Customer Service Information Systems

Kelly Johnson

**** ****** **** *** *** ***************@*****.***

Greenbelt Maryland, 20770 301-***-****

Education

Bowie State University Bowie, Maryland

Bachelor of Science in Business Administration

Concentration in Information Systems December 2014

Related Experience

Business Analyst Intern Washington, DC

Analyzed user requirements, procedures, and problems to automate or improve existing systems

Reviewed computer system capabilities, workflow and scheduling limitations

Helped develop business cases for IT investments

Analyzed or recommend commercially available software

Skills

Excel

Access

Microsoft Office

Java

IT Ticketing System

Windows Startup

Web Service

Web Services

Jira

Black Box Testing

Database Processing

System Analysis

Oracle

Software Insurance

Relevant Coursework

Database for Business, Information Systems for Security, Decision Support Systems, Analyst of Business Information Systems, Information Systems for Management, Object Orientating Programing

Work Experience

Pet Smart, Cashier Greenbelt, MD

Greet Customers

Customer Service

Stock

Silver Diner, Host Greenbelt, MD

Greet Guest

Seat Guest

Restaurant Maintenance

Leadership Experience

Bowie State University Entrepreneurship Club

January 2013- December 2014

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