducing health disparities disproportionately impacting communities of color and vulnerable populations. Conducted quarterly site visits to funded agencies to provide technical assistance and training in the areas of program planning and implementation, M&E, fiscal management, and board governance. Developed benchmarking and evaluation systems for grantees. Directed all program implementation and evaluation initiatives including managing staff and consultants.
Coordinated the development, implementation, communication and evaluation of a wide variety of statewide public health interventions, especially those related to eliminating health disparities and improve health outcomes in communities of color and vulnerable populations. Served as team lead for the Child Passenger Safety project, a partnership with the Indiana Criminal Justice Institute to complete an observation study on seatbelt use among minority males in Marion County. Conducted targeted surveys, focus groups, key informant interviews, and secondary data analysis for assessing the health of minorities for 29 Indiana communities.
Coordinated and co-facilitated statewide town hall meetings in collaboration with local government officials and community leaders to promote minority health programs and initiatives. Served as a Master Trainer for Stanford University’s Chronic Disease Self-Management Program (CDSMP). Conducted quarterly train-the-trainer sessions resulting in 40 CDSMP program facilitators and over 700+ program participants.
Through proposal writing efforts secured $250,000 in grant funding through the Centers for Disease Control, HRSA, SAMHSA and other state and local funding sources to develop HIV/AIDS prevention programming. Submitted proposals for IMHC to advance the mission of IMHC to serve the minority community of Indiana. Leveraged over 40 statewide community relationships to address HIV/AIDS issues within the state of Indiana. Served on the HIV/AIDS Community Planning Group hosted through the Indiana State Department of Health.
COMMUNITY DEVELOPMENT DIRECTOR August 1999 – January 2001
American Cancer Society, Great Lakes Division
5635 W. 96th Street
Indianapolis, Indiana 46278
Planned and organized various health education activities in topic areas around breast and cervical cancer education. Provided specialized health information, knowledge, and skills to over 40 different community and private sector groups. Conducted health needs assessment to determine barriers to accessing breast and cervical cancer screening services for minority women.
Set strategy and led teams to implement high-impact community-based health initiatives. Collected and analyzed data to identify community needs prior to implementing health education programs designed to encourage healthy lifestyles among women of color.
Partnered with the Indiana State Department of Health’s Breast and Cervical Cancer Program (BCCP) to bring screening services to over 150 women in Marion County, Indiana. Conducted over 50 educational sessions and trainings specific to breast and cervical health; developed, coordinated and implemented all breast and cervical cancer screening activities. Provided training and support for community partners/health educators who assisted with the delivery of breast and cervical cancer prevention messages. Planned, facilitated and evaluated in-service training programs on breast and cervical health education.
CERTIFICATIONS
National Incident Management System (NIMS) – Indiana Department of Homeland Security. April 2005.
National WMD Standardized Awareness Authorized Trainer (AWR -160/AWR 160-1) – U.S. Department of Homeland Security. October 2006.
ICS 100 – FEMA Emergency Management Institute, July 2006
ICS 700 – FEMA Emergency Management Institute, April 2005
Strategic National Stockpile Mobile Preparedness, November 2005
Behavioral Health Awareness for Terrorism and Disasters, February 2005
Programming for Infant and Young Child Feeding. Certificate of Completion. Cornell University/UNICEF. November 2012.
TEFL (Teaching English as a Foreign Language) Certification. July 2011.
Master Instructor - Chronic Disease Self-Management Program. Stanford University Patient Education Center. October 2002.
REFERENCES
Calvin Roberson, MPH MHA
Vice President, Department of Multicultural Programs and Initiatives
Indiana Minority Health Coalition
Jennifer Darby, MPA
Director, Youth Programs
Indiana Black Expo
Chevelle Russell, MSM
Director, Healthcare Administration
Education Management Corporation
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